Key To Rollback To 2008 (2009 Buggy On Vista X64)

Gadianton

I need some help. I have been using Bitdefender since v8. I recently upgrade my OS to Vista x64. As my 2008 subscription was almost up, I naturally installed the latest version (BD 2009). Well, I had a ton of freezes that took me many hours of troubleshooting, but I finally traced it down to BD 2009. I rolled back to 2008 and everything is working great.

Now here's the problem. I purchased a year's subscription to BD 2009, but my BD 2008 won't take it! I need to change my key back to 2008. I don't think it is fair to have a just paid for a year's worth for 2009 when it doesn't even work. I sent BD an email, but I haven't gotten any responses. Can someone please let me know who I can contact that can take care of this?

If this is not resolved, I will switch to a different anti-virus company that is more responsive and doesn't release buggy software.

alexcrist

Please contact LiveAssistance: http://www.bitdefender.com/site/KnowledgeBase/getSupport/ (Customer Support)

They can answer the questions about license and registration.

Cris.

Gadianton

Please contact LiveAssistance: http://www.bitdefender.com/site/KnowledgeBase/getSupport/ (Customer Support)

They can answer the questions about license and registration.

Cris.

Thanks for the link. They seem to be working on it now.

remilton

It is often difficult to say for certain what causes a given problem. I have Vista x64 on my laptop and BD AV 2009 works great. In fact I tried BD 2008 first since I had a 3 PC license and was using it on my Vista x32 desktop, but on x64 it would not update properly, so I tried BD 2009 and Viola', it works perfectly. So now I have BD 2009 on both my x32 and x64 Vista machines with great result.

Ron