App still shows as trial after purchase and activation

Jimbabwe77

I downloaded the trial version of total security yesterday and decided to purchase it. I installed it and activated it butt the app and bitdefender central show it as a trial version. After the free 30 days, will I still have access to the full program?

Alexandru_BD

Hello @Jimbabwe77 and welcome to the Community!

I have noticed you have ordered and activated an Internet Security subscription in your Central account.

The trial is for Total Security and currently you have an Iphone still allocated there and for this reason, Bitdefender will display the trial version on that device. The issue is that Internet Security only protects Windows devices, thus the Iphone cannot be added to this subscription.

You may contact our Commercial representatives to request the deactivation of the trial and a subscription upgrade from Internet Security to Total Security and this way you will also have mobile protection.

You can get in touch with our Support Teams by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.