Upgrade To 2011

valkenp
valkenp
in Bitdefender 2009 products

Hi, I would like to upgrade from 2009 to 2011 version and follow the link given above for free upgrade.However it brings me at the end to the payable purchase of the new version. Where do i find the free upgrade? Thanks

Comments

  • George R.
    George R.
    edited February 2011

    Hello valkenp,


    In order to upgrade, please follow the steps below:


    1. Use our uninstall tool in order to uninstall/delete any previous BitDefender related files:


    http://www.bitdefender.com/uninstall


    Access the link and when the window with the BitDefender file appears, please choose the "Save.." option. Save the tool on the PC, run it and restart the computer when prompted.


    2. The BitDefender Internet Security 2011 installation kit can be downloaded from:


    http://download.bitdefender.com/windows/in...r_isecurity.exe


    Please let me know if you need any further information.

  • valkenp
    valkenp

    Hi,


    I have uninstalled v2009 and installed v2011 but I get the message that the installation failed "error -1002". What can I do? in particular that I do not dare to connect to the internet with my computer again as I have no protection at all at the moment.

  • Mihaela M.
    Mihaela M.
    edited February 2011

    Hi valkenp,


    Sorry for my delay. In case you did not manage to install our 2011 version, please access this LINK, follow the steps you see and send me a PM with the logs. I will reply to you as soon as I receive them.


    Thank you!

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