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Antispam Toolbar In Windows Mail

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jimbo76-2011
jimbo76-2011
in Antispam

Can some help me with a problem with Bitdefender Total Security 2011, the antispam rarely works within windows mail


Is there anything I can do to make sure it installs properly?


thanks in advance

Comments

  • jimbo76-2011
    jimbo76-2011
    Options
    Can some help me with a problem with Bitdefender Total Security 2011, the antispam rarely works within windows mail


    Is there anything I can do to make sure it installs properly?


    thanks in advance


    sorry forgot to put the antispam toolbar does not pop up within windows mail?


    it has worked before but on a fresh install it will not work

  • Mihaela M.
    Mihaela M.
    Options

    Hi jim76,


    Sorry for the delay. For the issue you have I recommend you to follow the steps from the article below:


    http://www.bitdefender.com/site/KnowledgeBase/article/793/


    Thank you!

  • jimbo76-2011
    jimbo76-2011
    Options

    I had already tried those options before you got in contact as it took some time for a reply?


    I believe the issue is down to me having outlook and windows mail, I tried removing outlook as was not using this.


    Seems like I will have to resinstall Bitdefender as see if that helps ... too many things do not work on Bitdefender these days!


    should not have to reinstall a product unless it majorly becomes corrupt

  • Mihaela M.
    Mihaela M.
    edited May 2011
    Options

    Hi jim76,


    In case you did not reinstall your BitDefender, I recommend you to create a new Windows account (whose name contains only normal letters without any special characters) with administrative rights and check if the Antispam toolbar is integrates in the e-mail client.


    [How to create and configure user accounts]


    For Windows XP follow the steps from the KB article:


    http://support.microsoft.com/kb/279783


    For Windows Vista follow the steps from the KB article:


    http://windows.microsoft.com/en-US/windows...-a-user-account


    For Windows 7 follow the steps from the KB article:


    http://windows.microsoft.com/en-US/windows...-a-user-account


    Please let us know if the toolbar is now present in the email client when you log in with the newly created Windows user.


    Thank you!

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