BD Program Does Not Update When CyberGhost VPN Service Is Enabled. Any Help?

p1
p1 ✭
edited January 2023 in Install and Updates

When CyberGhost VPN is enabled, your antivirus does not want to be updated.

CyberGhost uses the wireguard protocol.

Thanks.

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Best Answers

  • Alexandru_BD
    Alexandru_BD admin
    Answer ✓

    Hello @p1 and welcome to the Community!

    A VPN connection may indeed affect the update. This happens for several reasons, including DNS servers, but also connections to servers where Bitdefender does not offer updates anymore.

    My recommendation would be to pause the VPN connection in order to allow the update to be successfully processed. You can update the antivirus by right-clicking on the Bitdefender icon located in the systray.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • Alexandru_BD
    Alexandru_BD admin
    Answer ✓

    You're most welcome! 😉👍️

    I hope the information is helpful.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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