Boot up slow

Gregh

On my Asus Win 7 tower I uninstalled Eset Internet Security then installed newly purchased Bitdefender Antivirus Plus. My boot to desktop time was 20 sec. with Eset and now it is 50 sec.+ with BD. How can I speed up boot time with BD?

Gjoksi

Hello.

Check out this article:

https://www.bitdefender.com/consumer/support/answer/31856/

If the tips from that article didn't help, do the following steps:

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Scott

Hi @Gregh

You could also try disabling the Early boot scan. It's disabling a security feature, but, if it helps?

Also, give your PC a couple of reboots and see if it resolves itself. Otherwise, you have Gjoksi's helpful post above :)

Scott