Hello @Grant 3199 and welcome to the Community!
Cand you share more details with us, so we can advise accordingly? What exactly is reverting to desktop? What other symptoms have you encountered? Please elaborate.
Thank you
Regards
Hello Alexandru-BD.
While using both Commsec and another AU banking site via Bitdefender Total Security Build 26.0.21.78 with Windows 11 Home 21H2 Build 22000.795 my screen swaps out of Commsec and other banking sites and reverts to my original desktop, therefore exiting SafePay to a screen I don't want. I constantly have to switch back into BD Safepay to take me back to where I want to be.
Hello @Grant 3199,
Safepay will prompt to open or will automatically open only banking websites, as this is a browser designed for online banking activities. If, for some reason, Safepay exits a banking website or does not automatically open one, make sure Encrypted web scan option is turned ON. To find it, go to Protection > click on the Settings button in the Online Threat Prevention module, then make sure the Encrypted web scan slider is set to ON (blue).
Then open Safepay and access the website you want to be opened automatically or to be prompted for when accessed. Click the the star icon at the end of the address bar. Check the box Automatically open in Safepay then click Create.
Let us know how it goes.
Hello Alexandru_BD.
Thank you. Yes have checked Online Threat Prevention module, then make sure the Encrypted web scan slider is set to ON (blue) and checked box Automatically open in Safepay. All settings correct on these points. The problem is elsewhere.
Hello Gjoksi. Thank you for your suggestion of making a log of events. I will compile and forward to Bitdefender support.
