I am trying to create a mesh network in my home

Boomer63

When I connect Bitdefender box to the network I get the blue circle saying all is well, but if I try to connect the mesh node via LAN cable BD Box immediately drops internet.

why, and how do I fix that?

why is there no phone support for this?

Boomer63

Your system is broken. I paid for Box & two subscriptions, total protection, & vpn, they worked fine for a few years, so I had no reason to ask for support.

now I need help, and bitdefender has completely hidden any meaningful method of getting support. What a rip off!!!

Alexandru_BD

Hello @Boomer63,

You can reach the Support Teams using the 3 available contact channels: chat, phone or e-mail (ticket). Head to the link below to choose your preferred channel:

https://www.bitdefender.com/consumer/support/help/

Regards

Boomer63

I tried following this link several times. The prompts ask the issue. I chose troubleshooting

the prompt asked what I am troubleshooting I reply ‘Bitdefender box’

then the app just does nothing.

your system is broken at that link.

give me a phone number so I can speak with a living human being who can really understand what I am trying to do and guide me.

bots have limits

Boomer63

I have tried several different combinations of answers to the first three levels of your alleged support process. Every time I try, at the third question the system goes into a loop of some kind, I see 3 balls rotating horizontally for as long as I can stay awake.

the process never offers e mail, chat, or phone support.

Gjoksi

Hello.

The link works. It only takes longer time to load and open the link.

Anyway, here are the phone numbers:

tel.: United States (+1) 954 414 9655, (+1) 954 281 4024 (English - 24 hour service)

tel.: United Kingdom (+44) 208 819 2649, (+44) 203 514 8734 (English - 24 hour service)

tel.: Canada (+1) 647 955 1197, (+1) 647 847 3405 (English: 24 hour service) (Francais - du lundi au vendredi de 9h a 17h)

tel.: Australia (+61) 02801 48283, (+61) 1300 954 574 (English - 24 hour service)

tel.: New Zealand (+64) 998 53551, (+64) 980 10330 (English - 24 hour service)

tel.: WorldWide (+40) 21 264 1794, (+40) 374 303 094 (English - 24 hour service)

NOTE: Bitdefender telephone support is not toll-free!

Regards.