Can't Uninstall BD Total Security On Windows 10 64bit. What Should I Do?

5IG32

I am trying to uninstall Bitdefender Total Security 2022 on my Windows10 64bit PC after a failed installation. It does not appear on the Windows program list for installation/uninstallation. Bitdefender Agent appears on the list but cannot be uninstalled due to BD total security.

BD asked me uninstall malware bytes and Bullguard which I did but froze during further installation leaving the PC with only Windows Defender.

Any suggestions please.

Flexx

https://community.bitdefender.com/en/discussion/94164/cant-uninstall-bd-total-security-on-windows-10-64bit-what-should-i-do

Uninstall malwarebytes and bullguard with the help of developers uninstaller information as stated by @Gjoksi above.

Afterwards, kindly perform below steps & see if this helps you in anyway.

1) Uninstall the bitdefender product with add/ remove programs option in windows

2) To remove the remaining files download and run Bitdefender product uninstaller (https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe)

3) Restart PC in safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234)

4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

5) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

8) Remove devices from online bitdefender central (https://www.bitdefender.com/consumer/support/answer/2795/)

9) Download online installer for your respective bitdefender product from below stated links

Bitdefender Antivirus Plus: https://download.bitdefender.com/windows/installer/en-us/bitdefender_antivirus.exe

Bitdefender Internet Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_isecurity.exe

Bitdefender Total Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe

Once your respective bitdefender product is installed, a bitdefender dialogue box will open where you will need to login with your registered bitdefender online central details and after a successful login, your product will be synchronized with your online bitdefender central account. Henceforth, your product will get registered & activated with online bitdefender central automatically.

If issue persists, 

Generate bitdefender support tool logs (https://www.bitdefender.com/consumer/support/answer/1733/)

Generate bitdefender connectivity logs (https://www.bitdefender.com/consumer/support/answer/9689/)

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Gjoksi

Hello.

First, uninstall the Malwarebytes program, using this tool:

http://downloads.malwarebytes.org/file/mbam_clean

Second, uninstall the BullGuard program, using this tool:

https://www.bullguard.com/support/product-guides/bullguard-desktop-protection-guides/getting-started/uninstalling-bullguard.aspx

Third, uninstall the Bitdefender program, using this tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

Fourth, use program like CCleaner or Glary Utilities to clean your PC from junk files and bad/false/unnecessary registry entries.

Finally, install the Bitdefender program, by following these steps:

https://www.bitdefender.com/consumer/support/answer/28558/

If the issue still persists, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

NOTE: Bitdefender telephone support is not toll-free!

Regards.