Sprint Connection Manager & Air Card

I'm a reseller and have not had any luck with bitdefender support "hate to say it but I'm 4 cases back with no fix or help"

I can't get any computer to connect to the internet with a sprint broadband card using Sprints connection manager.

This is what I have done...

ANY OS, multiple platforms "I'm a computer store so I have many to choose from"

ANY OS XP, Vista 32 & 64, Win 7 32 & 64

Uninstalled in safe and normal mode.

Reloaded Sprint connection manager before and after clean install of BD 2011 total security.

Performed on bran new PC's

I have disabled firewall as well as real time scanning.

I have white listed ALL sprint processes with BD.

I set firewall to VPN and then set to full allow per support "I was told allow all on a broadband card was ok..... Seriously?"

If I uninstall BD internet works fine.

I am getting a connection with sprint, IP, subnet, DNS, ect... While BD is installed, it connects fine in both states BD on and off.

********* The only thing that will work ***********

Install 2010 BD total security. NOT 2011.

I have 4 cases with BD support, talked to the same guy over and over with a promise to help me. No emails back even after I sent all required files, screen shots and everything shy of a DNA sample.

Has anyone else had this issue as I have many clients that upgraded to 2011 and not can't use sprint connection manager.

I hate to say it but Usher promises tier 2 support that never happens....