Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Services Stop Responding And Block All In And Out Connections?!

Options
Kierenblade
Kierenblade
edited January 2011 in Antivirus

Hi there,


I have Windows 7 64-bit. And every day I need to restart my PC because the BitDefender Services stop responding, and I can't use the internet when they are not responding because BitDefender blocks all connections when the services are not responding. This is very irritating when I am downloading a game, because, I leave my PC throughout the night to download the game, and when the services stop responding, my download stops, and then I can't get through the firewall. <img class=" /> Is there a way that I can stop BitDefender from blocking my connections when the services stop responding?


BitDefender is a GREAT antivirus!!! I will never use any other Antivirus software other than BitDefender. But this is the only thing about Bitdefender that I REALY don't like!!


And I understand that this a security feature of BitDefender.


Any help would be appreciated...


Thanks in advance..


Kierenblade

Comments

  • orion_jb2001
    orion_jb2001 ✭✭✭
    Options

    I too am experiencing this problem. Running windows 7, 64 bit and absolutely no other malware or anti virus program other the BD 2011. I have sat patiently and watched all the complaints come in, but YOU REALLY DO HAVE SOME ISSUES WITH 2011. I have been doing a system scan today and as soon as you go to do something involving the internet, the sevices stop responding, the scan freezes, you can not connect to the internet and you have to reboot the computer and go back to square one with your scan.


    Come on guys, pull this very defective version and fix it!!!!!


    Jeff


    Hi there,


    I have Windows 7 64-bit. And every day I need to restart my PC because the BitDefender Services stop responding, and I can't use the internet when they are not responding because BitDefender blocks all connections when the services are not responding. This is very irritating when I am downloading a game, because, I leave my PC throughout the night to download the game, and when the services stop responding, my download stops, and then I can't get through the firewall. <img class=" /> Is there a way that I can stop BitDefender from blocking my connections when the services stop responding?


    BitDefender is a GREAT antivirus!!! I will never use any other Antivirus software other than BitDefender. But this is the only thing about Bitdefender that I REALY don't like!!


    And I understand that this a security feature of BitDefender.


    Any help would be appreciated...


    Thanks in advance..


    Kierenblade

  • Kierenblade
    Kierenblade
    edited January 2011
    Options
    I too am experiencing this problem. Running windows 7, 64 bit and absolutely no other malware or anti virus program other the BD 2011. I have sat patiently and watched all the complaints come in, but YOU REALLY DO HAVE SOME ISSUES WITH 2011. I have been doing a system scan today and as soon as you go to do something involving the internet, the sevices stop responding, the scan freezes, you can not connect to the internet and you have to reboot the computer and go back to square one with your scan.


    Come on guys, pull this very defective version and fix it!!!!!


    Jeff


    Yes there is alot of things that need to be fixed in BD 2011.... for instance, it tell you that a program is allowed to connect to the internet (which really irritating), and it asks you everytime if you want to add this game to the whitelist for the Game Mode setting even if it has already added the game. So everytime I close the game, up pops BD asking me if I want to add this application to the whitelist EVERYTIME!!!


    I'm going back to 2010, it was less buggy and less ANNOYING!! <img class=" />


    EDIT: BD 2010 also didn't have so many "BitDefender services not responding". If BD let my connections through when the services weren't responding, it wouldn't bother me so much.

  • Mihaela M.
    Mihaela M.
    Options

    Hi all,


    Kierenblade: We apologize for any negative experience you have encountered with our 2011 version. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services. Should you need any further assistantce please contact us.


    orion_jb2001: In order to start troubleshooting the issue you contacted us, I created for you the Ticket ID: 201102091036669. Please check your email associated with your Forum account and send me the requested information.


    Thank you all!

All Time Leaders

Categories

Defenders of the month