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Cannot install newly purchased version (from Best Buy)

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PaulW50
PaulW50 ✭
edited July 2023 in Install & Updates

I keep getting the Communication failure error shown below. I have tried rebooting to no avail. Can anyone help?

Also, Bitdefender Central shows that my PC is not protected under my current subscription. Clicking Enable Protection does not work (2nd image below).


Screen Shot 07-14-23 at 03.19 PM.PNG
Screen Shot 07-14-23 at 03.27 PM.PNG


Comments

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Options

    Hello.

    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    NOTE: Bitdefender telephone support is not toll-free!

    Regards.

  • PaulW50
    PaulW50 ✭
    edited July 2023
    Options

    I've updated my subscription and Bitdefender Central shows the new expiry date (2025), but I still can't load the software and enable protection.

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Options

    @PaulW50

    Hello again.

    I believe that your best option is to contact Bitdefender Consumer Support.

    Kind regards.

  • PaulW50
    PaulW50 ✭
    Options

    Thanks! I'll try Chat.

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