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Won't Update To New Build

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Maisie
Maisie
in Update

I installed BD Antivirus Pro 2011 5 days ago and have been having the problem with the icon greying out and losing service and internet interconnectivity. The build I have installed is 14.0.24.330. Despite updating until I'm blue in the face I can't upgrade to 14.0.28.351 which I understand fixes the issue.


I've run repair and restore to build 14.0.23 then run a manual upgrade but it still only updates as far as 14.0.24.330. It may be a coincidence but the services stopped responding during the update itself.


Any advice before I junk the whole thing?


Maisie

Comments

  • nikki605
    nikki605
    Options

    Are you using an English version of BDAV? What country are you located in?


    Awaiting your reply,

  • Maisie
    Maisie
    Options
    Are you using an English version of BDAV? What country are you located in?


    Awaiting your reply,


    Hi


    I'm in the UK and using an English version of BD installed from a disc.


    Maisie

  • Maisie
    Maisie
    Options

    If I uninstall BD and reinstall from the internet in the hopes I'll get the latest version, can I reuse the licence key from my disc?


    Thanks

  • nikki605
    nikki605
    Options

    Yes, you can use the same license key if you re-download BD.


    Regards,

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