Unable To Update And Other Issue
Hi Support Team
Im using Windows 7 x64
4GB ram
i5
500 GB HDD
1st problem : about 15 minutes after start the computer ... there is a windows pop up pchooklaugh64.exe stopped working
well ... this pop up shows up and kick me out to the desktop ... sometime hang my game
2nd problem : can not update Bitdifender 2011 ... the update shows very slow and error (-1011) pop up after a long waiting for update
i upload the file you need on Mediafire.com : http://www.mediafire.com/?9vzo5yy8q6t8ew4
the picture is uploaded to the attachment in this post
if you need any more information ... please reply as soon as possiblem
Thank you very Much 
Domino J
-= Bitdefender's Fan =-
Comments
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an other thing i want to ask as well
when i agree to let Bitdefender support team view my personal infomation .,... what kind of personal infomation are we talking about?0 -
Hi Domino,
I am currently analyzing the logs you uploaded and you'll have an answer by tomorrow. Regarding the private info you are concerned about I can assure you that the only information we collect with the Support Tool are computer related information such as: PC details (RAM, Processor, videocard, network card etc); Operating System and Service Packs installed; Installed programs and drivers etc.
NO PRIVATE INFORMATION SUCH AS FINANCIAL/PAYMENT DETAILS WILL BE COLLECTED FROM YOUR PC !
Kind regards,0 -
Thank you so much DanyDan
the infomation about OS ? CD key of windows ?0 -
No Domino, the Windows CD Key is considered as Private Information and should NOT be shared with anyone. Information about OS means that the tool we use to investigate will gather information about your Operating System (Windows version, files, drivers, Installed Software).
I'll come back with the test results in few hours.
Regards,0 -
Dear Danny
i have been waiting for 4 days
do you have any result ?0 -
Hello,
I have replied via email in response to your ticket open with us (ID: 201102181005384).
Best regards,0
