Disconection Every 5-6 Min.

john.shephard26
john.shephard26
in Slowdown

Hi I have this internet disconnections for the last two weeks now and today I've gone nuts.My browsing is very slow specially if my bittorrent works and I'm speaking of 7-10 min opening a page.After I finished updating BD 2011 I did a scan and it detected infection that it was erased but nothing changed.After 30-40 min. on line I started detecting the same problems as before so...can you help?

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  • Mihaela M.
    Mihaela M.

    Hi john.shephard26,


    Set BitDefender on the 'Default' protection level: open BitDefender, go to 'Antivirus' -> 'Shield' and drag the slider for the Protection Level to the 'Default' position and check the performance. In case it is still slow, I need to know if your PC meets the system requirements of our 2011 version. In order to provide me with this info, right click on MyComputer, choose properties and then the General tab.


    Have a good day!

  • john.shephard26
    john.shephard26

    My computer is new so I don't think its that.Yesterday I checked for shield and it was on default setting but today I checked my shield again and nothing was selected! what happened? I've selected default now but I wanna know what that means security-vise I've been on line like that couple of hours, with no shield and my line is worst than ever <img class=" />

  • Unknown
    Unknown
    edited May 2011

    Hi John,


    To speed things up, would you agree with a remote session to troubleshoot the issue you encounter together ? Please let me know via PM and I'll send you the details as soon as I will have your decision.


    Regards,

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