Bitdefender Pchooklaunch64.exe Error

Please follow the procedure below to send the generated log files to DanyDan of BD tech support for further investigation:

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,

Never mind. Maybe I should pay more attention, just noticed direction#8.

Thanks.

Thanks for the reply Gary. I followed your directions and managed to save the log files, but I am not able to upload them on a PM to DanyDan. I get the following message when trying to upload the attachement:

Error Upload failed. You are not permitted to upload this type of file.

Is there another way to get this to him?

Monica

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There ya go. Give Daniel some time to see your PM and investigate the logs.

Regards,

So is there any answer to what is causing pchook to fail? I have been having this issue along with others and as yet

no great luck...The BD failed to gray this morning and it took a hard power down to get out of Windows and then after

boot up and a 10 minute run (or so) pchooklaunch32.exe fails yet again with an exception error...

Hello,

I encountered this annoying issue a couple of weeks ago (BD Total Security 2011) and it keeps popping up ever since. I followed the instructions emphasised in other threads, thus sending an email to Danny last week, to which I haven't got a reply so far.

Please help.

Thank you.

This issue has been fixed in the latest build as explained in this pinned topic by DanyDan just a little earlier today.

Please perform a manual update of BDTS, reboot your PC and verify that the problem has been resolved.

Regards,

Thanks, my current version is 330. How can I manually update BDTS to 337, as I couldn't figure it yet?...

Right-click on the BD icon in the System tray to open the context menu, then click on Update Now.

You can run a manual update at any time. It will check for both virus definition and BD program updates.

Regards,

I've already done that, but it appears that, apart from downloading and installing the virus definitions, it didn't find any program updates, therefore continuing to being stuck on the 14.0.24.330 version.

Anyway, can we switch to Romanian language? )

Hi, I updated Bitdefender and restarted my PC a few times and pchooklaunch32 started up but then it crashed again after an hour or so. Is there potential for vulnerability in my system if I just continue without pchooklaunch32? Having to restart every time is driving me crazy. Also, how can I get that build you specified in the previous post?

This fix was released in build 14.0.24.337. Your BD installation should update automatically, but to do it manually, right-click on the BD icon in the Windows System Tray and then select "Update Now."

Happy New Year,

I have the latest version yet I do get that pchooklaunch32 crash quite often. I often just restart it manually from Program Files. I would like to know what it is used for and how essential it is to my PC's security?

It is essential. It's function is described by DanyDan of BD tech support in this post.

Something else on your PC may be conflicting with BD causing pchooklaunch to terminate. To have BD tech support investigate further, follow the steps in this procedure:

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,

The file pchooklaunch32 is taking care of the analysis of the applications running on your PC in terms of blocking / allowing the applications to run. The module using this file is the Parental Control one so if you do not have kids around the house to use the same PC as you do, you can rename the file from pchooklaunch32.exe into pchooklaunch32.bak

Still it is curious that you updated and still encounter this issue. I had no complains about it since the update was released. Can you please doublecheck for updates and see if any product updates available ?

Ok I renamed the file with a bak extension especially since I do not need parental control. And yes I did doublecheck and I had the latest updates when I kept getting that crash. The application doesn't launch now and so I guess there will not be any crashes.

In previous message you addressed the new build Version: 14.0.26.337 and I try to find the link to download it but I didn't sucssed, so would please let me know how to download this new release.

Regards,

On your PC, RIGHT-click on the red BD icon in the Windows System Tray. In the context menu, select Update Now. Follow the on-screen instructions and reboot if requested.

To verify the version, again RIGHT-click on the red BD icon in the Windows System Tray. In the context menu, select About to display the current build version.

Regards,

I updated BD but the Version is still the same 14.0.24.337.

Regards,

On your PC, RIGHT-click on the red BD icon in the Windows System Tray. In the context menu, select Update Now. Follow the on-screen instructions and reboot if requested.

To verify the version, again RIGHT-click on the red BD icon in the Windows System Tray. In the context menu, select About to display the current build version.

Regards,

Hi and thank you for the warm wishes. Can you please provide me with a screenshot when trying to update BitDefender ? What is the error message you get when trying to update to the latest build ?

I got no error when trying to update. It updates normally, but most probably only virus definitions, not program's builds. That's why I am stuck on the 330 version.

Unfortunately I was wrong. Inspite of renaming the pchooklaunch32.exe to pchooklaunch32.bak, the pchooklaunch32 was somehow recreated and did launch when I rebooted my PC and it then proceeded to crash. Add to this I am also getting the gray Bitdefender symbol in the System tray. So many problems at the same time.

The next time you experience either problem, please follow the procedure in this post above to submit the log files to BD tech aupport.

Regards,

Danny,

I have already sent you the requested update_components.xml, by replying to the email you sent on 26.12.2010.

Please find attached the screen shot in question.

Alex

As many others i have quite a few problems with BDIS 2011.

I have just tried to send a PM to DanyDan but his inbox is full so thats a no go for now.

Have followed the steps i have see in other post, and every thing is good to go.

I have a couple of errors i can't resolve on my own or through the forum.

1: The bitdefender taskbar icon goes gray and i have to reboot as bitdefender do not respond.

2: Pchooklaunch64.exe stops working/running and i have to click the ok-button

3: Firewall and / or antivirus stops working and i can't connect to the internet, online games stop working but programs as xfire, messenger, skype and my radio gadget still works. So it seems that my internet is not totally blocked.

4: IE is very slow loading first page and the next tabs i open

5: MS Office 2007 is very slow opening up and takes long before i can start useing it.

All problems happens alot, pchooklaunch64.exe more then the icon grays out (thinks it's fixed via the new update). Pchooklaunch, sometimes happens up to 6 times a day.

I run win 7 ultimate x64/64bit

Problem #3 allso happens on my girlfriends laptop and its running win7 64bit home ed.

Both of us have BDIS 2011 running

Hi Alex,

Please open BitDefender and go to the Update tab. There switch to the Settings submenu and set the alternative update location to:

http://upgrade2.bitdefender.com

For the Advanced Settings uncheck the third then the second box (Incarca fisiere Bitdefender de pe acest PC si Activeaza partajarea actualizarilor (P2P))

Click on Apply / Salveaza then try to perform a BitDefender update. Please tell me if you receive any error when trying to update (a screenshot would be best).

Hi Danny,

I haven't got any error message upon updating, but I still receive this annoying pop up pchooklaunch64.exe screen...When I click the "about/despre" option in order to know about the product's version, I still see "Versiune 14.0.24.330".

Hi Alex,

Adrian, a colleague of mine, sent you an email and explained the situation on January 31st. The fix will be released on all languages, including Romanian around 15th of February. When you try to update you get the message 'No updates available' ?

I received the email.

Anyway, I opted for reinstalling the Romanian 64 bit version and so far I haven't got the error message. I shall wait for the next major update and if this error shall pop up again, I shall then switch to the English version, which apparently fixed the subject issue.

Best regards.

Alex

I too am experiencing the same problem over the last few days. I have performed the manual update and running the latest version (I think) 337.

I get a random exception error which I close but doesnt appear to stop any services or anything.

Help!

Hi

I have read numerous threads in relation to this error and have followed the instructions and fully updated version manually.

Despite this I still get the error randomly

Any one any ideas? If I uninstall and re-install will it clear the error?

Thanks

GT