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BD Antivirus Free Can't Delete Threats. Any Suggestions?

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tythideo
edited December 2022 in Antivirus Free

After scanning for viruses, there are many dangers. i selected "Delete" but this didn't work. I ran virus scan again and it still shows the threats. but when I select "Appropriate action" the threats are removed.

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Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Options

    Hello.

    I think that the best option for you is to contact Bitdefender Consumer Support, as the support engineers could take a deeper look at the issue, so do the steps below.

    First, take screenshot(s) of the issue,

    create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

    and

    create a log file on your Windows device using BDsysLog, by following these steps:

    Next, contact Bitdefender Consumer Support by e-mail:

    with short description of the issue.

    After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

    Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

    Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

    Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

    Regards.