Need Help

The_Pharoah

hi all

I have 2 issues I need corrected ASAP:

1. I need to remove Backdoor.IRCBot.ABSZ. The disinfect doesn't work.

2. I can't seem to get my Bitdefender to update - how do I set it up?

Thanks

Theoracle117

BItdefender updates itself on default, every hour or so.

Post here the scan log of Backdoor.IRC.bot.ABSE

The_Pharoah

here's the scan log - sorry long post

Product : BitDefender Antivirus 2009

Version : BitDefender UIScanner v.12

Scanning task : Deep System Scan

Log date : 20:52:11 15/11/2008

Log path : C:\ProgramData\Bitdefender\Desktop\Profiles\Logs\deep_scan\1226746331_1_02.xml

Scan Paths:Path 0000: C:\Program Files\BitDefender\BitDefender 2009\uiscan.exe

Path 0001: C:\Program Files\Common Files\Steam\SteamService.exe

Path 0002: C:\Program Files\BitDefender\BitDefender 2009\seccenter.exe

Path 0003: C:\Windows\system32\scghost.exe

Path 0004: C:\Windows\System32\svchost.exe

Path 0005: C:\Windows\system32\taskeng.exe

Path 0006: C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe

Path 0007: C:\Windows\system32\SearchIndexer.exe

Path 0008: C:\Windows\System32\svchost.exe

Path 0009: C:\Windows\system32\svchost.exe

Path 0010: C:\Windows\system32\svchost.exe

Path 0011: C:\Windows\system32\PnkBstrA.exe

Path 0012: C:\Windows\system32\libusbd-nt.exe

Path 0013: C:\Windows\ehome\ehmsas.exe

Path 0014: C:\Windows\ehome\ehtray.exe

Path 0015: C:\Program Files\Windows Sidebar\sidebar.exe

Path 0016: C:\Program Files\Steam\steam.exe

Path 0017: C:\Program Files\Internode\mum.exe

Path 0018: C:\Program Files\FlashGet\flashget.exe

Path 0019: C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe

Path 0020: C:\Windows\System32\rundll32.exe

Path 0021: C:\Program Files\Pure Networks\Network Magic\nmapp.exe

Path 0022: C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe

Path 0023: C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe

Path 0024: C:\Windows\Explorer.EXE

Path 0025: C:\Windows\system32\Dwm.exe

Path 0026: C:\Windows\system32\taskeng.exe

Path 0027: C:\Program Files\Citrix\ICA Client\ssonsvr.exe

Path 0028: C:\Windows\system32\svchost.exe

Path 0029: C:\Windows\System32\spoolsv.exe

Path 0030: C:\Windows\system32\svchost.exe

Path 0031: C:\Windows\system32\rundll32.exe

Path 0032: C:\Windows\system32\svchost.exe

Path 0033: C:\Windows\system32\svchost.exe

Path 0034: C:\Windows\System32\svchost.exe

Path 0035: C:\Windows\System32\svchost.exe

Path 0036: C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe

Path 0037: C:\Windows\System32\svchost.exe

Path 0038: C:\Windows\system32\svchost.exe

Path 0039: C:\Windows\system32\nvvsvc.exe

Path 0040: C:\Windows\system32\svchost.exe

Path 0041: C:\Windows\system32\winlogon.exe

Path 0042: C:\Windows\system32\lsm.exe

Path 0043: C:\Windows\system32\lsass.exe

Path 0044: C:\Windows\system32\services.exe

Path 0045: C:\Windows\system32\csrss.exe

Path 0046: C:\Windows\system32\wininit.exe

Path 0047: C:\Windows\system32\csrss.exe

Path 0048: \SystemRoot\System32\smss.exe

Path 0049: C:\

Scan Options:Scan for viruses : Yes

Scan for adware : Yes

Scan for spyware : Yes

Scan for applications : Yes

Scan for dialers : Yes

Scan for rootkits : Yes

Target Selection Options:Scan registry keys : Yes

Scan cookies : Yes

Scan boot sectors : Yes

Scan memory processes : Yes

Scan archives : Yes

Scan runtime packers : Yes

Scan emails : No

Scan all files : Yes

Heuristic Scan : Yes

Scanned extensions :

Excluded extensions :

Target Processing:Default action for infected objects : Disinfect

Default action for suspicious objects : None

Default action for hidden objects : None

Default action for encrypted infected objects : None

Default action for encrypted suspicious objects : None

Default action for password-protected objects : None

Scan engines summaryNumber of virus signatures : 1611748

Archive plugins : 43

Email plugins : 6

Scan plugins : 12

System plugins : 4

Unpack plugins : 7

Overall scan summaryScanned items : 740153

Infected items : 2

Suspicious items : 0

Resolved items : 0

Unresolved items : 21

Password-protected items : 19

Individual viruses found : 1

Scanned directories : 43598

Scanned boot sectors : 2

Scanned archives : 4194

Input-output errors : 37

Scan time : 03:37:59

Files per second : 56

Scanned processes summaryScanned : 49

Infected : 0

Scanned registry keys summaryScanned : 393

Infected : 0

Scanned cookies summaryScanned : 393

Infected : 0

Remaining issues:Object Name Threat Name Final Status

[system] Backdoor.IRCBot.ABSZ Disinfect Failed

[system] Backdoor.IRCBot.ABSZ Disinfect Failed

As for updating, whenever I go to the update screen, it says Bitdefender service is UNAVAILABLE and the checkbox is greyed out. I haven't been able to update it since I purchased it about 2 or so months ago. My copy is registered and I have 407 days left of the licence.