Past Tuesday's major update is garbage.

I've been using BitDefender Antivirus Plus v10 since November without a problem. This past Tuesday morning BitDefender updated and after a reboot I began to receive an error: Buffer overrun detected !

Program : C\Program Files\Softwin\BitDefender10\vsserv.exe

A buffer overrun has been detected which has corrupted the program's internal state.

The program cannot safely continue execution and must now be terminated.

I got a hold of tech support through Live Assistance (albert), I told him problem and he suggested that it was the options that I had in place since I used the product (make lots of sense). I told him I think the update is the source of the problem so I was sent an email with a possible fix (restarting BitDefender) which to my surprise did not work and told albert it was wash so he directed me to use sysdump and fileinfo and take a screen shot of error. I was told that tech support would be in touch soon but couple hours later around 11:00 a.m. I tried to contact tech support through Live Assistance (down), on hold long distance 1/2 hour(no luck) and email. 6 hours later same situation minus the expensive phone call, no luck. This tells me that other users had the same joy as I. If tech support is swamped with users in the boat and unable to respond through regular channels, is it possible to use the BitDefender website to get some info out?

At this time I'm having to use Kaspersky Internet Security 6.0 to cover the hole that BitDefender has created. What is a respectable amount time to wait for fix before refunding users. I paid for a working program, I had a working program but now it's a non-functional liability. It's going on the third day and I'm still waiting, good thing I did not update my laptop.

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alexcrist

Hi avarg5

Did you see the answer I wrote on the other forum? Did you try that?

If there really was a serious bug in that update, I'm sure that a lot more users would have complained about it.

But since your problem still has no solution, I think that it's only a problem on your computer. And if this is the case, BD won't find any solution soon, cos it will be very hard to replicate the problem exactly as you described it.

Try reinstalling BD using a new, fresh installation kit downloaded from BD servers. This way, you might not need to make again the update that broke you copy of BD.

After you try this, tell us if it worked or not.

Good luck.

Slava

Hi avarg5

Did you see the answer I wrote on the other forum? Did you try that?

If there really was a serious bug in that update, I'm sure that a lot more users would have complained about it.

But since your problem still has no solution, I think that it's only a problem on your computer. And if this is the case, BD won't find any solution soon, cos it will be very hard to replicate the problem exactly as you described it.

Try reinstalling BD using a new, fresh installation kit downloaded from BD servers. This way, you might not need to make again the update that broke you copy of BD.

After you try this, tell us if it worked or not.

Good luck.

Hi, all

After this update the ****** control went nuts in BD; it started blocking every bloody web page I needed to open. I had to disable the ****** protection to be able to browse the Web. Anyone had this too?

Thanks,

alexcrist

Hi, all

After this update the ****** control went nuts in BD; it started blocking every bloody web page I needed to open. I had to disable the ****** protection to be able to browse the Web. Anyone had this too?

Thanks,

S.

Hi Slavyan,

I have never used ****** Control before. Now, just to test it, I activated it and it really seems that it blocks a lot of stuff (it's a real pain). But I don't know how it was before, so I can't really say that it's worse now.

One thing I notice: every time the blocked ****** is different, so there's no bug about BD remembering your choises.

One suggestion you can make here is to make BD ****** Control to allow scripts depending on the domain, not the actual ******.

Slava

Hi Slavyan,

I have never used ****** Control before. Now, just to test it, I activated it and it really seems that it blocks a lot of stuff (it's a real pain). But I don't know how it was before, so I can't really say that it's worse now.

One thing I notice: every time the blocked ****** is different, so there's no bug about BD remembering your choises.

One suggestion you can make here is to make BD ****** Control to allow scripts depending on the domain, not the actual ******.

Cris,

It was fine before; it would pick up just really suspicious scripts from shady sites. All changed after the update this Tue. I was hoping I could exclude domain names to bypass scripts, but it doesn't work. E.g. if you "whitelist" *.yahoo.com, but then browse to finance.yahoo.com BD would kick in with multiple ****** alerts and you'd have to react to EVERY alert and they could be 20 of them. Even if you browse using Firefox NoScript plug-in (that blocks scripts as well), BD would still kick in even though the FF Noscript has already blocked the ******.

It makes browsing intolerable, so I just disabled it.

alexcrist

Hi Slavyan,

Even if you browse using Firefox NoScript plug-in (that blocks scripts as well), BD would still kick in even though the FF Noscript has already blocked the ******.

It makes browsing intolerable, so I just disabled it.

S.

BD does not react on scripts blocked by NoScript (I've tested it). The scripts blocked by that plug-in are not even downloaded into your computer, therefore won't be scanned by BitDefender.

What you saw were probably the scripts that you allowed in NoScript, but BD doesn't know that, and it blocks them.

If you already use Ff with the NoScript plug-in, you really don't need ****** Control. If there would be some malicious ****** that bypasses NoScript, my guess is that it will be found and blocked by HTTP scanner (I think you have that enabled).

BD's ****** Control doesn't do anything much different then NoScript, so it's safe to use the internet just using that. (If I am mistaking, please one of the moderators correct me!)

I have never used BD's ****** Control just because I've alway used NoScript, and I had no problems (I assure you that I surfed on "not-so-clean" websites also, just for testing of course )

Just for an example: You probably know about that virus which infects PC's and then it sends mass-messages through Yahoo!Messenger to infect other computers, right? Well, just to test BitDefender, I clicked on one of those links. But BitDefender had nothing to scan, because NoScript already blocked everything that page contained (in fact, all I saw was a blank page, which means that page contained only malicious scripts blocked by NoScript ). My computer had absolutely no problems then.

Anyway, I hope one of the BitDefender Officials active on this forum will tell us something about this.

Art

I imagine that alot of you folks using BDAV v10 or it's derivitives will be experiencing some major problems if you have updated the PRODUCT updates released on April 10th.

This was a major system update that probably was NOT ready for release. My last update was on April 8th. If you updated on April 10th or 11th then you will probably have installed the unfixed bugs that will give you lots of problems. I actually updated on April 13th. By this time, the BD staff must have deactivated the install because I was getting an error for invalid "MD5" data. This wouldn't allow me to install the update even though I kept repeating the update and trying after reboots. On April 14th, I finally updated the PRODUCT update with a successfully install. However, after rebooting I find that the BD staff has removed the auto update features completely. And I can't seem to manually update even with the "Update Now" button.

I contacted the phone tech support and was left on hold forever. I used the on-line assistance chat for customer and technical support and got no answer what so ever. I believe that the tech support is so very busy trying to fix this bug that they have deactivated the auto update feature so as not to unintentionally update the bad PRODUCT updates with major bugs.

I suggest you all wait for a few days before trying to update the new PRODUCT updates. You got to give them some time to get their act together. And they can't announce this yet to the public because it just might alarm the virus making community to set up for a major attack while the Bit Defense is down. The risk is much less if you wait rather than risk disabling your BD with the PRODUCT updates. BD with any type of scanning using signiture data base updated before April 10th is better than nothing.

unknown

All that I can tell you right now is have a little patience for the next 2-3 days because there were a lot of problems again with this update. We are sorry that this happened but I can assure you that our guys are working hard to mend these problems.

Until these problems go away please post your problems with this update as some one is always keeping an eye on these threads.

Jim825

I ran into a problem yesterday that I'm thinking may be related to the recent major update. I have BitDefender AntiVirus v10 configured on my Windows XP SP2 PC with automatic updates turned off. On Saturday, I ran an update (it had been about a week since my last update) and when prompted to reboot the PC, I did so. My PC has 5 user accounts setup on it and when I logged into my accountc everything seemed to be working fine.

Yesterday afternoon, one of my daughters said that when she tried logging onto her account, the PC "froze". When I went to look at the screen, I found that it was on the Windows login screen and that it showed that I was logged on. I clicked on my daughter's login icon and it looked like

Windows was going to log into her account (the screen changed slightly). I then noticed that everything seemed to stop and after about 20 seconds, it kicked back out to the login screen.

As a quick test, I went into my account and logged off. When it went back to the login screen, it showed that no users were logged on. I clicked on my daughter's login icon again, and this time it logged into her account, just fine. I went back to the login screen (without logging her out), and tried logging into my account. Once again, the screen started logging in, froze and then kicked back out to the main login screen.

What I have found is that only one user can be logged in at a time on the computer. I observed this same behavior on the other PC in our house that I updated on Saturday afternoon.

Is this a known problem with the latest BitDefender v10 major update? If not, can someone look into this? While I can workaround this for now, it is a major nuisance, especially on the computer in my wife's office, which is the computer we all use to check e-mail. It's not always convenient to log everyone off, especially if my wife is in the middle of working on something and has to walk away from the computer for a while.

In the meantime, is there any way to downgrade to an older version of BitDefender v10 (prior to last Tuesday)? I tried running a Windows System Restore, but that has no effect.

trubliam

I apologize if this reply does not come out look correctly or have the correct forum rules applied. I only writing this because I have had numerous headaches with the new BitDefender update and the solution I found...however bad..works.

I finally found a blog that referenced a solution.

My problem was similar to the login problem. After logging into a certain page, the browser would not redirect correctly. There is no error to send to BitDefender. My error is that BitDefender is preventing my browser from working.

So anyways, the solution I found.. If you google bdpredir.sys.. you will find the forum where this was located.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Please try the following:

- Click on START -> RUN and in the dialogue box type in SERVICES.MSC.

- In the windows services screen, proceed to stop all of the **bleep** processes.

- Once the processes are stopped, open up MY COMPUTER and navigate to the folder

%\Program Files\Softwin\**bleep**10\

- In that folder, rename the file BDPREDIR.SYS to BDPREDIR.OLD

- Once that is completed, please reboot your workstation and with ZA enabled,

attempt to access the internet again and let me know the results of doing this.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

I have done this on several machines, each time checking with and without the file. The BDPREDIR.SYS is the file causing the problem. Obviously, the name of bitdefender was changed to protect the guilty...

Hope this helps, I know it's helped me as I'm the appointed tech guy for a small office. I found Bitdefender about 4 months ago, I like it more than Norton or McAffee...but this error makes me question my choice..

invstg8

I apologize if this reply does not come out look correctly or have the correct forum rules applied. I only writing this because I have had numerous headaches with the new BitDefender update and the solution I found...however bad..works.

I finally found a blog that referenced a solution.

My problem was similar to the login problem. After logging into a certain page, the browser would not redirect correctly. There is no error to send to BitDefender. My error is that BitDefender is preventing my browser from working.

So anyways, the solution I found.. If you google bdpredir.sys.. you will find the forum where this was located.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Please try the following:

- Click on START -> RUN and in the dialogue box type in SERVICES.MSC.

- In the windows services screen, proceed to stop all of the **bleep** processes.

- Once the processes are stopped, open up MY COMPUTER and navigate to the folder

%\Program Files\Softwin\**bleep**10\

- In that folder, rename the file BDPREDIR.SYS to BDPREDIR.OLD

- Once that is completed, please reboot your workstation and with ZA enabled,

attempt to access the internet again and let me know the results of doing this.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

I have done this on several machines, each time checking with and without the file. The BDPREDIR.SYS is the file causing the problem. Obviously, the name of bitdefender was changed to protect the guilty...

Hope this helps, I know it's helped me as I'm the appointed tech guy for a small office. I found Bitdefender about 4 months ago, I like it more than Norton or McAffee...but this error makes me question my choice..

I had a similar problem after the update on April 10th. In my case, I could not log into our Firewall in our Data Center! At first I thought the firewall was going bad and I about had a heart attack. After seeing my Cardiologist and trying several things, I figured out that I was getting logged in, but the browser was not getting redirected. I thought the problem was possibly due to the latest Window's update (of course), so I backed those off. The problem still existed. Then after hearing other people in the office having problems since they got the latest BD update, I turned off bitdefender completely but that did not help. I then restored my PC to the day prior to the BD update and that fixed the problem. Now I have BD's auto update turned off so I don't get the problem back. This fix is a much better solution!

I also tested this solution above on a PC that still had the update and that fixed it's problem too. <img class= " /> Funny that you had to look on the ZoneAlarm web site in order to find a solution to this problem! Wake up BitDefender, this is a problem!

BitSean

Someone above said more people would be complaining. Is that what is required when someone has a problem?

Well this "update" screwed up my anti-virus program too. So check me on that complaint list.

Nothing on BitDefender's website indicates just how huge this problem is. Really poor handling of this.

So far 6 days with an out-of-date anti-virus program! Plus unable to utilize websites.

Any recommendations for another anti-virus program?

arleetel

Had the same problem as avarg5, my solution for the time being is going back to the 9.5 version. The strange thing is that I did not have any problem with the other computer !

unknown

Hi all,

In most case, renaming program files/softwin/bitdefender10/bdpredir.sys solves the issue.

I don't know yet what does exactly this files but it works and Virus Shield is still working fine.

Regards

u098328

I've been using BitDefender Antivirus Plus v10 since November without a problem. This past Tuesday morning BitDefender updated and after a reboot I began to receive an error: Buffer overrun detected !

Program : C\Program Files\Softwin\BitDefender10\vsserv.exe

A buffer overrun has been detected which has corrupted the program's internal state.

The program cannot safely continue execution and must now be terminated.

I got a hold of tech support through Live Assistance (albert), I told him problem and he suggested that it was the options that I had in place since I used the product (make lots of sense). I told him I think the update is the source of the problem so I was sent an email with a possible fix (restarting BitDefender) which to my surprise did not work and told albert it was wash so he directed me to use sysdump and fileinfo and take a screen shot of error. I was told that tech support would be in touch soon but couple hours later around 11:00 a.m. I tried to contact tech support through Live Assistance (down), on hold long distance 1/2 hour(no luck) and email. 6 hours later same situation minus the expensive phone call, no luck. This tells me that other users had the same joy as I. If tech support is swamped with users in the boat and unable to respond through regular channels, is it possible to use the BitDefender website to get some info out?

At this time I'm having to use Kaspersky Internet Security 6.0 to cover the hole that BitDefender has created. What is a respectable amount time to wait for fix before refunding users. I paid for a working program, I had a working program but now it's a non-functional liability. It's going on the third day and I'm still waiting, good thing I did not update my laptop.

<img class= " /> This update gave me problems also. I use Firefox. This update causes my Firefox homepage (and other web pages) to only partially (with errors) every time I try to access the Internet. It causes IE7 to no load correctly also. The problem is ****** related. Emailed support and got a bogus reply from Zack. BitDefender needs to address this issue ASAP. I know that this update is causing my problems because I restored a backup from just before the update and Firefox and IE7 work well again. I can not update BD10 until this problem is fixed.

Alliancefp

Buffer overrun detected !

Program : C\Program Files\Softwin\BitDefender10\bdcmon.exe

A buffer overrun has been detected which has corrupted the program's internal state.

The program cannot safely continue execution and must now be terminated.

Yup... been having similar problem since April 19th... Except its BDCMON.exe and its still not fixed. I cant get any updates.

Has anyone had this problem fixed yet???

Niels

Hello Alliancefp

The problem is fixed in the 2008 product line. If your license is still valid you can upgrade for free for the remaining days.

Best regards

Niels

unknown

I update once in a few days. Not a few hours. That causes a lot of problems.

You don;t get any protection by updating every hour. Once at 48 hours should do the job and you can avoid most update errors.