[escalated]Game Mode Wont Turn On

I have the same problem with Minecraft i.e. "could not create Java virtual machine". I had Game mode set to automatic and had added Minecraft to the allowed list. Worked fine until a day ago. Interestingly Bitdefender has updated (yesterday or the day before - can't remember which) and required a reboot, after which Minecraft stopped working.

I have tried forcing Game mode to permanently on, turning off anti-virus, anti-spam, and firewall, and turning off all of them with Game mode forced to on. Still fails.

Just to prove it is BitDefender, I uninstalled BitDefender completely and the game runs without a problem. Re-install and it fails.

I do find the lastest version of BitDefender (2011) rather flaky in a number of respects.

FWIW I am running BitDefender Total Security 2011, Windows 7 Home Professional 64bit. I have plenty of memory and disk free.

Could someone please tell me how to tweak the settings, or release a patch, or give me an awfully good reason why I should put up with this rather than put BitDefender in the bin and find an alternative product.

Thanks

Here is the scren shot.

It won't let me PM you the log file as it says I'm not allowed to upload the zip file iiself. There's a bunch of files in the zip - exactly which ones do you need?

Forum rules do not allow certain file types to be directly uploaded or sent by PM. Instead, follow these steps:

1. Upload the created file HERE. The SendSpace website will then display a 'Download Link' for the file.

2. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

Regards,

I wish it was fixed for me - but it isn't. Tried the repair,reboot, update (and again reboot), set gomme mode to enabled, NAH! Failed, samer Java machine error.

Gotta say, Bitdefender 2011 is way more flaky that 2010 - this isn't the only problem I'vr had. Once the subscription runs out on all my PCs, it's going in the bin.

PROBLEM FIXED !

I dont know what happened, but i was on my way to uninstall and decided to repair. I pressed repair program and restarted and everything was malfunctioning in the program. Then i updated BitDefender and Voila ! Everything worked.

Thanks ,

Did the repair option, led to me rebooting my computer twice, game (Pandora Saga) still will not start, even when I put game mode ON.

Bitdefender has been great for me for years now so I'll patiently await a patch or fix of some sort.

12

I'm having the same issue, currently. Will now try the "repair" trick.

12

Interesting.

Accrding to the Java (Sun) website I have the latest version (6 24). Nonetheless I downloaded the software at the link you sent, and now it works. Most bizarre. Let's see if it continues after a reboot or another day. In the meantime I'll send you the information requested. Thanks for your help - look forward to the permanent fix.

I have the same problem, I tried the repair option via control panel, and now BitDefender will not work at all, and i keep getting reboot popups now and then, and it keeps complaining about no internet access when i clearly have internet access to be able to post this message. BD says i have 6 issues and i can not resolve any of them, the only thing t hat works is the update function, as soon as i try to open BD or do anything else the program crashes.

I'm almost embarrased to say I solved my issue... turns out I had Jave 32bit installed on my 64bit computer.... uninstalled 32bit and installed 64bit with DanyDan's link and now minecraft works perfectly.

How does one check which version is installed?

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I seem to have FINALLY found a solution. You need to add 3 files to the bitdefender exclusion list (under advanced settings in the virusscan module). Before I only added 2 of them, and this did not work. The files you need to add are "iw4mp.exe", "iw4mp.dat" and "steam_api.dll" (see the picture below for details)

You may need to select to view all files when searching for the exclusion you want, because by default Bitdefender only shows the .exe files...

It needs to look like this, but with your own game path instead of the one from the example of course:

This made Modern Warfare 2 run once again...

I hope I was of some help

Kind Regards

BlueBull

I'm having this problem also for Pandora Saga.

I have tried everything, and the game works perfectly fine when Bitdefender 2011 Internet Security is uninstalled.

I'ved tried adding it to the antivirus exclusion list, firewall, turned game mode on, turned off all aspects of the antivirus, etc.

I've gotten this game to work earlier in the year back when I had the same problem. Now that I have come back to it, its having the same problems again.

I suspect you're going to have to find out which files bitdefender blocks (see my post above for an example for Modern Warfare 2, these settings solved my problems). And then add these files to EVERY exclusion list in Bitdefender (meaning also the one located under advanced settings in the virusscan console, again see post above for details where this is located).

Files that are blocked alot (usually dynamic files, which change during gameplay) are .dat files, .exe files, some .dll files etcetera.

Sorry I can't help you any more but I don't know which files they are...

Bitdefender support would do well to follow up closely on this, because I think it affects ALOT more users then us few...

regards

BlueBull

Thanks for your help, but I've tried this method, placing my files in the exclusion list in both the Antivirus tab and the Advanced Settings exclusion list. I've also added the program to the firewall exception list, and still it doesn't work.

What frustrates me is that I remember having this problem earlier in the year with the same game, and somehow BitDefender allowed it through. Yet now, it just won't let me start the game.

Hello,

I am unable to test all the games you mention without your help so please bear with me. I will need the following information:

- full game name and version (including the installation language);

- if any updates were made for the game (i.e. patches);

- BitDefender product and the product language;

- Operating System and PC architecture (32-bits ; 64-bits);

- your Internet connection type (i.e. you use a proxy or VPN to connect or regular connection);

- a screenshot of the error message (if applicable);

- the steps you take until the issue occurs;

- do you get any pop-up window from Real Time Protection module related to the game being blocked by BitDefender;

- does the issue occurs with AVC and IDS disabled;

- does the issue occurs even with the EXE files added as exception into AVC / IDS module under Antivirus >> Advanced Settings;

- are you available for a remote session;

I am truly sorry that I have to ask all these info from you and consume your free time however I do not have all the games installed nor purchased so, for some games, it may take a while until we find a way to troubleshoot.

When you have the info above, please send me a PM (Private Message) with the topic link and the requested info.

Thank you for your help and patience! Please note that some of the Game Mode issues were resolved and a fix was released for them so before posting please make sure you have BitDefender updated with the latest fixes by right click on its icon in the system tray and select 'Update Now' then restart the PC when the process is complete.

Looking forward to your answer!

- My game is Pandora Saga. It's a free to play MMORPG which can be downloaded. Since it's an MMORPG, the patches are automatically updated and so I always have the latest version.

- The version I play is available from Atlus Online at this url: Here

- I use Bitdefender Internet Security 2011

- Windows 7 32bit

- I'm unsure of my internet connection, but I can certainly say it's not proxy. I think it's a regular connection (connected to phone line etc)

- There are no error messages, simply the closure of the launcher and the lack of a the starting up of the game. The game starts up with no problems without Bitdefender.

- I haven't gotten any popups about the game being blocked, and even with the game and all of its files on the exceptions lists in the antivirus, firewall, etc, and even when the antivirus is turned off by disabling its protection in the preferences option, the game will not work unless Bitdefender is uninstalled or its process is not running.

- Since school has started again for me, I don't think I'll be available for a remote session, although I'm not in a rush to get this fixed.

Thanks

PS: I have read that one solution exists, for a player using Bitdefender Total Security, although it did not work for me.

Any progress?

I'm sure there is another way to check, but if you go to the uninstall programs option in the control panel and locate Java, it will list as Java 6 update 24 (64) if you have the 64 bit version installed. It will not have the (64) if you have the normal 32 bit version installed. After I installed Java 64 bit, I then needed to add Java as an unblocked program in Bitdefender. Now minecraft works beutifully.

Hi DanyDan,

My bad, I looked and I have no exclusion in bitdefender for Java, or for anything else. I found what I actually did was in Windows Firewall, there is an exclusion tab that has Java listed.

I too experienced the "Java could not create the virtual machine" when trying to launch Minecraft.

I used to be able to play it, but recently had to reinstall my computer because of a virus/trojan that BitDefender Internet Security 2011 was unable to detect until I ran a deep online scan using the symantec online scanner. Made me question the Bitdefender full/deep scan, but that's for another topic.

After reinstalling Windows 7 64bit Enterprise and installing Java using the link on java.com I started getting the "Java could not create the virtual machine" error.

I tried several different things. If I uninstalled Bitdefender it would work. However turning on game mode, turning off firewall and antivirus real time scanning, adding both java and minecraft to the advanced exception list... nothing of that worked. However since the game had worked with the same version of Bitdefender before I reinstalled the computer I suspected the error was not on BitDefenders end...

Uninstalling Java and reinstalling Java using several different links I found on forums for both 32bit and supposedly 64bit did not work either. However the link to 64-bit Java earlier in this post solved the issue for me.

Now I have no exceptions for any files, game mode does not need to be on and still everything works. Thank you DanyDan!

Now if you guys could only make it easier to get access to and download your own client... ;p

So now a couple of months later, the same error has returned Modern Warfare 2 does not work once again... You seem to have released an update that once again blocks something essential for this game....

Minecraft and all other games does not work for me. It will just Minecraft before, but since I repaired it everything else failed.

I turn on Game Mode, add the games to exclusion, and thats about it nothing worked.