Bitdefender Services Are Not Responding

I was also having the "Bitdefender Services Are Not Responding" problem pretty much everyday after installing Antivirus 2009. It required a reboot because sometimes it was even locking my computer up. The only way i have been able to eliminate that problem.... 7 days so far and no reoccurence yet, was to do the following: Disable the Game and Laptop mode, Disable Automatic Vulnerability Checking, and Disable Privacy Control. I'm not exactly sure which one of these features, or combination thereof may have been causing the problem, but since doing that i've had no problems with it. Kind of like pretty much cutting the program to the bare minimum, but that's all i really need it for anyway . If it begins to happen again, i'll come back and let you know.

Update... it's now Aug. 1st and still have had no more computer lockups or constant "bitdefender services are not reponding" problems. I just needed basic antivirus protection like i had with CA for the past few years... which ran fine. I've only enabled real time protection and anti-phishing which is really all i wanted anyway from this program. All or some part of that other appears to have been causing me some problems. If it starts acting up again... i'll let you know... and for me at least it'll be bye bye antivirus 2009. Good luck all.

Hello all ,

As a workaround for this issue, we would like you to follow the instructions from the next topic : http://forum.bitdefender.com/index.php?showtopic=14743 . Also , post here the results that you obtained after you ran these steps .

Thank you .

Thanks A lot, this have helped me solve the problem

Hello furball ,

We have sent you an email that will help us troubleshoot this issue . Here is the ticket ID number : 200908171007715 . Reply back with the resulting reports attached so that we can provide you further instructions .

Thank you .

Hello Fida ,

In order to further investigate this sittuation, please follow the steps from the email that we have sent you , an reply back with the reports that we have asked you .

Thank you .

Hello oldgunny ,

You may try upgrading to BitDefender 2010 following the steps from the next article:http://forum.bitdefender.com/index.php?showtopic=14997 .This issue was solved with our new product, but in case it will reoccur do not hesitate to contact us back .

Thank you .

Hello kamaranti ,

I’ve attentively read your post and I’m sorry to hear that you have one bad experience with our product after all this time.

I can assure you that we answer to all of our chat request, but sometimes the service is very busy so you may have to wait a little more time until one of my colleagues answer your request. I’m surprised to see that you’ve missed our telephone numbers: when you access the chat service you also have the Phone link near the Chat one. If you click on it you will see all the phone numbers from the countries where you can have phone support . We have improved our telephone service and now the waiting times are shorten, so feel free to call us anytime you want .

As for the email support, we tried contacting you on June 1st , but we have not received any replies from you .

Now, that we have launched the new BitDefender 2010 suite, you can also try to upgrade your actual product for free to it. Here is the link were you can find instructions on how to upgrade:http://forum.bitdefender.com/index.php?showtopic=14997 . We have also sent you an email today with the upgrade steps , so feel free to reply if you have any other questions or issues .

This action should solve the issues that you had in the past with BitDefender and hopefully , it will change your opinion about our products.

Thank you .

Hello radcyrus ,

Before sending you an email for further investigation you may try the steps from the next topic:http://forum.bitdefender.com/index.php?showtopic=14743 . If these steps are not working you can also try upgrading for free to BitDefender 2010 , following the instructions that you will find here . If none of these solution worked for you please reply back with the following information's :

- what BitDefender product/version you are using;

- what is your operating system;

- are there any other security solutions on the same PC, besides BitDefender?

- what type of Internet connection are you using ;

Thank you .

Hello pep ,

It will be great if you will follow the steps that I have sent you through the email and reply with the requested files attached . This will help us determine if this issue is similar with the one encountered on our 2009 products .

Thank you .

Hello librehombre,

For start you should try following the instructions presented in the next pinned topic. If this will not help you, we recommend you to upgrade for free to BitDefender 2010 . Complete instructions on how to do this can be found here.

Thank you .

Hello Gerard1989,

This issue has been solved in our 2010 version. We recommend you to upgrade for free to BitDefender 2010 following the steps from the next topic.

Thank you .

I have 2010 (upgraded from 2009) and 2 of my computers are reporting the same error. I actually never had the error when I was running 2009. But I do have it now.

That's strange, I recently upgraded to 2010, and that seems to have solved the problem for me..

I'll rephrase that; it still doesn't work, I'm experiencing exactly the same problem. Not only that, but since I've upgraded to 2010 my Windows Live Messenger doesn't work anymore, kinda suspicious.

Hey man, read my post i got ya covered.

http://forum.bitdefender.com/index.php?sho...c=12805&hl=

its got more detailed exp for MSN.

Same issue as reported by other users here.

This is the second issue found after 3 weeks of installing BD2010, other issue being the heavy CPU usage of vsserv.exe.

Why is it that BD staff are issuing work arounds to issues which have been 'known' for some time, for the users to amend DIY? Where's the patch guys?

Many thanks,

Gaz

Same problem here... all of a sudden vsserv stopped responding.... had to uninstall and reinstall..... if this happens suddenly when im out what is goin to happen to my system.. im using bd total security 2010,..

Is there a patch?????

kindly help please or i will be forced to recommend other antivirus suites for my friends...

See post 104, and 105 ......

http://forum.bitdefender.com/index.php?sho...amp;#entry74164

Quote:

#104:

I'm not going to get too excited just yet, .... but, ... I'd been having ''vsserv.exe not responding'' EVERY day recently. Needed to restart the service repeatedly in the same day on numerous occasions.

My PC was also responding very slowly when accessing Windows Explorer & programs. Even trying to open BD was a slow process, waiting for it to show itself.

On the 30th Dec', I decided to reinstall BD. I used the BitDefender_Uninstall_Tool.exe, then rebooted. I then used a Third party registry cleaner, and it found more BD left-overs !! I backed up these files, then allowed the program to delete them, then carried out a fresh install & update of BD.

Well, ... so far, 48 hours later, ..... NO vsserv.exe lock-ups; Windows Explorer opens like it should (quickly); programs, .... including BD, show themselves how they used to a while back - quickly. I'm not holding my breath, ... but it's been a while since the PC and BD behaved themselves. I'm hoping the pre-reinstall clean up of the Registry might have cleaned out something that was hindering things?

I'll post here IF, and as soon as BD greys out again.

#105:

''.................. 4 days and counting, ..... NO vsserv.exe not responding (or greyed out icon), and everything is working as quickly as in my lasy post ohmy.gif)

Did the clean install sort things out??? Was it the ''left overs'' that I cleaned out, causing the problems???

Any thoughts Alex? ..... if there's anything you might want me to send, feel free to ask.... I'll keep my fingers crossed it stays working.''

Please i need help !!! Its been a week

It has now been a whole lot more, and i have had this issue for several months, like Sm00th-DS I have also followed the above quoted instructions http://forum.bitdefender.com/index.php?showtopic=14743, nothing, as I do NOT see the file. Unlike the poster I use BD2009.

If you have a valid BD license and your hardware platform meets the minimum system requirements, you can upgrade to the current BD 2011 product for FREE. That is the version that is receiving the fastest support.

You will find all the details in this topic.

Regards,

Hi mikey383,

We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.

In case you want to give a second chance to our 2011 version, please try to download the installation kit you need, from the following link:

http://download.bitdefender.com/windows/installer/en/

Note: Before downloading the above installation kit, please unplug the internet cable from your computer or disable the Wireless adapter, if you are using one and then enable it again.

Thank you for taking the time and please do not hesitate to contact us if you need further details from us.

Hello

This is an old topic.

Please upgrade for Free to Bitdefender 2013 and we will continue the discussion on this area:

http://forum.bitdefender.com/index.php?act...f=312&id=53

http://forum.bitdefender.com/index.php?showforum=293

Thank you. Have a great weekend!