Optimizer on my Bitdefender Total Security no longer looks at the registry, why is this?
Hello,
I've tested myself and I got this:
@Gjoksi79_ I have located your ticket and i'll ask one of our technicians to assist. Thank you for sharing your findings with us.
Stay safe.
I thought I'd check on my end, too. One PC showed 15 registry issues, the other 70. I let BD clean the one with 15 issues then re-scanned and it showed no problems. We're all probably on the same build by now, 26.0.14.63
And not to confuse things, I ran 2 other utilities and received these issues. Do you think BD is being safe at what it scans and finds? I still would like to have more information on what BD Registry scan finds. Maybe some of these utilities can be a little overzealous?
I'm not sure if this is an issue, as I haven't received confirmation yet.
If you ask me, I think we're playing it safe and the Bitdefender filtering is less agressive than Glary utilities, for example. Because optimizing the registry when it's not really necessary can do more harm than good and we don't want to mess things up there.
@Scott I also think the utilities available online in various places can be overzealous sometimes and even doubtful.. but I have no proof nor past experience of that, it's just an assumption.
@Gjoksi79_ kindly let us know what the engineers have to say about this, maybe they can shed some light on what's actually the reason behind this discrepancy and get a better understanding of the mechanism involved.
Stay safe everyone.
I have also submitted snapshots to customer support under ticket number 1007330123, I am not aware of the support tool you mention, I have never needed it until now.
There is no such subdirectory on my version
Device name HP LAPTOP
Processor AMD Ryzen 5 4500U with Radeon Graphics 2.38 GHz
Installed RAM 8.00 GB (7.36 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 10 Home
Version 21H2
Installed on 18/08/2021
OS build 19044.1620
Experience Windows Feature Experience Pack 120.2212.4170.0
All I see is this when running optimizer
Hello :)
Maybe BD just isn't finding any issues? When it took care of the 15 I had, and I re-scanned, it correctly showed the Registry Cleanup and that option, but just no longer any issues as yours shows. Maybe you're fine, it may be a first that you have such a clean PC? Perhaps just let it go for a while, and see if anything comes up later after you've installed, and uninstalled some other software?
Otherwise, keep going with Support as you've been so kindly helped by Gjoksi79_ and maybe they will be able to confirm it :)
This has been this way for months but I was unsure why, with all the software updates these day it is impossible to stay clean for so long unless someone is manipulating things round the back or something is broken
Anyone care to give me the email address for the engineers?
Yep, that makes sense then :) Let us know what support finds out for you :)
That is done through the email support option.
https://www.bitdefender.com/consumer/support/#contact
Thanks Scott
You're welcome :) You'll also see the option to attach your log file.
The zip file is 5.26 Mb size but is rejected as too big what now?
How I hate these sort of hiccups, it should be an easy process to submit not purgatory it is 5.26MB only
Maybe @Gjoksi79_ knows that one. I haven't submitted a log file in years.
That is what I am doing and it says the file exceeds the size limit, I have been doing this kind of thing for thirty years but it does not work for me
Thank you for your help, Gjoksi79_ :)
Ah ok, frustration was setting in, thanks Gjoksi79_ I re-read your original email and saw that you replied to their support ticket email and second attempt it did work, so thanks for that
Well despite support telling me there was nothing wrong, another three months down the line and Optimizer is still not looking at the registry, this has to be an issue.
You need to understand that every registry cleaner is built differenetly. You will not get the same results in every registry cleaner software.
If you want to play safe, registry cleaner in glary utilities & ccleaner is enough.
If you want to dig deep, registry cleaner in advanced system care & auslogics boost speed are the best.
That being said, below is the article by microsoft on registry cleaners
Always be cautious while using registry cleaner and microsoft does not recommend using any of the registry cleaning software on it's OS.
Regards
Thanks for the replies, they do not however give me any confidence in the product. A function that has worked satisfactorily in previous years no longer even looks at the registry. Having worked in IT for nearly thirty years prior to retiring it is my opinion that something here is incorrect. I accept that many registry cleaners can be too aggressive, but I have been using them for almost twenty years so consider myself experienced enough to know what is and isn't correct. It seems odd that despite warnings from the MS article you posted you still use one yourself. Having been disappointed previously by CCleaner when it was preloaded with a virus by a disgruntled employee when the company was taken over, this was part of the very reason I was using bit defender.
Hey, it's 2023.. any update to this? I'm having the same issue.
Hi @TheAx08,
Can you share more details with us?
Bitdefender has 2 modules that are scanning the registry keys: The System/Quick Scan and the One Click scanner.
As the name suggests, OneClick is performing optimization tasks, whilst the System Scan is scanning for threats. If the OneClick optimization does not find any optimization for the Registry keys, then it means there are none.
However, more information is requried for diagnosis.
Hi there
I had nothing regarding oneclick optimizing the registry for many months until I upgraded to Win 11 and suddenly it was working again, I do not believe Alexandru_BD to be correct because I installed and uninstalled a number of programs during that time, also windows updates were frequent during that time hence there should have been traces of redundant keys, it was simply a case of the program appeared to not be even looking at the registry when it was run, but now it is. I am however mystified how my security password was removed on the program without my intervention.
If you're talking about your password being disabled, removed, there is a discussion about that here:
