Printing in Safepay

Ekim

I am very annoyed that I can't print to a PDF file and I can't change printers when I want to print. This restriction is making me think that I've chosen the wrong product. If this is not "fixed" when my renewal comes around, I will go elsewhere for my online security.

Alexandru_BD

Hello @Ekim and welcome to the Community!

Are you using a physical printer or a virtual printer (such as NitroPDF, PDF Creator or Microsoft XPS)?

Virtual printers are not supported in Safepay. Most virtual printers open windows in the initial desktop and block Safepay's secure desktop while waiting for your input. In the event you are using a physical printer, turn OFF firewall, restart Safepay and check if you can print afterwards.

Regards

flee

Yes, it is so inconvenient not to be able to use a virtual print to PDF facility that I disabled Safepay. I set print to PDF as my DEFAULT PRINTER but Safepay still won't allow it. It looks so silly that I had to use my phone to photograph the screen!

I agree with Ekin - I will look at other solutions once my subscription expires, if this way of doing things is not resolved.

iwood

The reason I want to print to PDF in Safepay is that I am away from my desk/office. I need the option of printing say a financial institution receipt or other legal document and having it available to add as an email attachment and to have the convenience of printing it whenever and wherever I like. I hit print in Safepay, the screen blinks and I have no idea if anything at all happened. Then when I go back into Settings, Printers I find it has printed multiple times to the default printer which of course is not connected. Not good enough and not I believe too difficult to solve.

My only other option is to transact outside of Bitdefender VPN and Safepay which defeats the purpose and as a new customer makes me question whether I chose the right supplier.

Please respond.

Alexandru_BD

Hello @iwood and welcome to the Community!

Are you using a physical printer or a virtual printer (such as NitroPDF, PDF Creator or Microsoft XPS)?

In the event you are using a physical printer, turn OFF firewall first. Restart Safepay and check if you can print afterwards. If this works, add your printer IP to Network exceptions in Firewall settings using this article:

https://www.bitdefender.com/consumer/support/answer/13428/

If you are using a virtual printer, as per my above comment, kindly be advised that virtual printers are not supported in Safepay. Most virtual printers open windows in the initial desktop and block Safepay's secure desktop while waiting for your input.

I hope the information is helpful. Please note that you can also enable a VPN connection when using a virtual printer and this way all data transmitted will be safely encrypted.

Regards

HTH7

Hi,

@Alexandru_BD I can understand the reasons for not printing to a virtual printer. However, as you can see in this thread (and you might have numbers on how often people are visiting this page, because they have the same problem), this is something essential for most of us. There has to be a possibility to save a PDF of a printout. If this can't be done (for stated reasons) with the mechanisms provided by windows, it has to be implemented as a part of Safepay. I can't stress this enough. This is a knock-out criterion. I have been using Safepay despite this major lack but I've had enough now. Are you serious that you expect users to accept that printing to a real printer and scanning the printout is the only way to get (a non-searchable) pdf?

Alexandru_BD

Hello @HTH7 and thanks for joining the conversation here.

You are right, I can see that this thread has 103 views 🙂 Indeed, this topic has been brought into discussion before and I have also submitted a feature request to our development teams, on behalf of the members of this community, as we have seen interest for this over time.

Personally, I agree that it's something useful and the developers have not dismissed the idea entirely, nor have they confirmed it will be implemented. So, we'll just have to wait and see if it's something they would consider doing in the future. Feature requests are collected from various sources and sometimes they cannot be confirmed, nor declined on the spot, because even though some features may not make their way into production now, they can still be revised later on and considered in future development stages.

It goes without saying that not all ideas will be implemented, of course. If a suggestion is declined from start, usually we announce this and argue the reason behind the decision. As with all new features, they must meet many criteria and certain standards of usage and security, but as a general rule, if the slightest security concern or vulnerability is discovered, the respective feature will not make it into production.

I will follow up on this specific feature.

Regards

lsw

Printing to pdf in Safepay is now a necessary that Bitdefender need to implement since we are talking about environment issues and going green with lesser carbon footprint.

This feature has been requested by users many YEARS ago but the company could not provide a solution shows that it doesn't listen to the customers.

If You're Not Listening To Your Customers, Another Brand Will

https://www.forbes.com/sites/forbestechcouncil/2020/08/04/if-youre-not-listening-to-your-customers-another-brand-will/?sh=5251e1a24ac0