Is spam filtering limited to one PC account?

bibblebobble

Hi.

I'm part way through my evaluation period of bitdefender and so far everything is good.

I have a question about the behaviour of the spam filtering.

On any one of our PCs we tend to have multiple user accounts; some used by administrators, some used by engineers, some by business user etc. The evaluation PC which is configured for e-mail reception is no different. But on this PC the original admin account has two e-mail addresses both of which have spam-filtering available, but the engineering account with one e-mail address has no spam-filtering available at all.

Is this normal for the product or is it just a restriction of the evaluation product?

Regards,

Steve

Unknown

There are no restrictions of that kind. You should re-check your settings on those windows accounts to see if they have the anti-spam enabled in your e-mail client.

We have another topic that is some-what related: http://forum.bitdefender.com/index.php?showtopic=37

bibblebobble

Hello Florin and thank you.

Unfortunately because of my ignorance in these matters I do not understand exactly what you mean by e-mail client. I have assumed you mean 'outlook express'.

I have looked through the options and e-mail account settings for 'outlook express' and can find nothing that enables spam-filtering. Nor can I find anything in bitdefender to identify this account for filtering. Also there isn't even a bitdefender toolbar or option to enable the toolbar in the 'outlook express' application, so I can't train it. Nor is the spam folder created.

I have checked the 'oulook express' organise facility and that doesn't seem to help either.

Any other suggestions please?

Regards,

Steve.

Niels

Hi bibblebobble

Try to register the antispamtoolbar on that account by doing this go to start,run, at the run dialog box type cmd then type regsvr32 "X:\Program Files\Softwin\BitDefender10\bdo.dll" (Change the X by the name of your hard disc and press enter. Normally then the toolbar must appear. But that account must have administrator privileges otherwise you can't execute it.

Regards

Niels

bibblebobble

Hi Niels.

A most excellent solution dude.

We are truly not worthy!!

As it happens, the account was an admin account; had it not been it could have temporarily been made so. Will this happen with all e-mail accounts or did something go wrong in installation?

At home I find similar problems with PC games that insist that my kids accounts have administative rights before the game can be played. They don't seem to recognise the need to make sure kids accounts are as secure as possible and therefore should have limited rights.

Regards,

Steve

Niels

Hi bibblebobble

Yes you can easy change the rights of an account. I forgot to mention that. I am not sure if when you register the antispamtoolbar that it will register on every account. I personally think that you must execute the commando on each account. Mostly these kind of problems are due problems during installation.

You can try to restrict some actions by downloading windows shared toolkit : http://www.microsoft.com/windowsxp/sharedaccess/default.mspx

Regards

Niels

bibblebobble

Thanks again.

Regards,

Steve

Niels

That was gladly done.

Regards

Niels