Hello @Lorri,
Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:
https://www.bitdefender.com/consumer/support/
Stay safe.
Thanks for the information, I will try to figure it out for more. Keep sharing such informative post keep suggesting such post.
