Powershell virus is on my computer I have sent info to Bitdefender but for 2 days now have not got r

Hock0055

Powershell virus got through my Bitdenfender protection computer is down. I open my computer opens as usual then powershell popups stream through then a blank screen,

Gjoksi

Hello.

Did you send them the Support Tool Log file and the BDsysLog file?

Regards.

Hock0055

Yes, still no answer

Gjoksi

@Alexandru_BD and @Mike_BD Please, take a look here. Thanks.

@Hock0055

Wait for their reply, as they both work at Bitdefender and can check your ticket's status, even set it to high priority.

Regards.

Flexx

https://community.bitdefender.com/en/discussion/comment/312298#Comment_312298

Till the time bitdefender support team will reply you back, I would advise you to run these portable scanners which do not require any installation

* Download and run Malwarebytes AdwCleaner (https://www.malwarebytes.com/adwcleaner)

* ESET Online Scanner (https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe)

* Download and run a scan with Kaspersky Virus Removal Tool (https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe). Make sure you checkmark System Memory, Startup Objects, Boot Sectors & System Drive before running a scan.

If the issue persists, I would request you to create a request in below stated malware removal forum where the expert will ask you for FRST logs and help you with the removal of the malware from your system.

Malwarebytes forum (https://forums.malwarebytes.com/forum/7-windows-malware-removal-help-support/)

Bleeping Computing forum (https://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-help/)

Regards

Mike_BD

https://community.bitdefender.com/en/discussion/comment/312298#Comment_312298

Hello @Hock0055 did you get through with the Support teams? If not, please send me your ticket in a private message and I'll follow up on this.

cheers,

Mike