Installation Error

Trying to install Bitdefender Total Security by using Bitdefender Central, however when ever I start up the file they gave me it causes my PC to close the window and the prompt comes up saying something along the lines of "Windows has encountered a problem and will soon shut down save any work now", PC restarts but the problem persists in a loop.

After some troubleshooting the loop stops once I stop Bitdefender services so I know it's them and also goes away once I uninstall. I thought to try and go around it a little by using an offline installer which at least installed Bitdefender but as soon as it connects with an account the prompt returns and the loop starts again.

What is causing this issue and is there a fix?

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Accepted answers

Flexx

https://community.bitdefender.com/en/discussion/91622/installation-error

Kindly perform below steps & see if this helps you in anyway.

1) Uninstall the bitdefender product with add/ remove programs option in windows (if you see any available bitdefender product installed, like bitdefender agent)

2) To remove the remaining files download and run Bitdefender product uninstaller (https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe)

3) Restart PC in safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234)

4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

5) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

8) Try reinstalling bitdefender total security standalone installer from below links:

32 bit: https://download.bitdefender.com/windows/desktop/connect/cl/2022/all/bitdefender_ts_26_32b.exe

64 bit: http://download.bitdefender.com/windows/desktop/connect/cl/2022/all/bitdefender_ts_26_64b.exe

If the issue persists, kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Regards

All comments

Gjoksi

Hello.

First, take screenshot(s) of the issue(s) and create a log on your PC/laptop using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail here (scroll down to the bottom of the page):

https://www.bitdefender.com/consumer/support/

with short description of the issue(s).

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue(s) and find solution(s) to fix the issue(s).

Remember that the screeshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue(s) and finding solution(s).

Regards.