[resolved] Settings Bu In Bd Is 2011 ?

trinaz
trinaz
edited November 2010 in Others

There are a number of recomendations to solve issues in BD 2011 that recomend the "repair" option from BD 2011 Program files. Screen one or two says "save your settings" first....have looked through help sections and searched 'settings' and/or 'settings backup' and can find nowhere that explains how to backup current BD 2011 settings prior to running "repair" ?


Where or what screen can I find the option to backup my settings before running BD "repair" ?


Thanks....Tim

Comments

  • Unknown
    Unknown
    edited December 2010

    Hi Tim,


    The feature you are referring to is no longer available since the 2010 version. However, as many of our users requested it, we have a tool that will export your settings so you can uninstall/reinstall then import them back.


    Check your email associated with your forum account for instructions and the tool you requested. Ticket ID: 201012011019688. If you have any further queries feel free to contact me at any time.


    Kind regards,

  • coolcool1227
    coolcool1227 ✭✭✭
    edited December 2010

    Hi Daniel


    By reading this post it seems that the tool is very beneficial, so I'm also interested in it and would be thankful if you send me too.


    Also I want to know can this tool also export settings of previous versions 2010,2009 and 2008 or there are separate tools for them? And if someone don't have the tool, what files should be copied before uninstall/reinstall/repair?


    A favorable consideration is solicited. :)

  • coolcool1227
    coolcool1227 ✭✭✭
    edited December 2010

    Can I copy the "settings folder" from the below path for doing so manually?


    C:\Program Files\BitDefender\BitDefender 2011\settings

  • Unknown
    Unknown

    Hi ONT,


    I will think about it before sending you the file :P Kidding, have sent you the tool via email at the address associated with your forum account.


    Ticket ID: 201012021025005.


    Regarding the same tool for previous BitDefender versions I'm afraid I don't have any available, at least not at this time.

  • coolcool1227
    coolcool1227 ✭✭✭
    edited December 2010

    @I will think about it before sending you the file Kidding


    <img class=" />


    @Ticket ID: 201012021025005.


    Received. Many thanks for your kind favor and hoping the same in future.


    I s######est that the tool should display "Finish" pop-up upon completion of export/import of BD settings.

  • tierix
    tierix

    Can I be sent the tool also please? Why don't you share a link here instead of sending the tool to one member at a time???

  • tierix
    tierix

    DannyDan, you closed my other thread because it was a duplicate, which is fine, but you could have answered me here!!!!!!!!!! I still have no answer on how to save settings!

  • Unknown
    Unknown
    edited December 2010

    Hi Tierix,


    Be kindly informed that the average response time on either forums or e-mail is 48 hours. I am trying my best to answer all of you in a decent time frame, however, sometimes my answer may come a little later. Please accept my apologies if this will ever be the case.


    I have created a ticket and sent you the tool via e-mail. If you have any further queries feel free to contact us at any time!


    Ticket ID: 201012031011226.


    Kind regards,

  • tierix
    tierix

    Received, thank you

  • tierix
    tierix

    Issue please: I saved my settings exactly as you mentioned before uninstalling BDTS2011. I reinstalled it but then couldn't import my settings! I didn't get any error message but it didn't do anything, even after a restart.


    I took a screenshot of the options I chose right before clicking on "run".


    Screenshot: http://screencast.com/t/7z7drpjm


    any ideas?


    thnx

  • coolcool1227
    coolcool1227 ✭✭✭

    Hi Daniel


    @Regarding the same tool for previous BitDefender versions I'm afraid I don't have any available, at least not at this time.


    If I copy the "Settings folder and files from Online Backup Folder" before repair/re-install of Bitdefender predecessor versions (2008, 2009 and 2010) and then paste them manually in their respective paths, will it work or there is some special procedure for doing so, till your esteemed labs developed the tool for them also?


    Will above said also work for Bidefender 2011 as you see Tierix has faced issue by restoring them from tool?

  • Unknown
    Unknown
    edited December 2010

    No ONT, it will not work. The previous versions of BitDefender (2009,2010) are not designed the same way as the 2011. Also they are not using the same XML files to save the settings. It may be possible to do it manually, however I do believe that it's time consuming and that it would be easier for you you to do the settings again after re-install.


    @Tierix: you are the first one that had issues with that tool. What exactly happened ? What was the error message you received when trying to restore the settings ?

  • Mordorf
    Mordorf

    Please can you send me the settings backup tool.


    Thanks


    :)

  • tierix
    tierix
    No ONT, it will not work. The previous versions of BitDefender (2009,2010) are not designed the same way as the 2011. Also they are not using the same XML files to save the settings. It may be possible to do it manually, however I do believe that it's time consuming and that it would be easier for you you to do the settings again after re-install.


    @Tierix: you are the first one that had issues with that tool. What exactly happened ? What was the error message you received when trying to restore the settings ?


    No error messages. It imported but when I went back to BD, it wasn't my settings, it was default settings
  • edisonp
    edisonp

    Can I also kindly ask to have a copy of the back-up tool?


    Can the back up tool be of use if I upgrade, for example, from BD2011 Internet Security to BD2011 Total Security? I am about to do upgrade some of my computers, that tool will be a great help if it will work with my scenario.


    Thanks!


    Edison

  • Unknown
    Unknown
    edited December 2010

    Hi,


    Mordorf: the requested tool sent in response to the email you sent to Us with ID: 201012131029038. Please check your email and let me know if you need any further clarification about the tool and how to use it.


    Mr.NoSide: email sent to the address associated with your Forum account. Check your Inbox and let me know if you need any further assistance. Your ticket ID is: 201012171029329.


    Tierix: Do you have all three files contained in the archive I've send you in the same location when executing the tool ? Considering the other issue you have with BitDefender (streaming using a PS3), I would recommend you to schedule and perform a remote session. Please send me via PM a phone number along with a convenient time when you can be reach.

  • Mordorf
    Mordorf
    Hi,


    Mordorf: the requested tool sent in response to the email you sent to Us with ID: 201012131029038. Please check your email and let me know if you need any further clarification about the tool and how to use it.


    Mr.NoSide: email sent to the address associated with your Forum account. Check your Inbox and let me know if you need any further assistance. Your ticket ID is: 201012171029329.


    Tierix: Do you have all three files contained in the archive I've send you in the same location when executing the tool ? Considering the other issue you have with BitDefender (streaming using a PS3), I would recommend you to schedule and perform a remote session. Please send me via PM a phone number along with a convenient time when you can be reach.


    Thanks but when I run this I get the below error message.


    FindFirstFile failed with error 3: The system cannot find the path specified.

  • tierix
    tierix
    Tierix: Do you have all three files contained in the archive I've send you in the same location when executing the tool ? Considering the other issue you have with BitDefender (streaming using a PS3), I would recommend you to schedule and perform a remote session. Please send me via PM a phone number along with a convenient time when you can be reach.


    ok thank you.

  • Mordorf
    Mordorf
    Thanks but when I run this I get the below error message.


    FindFirstFile failed with error 3: The system cannot find the path specified.


    Can someone please tell me how I can resolve the above problem?

  • saud
    saud

    Can I also get the settings backup tool too?

  • trunorthcc
    trunorthcc

    Can I be emailed the tool please? Thanks.

  • Unknown
    Unknown

    Hello,


    Mordorf: Do you have BitDefender installed ? What version ? The tool is only for the 2011 version. Please post a screenshot of the error you receive.


    Saud Iqbal: email sent. Ticket ID: 201101301025131.


    trunorthcc: email sent. Ticket ID: 201101301025502.


    Regards,

  • subrotobasu
    subrotobasu

    Hi. Can I also have this settings backup tool please?

  • Unknown
    Unknown

    Hello,


    Subrotobasu: I've created a ticket (ID: 201102121003521) and sent you, as requested, the tool in question.


    Regards,

  • subrotobasu
    subrotobasu

    Thanks. Appreciate it. :)

  • smarty3010
    smarty3010

    Can I be emailed the tool also please.... Thanks


    BDTS 2011 14.0.24.337


    Windows 7 Ultimate 32-bit

  • trinaz
    trinaz
    Can someone please tell me how I can resolve the above problem?


    Mordolf...did you ever get an answer...?...I have same issue and typically...it seems to be a lack of info on BD's part as to if there is a default folder path...and what it is.


    As with other issues...with trial and error I was able to get the settings to a folder and then re-import them...but now do not remember what I did ?


    Any response to you on this...and or do you know what the settings tool uses as default folder for the C:\Users\Tim\AppData\Roaming\BitDefender\Desktop\Profiles ?


    The tool will save settings...but I get multiple upon multiple AppData folders each time I run the tool ?


    Thanks...

  • tierix
    tierix

    they clearly shouldn't distribute a software that clearly does NOT work!

  • Unknown
    Unknown
    edited February 2011

    Hello everyone,


    smarty3010: ticket ID: 201102201004886. Please check your email associated with the forum account.


    Timin: Mordolf still needs to answer my latest reply :)


    - not sure I understand your query: what you mean by 'I get multiple upon multiple AppData folders each time I run the tool' ? Can you please provide me with more details, eventually a screenshot ?


    Regards,

  • ron2210
    ron2210

    Could you please email the Settings Backup Tool to me.


    I am using Bitdefender Internet Security 2011 on Windows 7 x64 Prof

  • Rampant
    Rampant ✭✭

    Would like to receive too the tool of reserve copying of adjustments - BDIS 2011 and BDAV 2011. Thanks.

  • Mihaela M.
    Mihaela M.

    Hi ron2210 and Rampant,


    I sent you via e-mail the instructions you requested.


    Thank you!

  • rbohl@rbohl.org
    rbohl@rbohl.org

    Hello,


    I need the settings backup tool as well.


    Thanks

  • Unknown
    Unknown
    edited May 2011

    Hello,


    Rbohl: I have created a ticket on your behalf with ID: 201105181008762 and sent you the requested tool along with instructions on how to use it. If you have any further queries feel free to create a new topic, explain the situation and you'll have my answer in the shortest time possible.


    Case resolved, topic closed.


    Best regards,

This discussion has been closed.

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