[resolved]Bitdefender Can't Remove Usb Virus !

kosay85
kosay85
in Antivirus

Hi


when I put USB and scaned it BD detect virus and show report (2 virus deleted) but when I open USB the virus still in USB !!!!


I note this case with many virus (BD detect virus and shown deleted virus but they still in USB)


note when I do deep system scan no virus detected and also DrWeb cure IT didn't detect any virus in PC , onely virus in my friend's USB


so what is the wrong ???


I compressed 2 virus with Password ;)

Comments

  • alexcrist
    alexcrist ✭

    Hello kosay85,


    Please upload the archived samples on a file sharing server of your choice (such as www.sendspace.com) and send me an email (using this form ) with the download link.


    Thank you.


    Cris.

  • kosay85
    kosay85

    I note there is not a spesefic virus BD can't delete it , I well send a sampel as soon as possaibl to you

  • kosay85
    kosay85
    edited April 2011

    I can't send a virus (PM disable)


    this message shown when I try send PM to Cris


    This message can not be sent because the recipient has their personal messenger disabled or they are in a member group not allowed to use the personal messenger.


    This personal message has not been sent


    BD detected it in USB and show it has been deleted in solved issuse but when I open usb it still in USB


    I update my BD and do deep system scan but no infections in my PC !!!

  • nikki605
    nikki605 ✭

    @kosay85 - That is correct, you cannot send this type of file attached to a PM. Please re-read Cris's post (post #2) above, where he gives you instructions how to upload the archive file containing the file in question and notify him with the download link.


    Regards,

  • salmanahmed1990
    salmanahmed1990

    I have also similar problem , when i insert usb it shows resolved items :2,but when i insert it again(the same usb) after 5 minute,it shows same resolved items :2,again and again it happens...plz help :(


    PC config:


    hp laptop pavilion dv5


    vista home premium 32bit


    c2d 2.0


    3gb ram

  • Mihaela M.
    Mihaela M.
    edited April 2011

    Hi salmanahmed90,


    Could you upload on www.sendspace.com or on any other such website, an archive with the sample ? You can send me a PM with the link you receive after you put the file on their server.


    Thank you!

  • kosay85
    kosay85

    I am so sorry for late in replay


    the problem with any kind of virus not special type , other users came to me (in Syria) told me the same problem


    I try mebzat virus, autoit worm , and sality but the same problem


    I search a folder contain 50 virus and BD detect them and show 50 solved issue but files still in USB !!!!


    I wish you solve problem as soon as possable

  • Cristi Raducu
    Cristi Raducu

    The situation where infected files are reported as removed but they still show up on your USB has been acknowledged by our team and we are currently working on a fix which will be released in one of our future updates.


    As a workaround you can manually go to the infected files location and delete it.


    Please note that you need to temporarily disable the real time protection in BitDefender during this process.

  • coolcool1227
    coolcool1227 ✭✭✭
    edited May 2011

    I am also facing the said issue i.e.


    Bitdefender's Device Detection Scan shows that the infection has been removed, but the exactly the same infected file having same location is present and detected (action taken whatever selected) by Real Time Protection Module upon accessing it. I have verified this issue with different types of infection found on USB Flash memories, but not sured for "Mapped Network Device" option in the above said scan type.


    And now I'm waiting for a fix by your esteeemed labs.

  • kosay85
    kosay85

    I wish BD support team solve this issue

  • coolcool1227
    coolcool1227 ✭✭✭
    I wish BD support team solve this issue


    But how long?

  • Cristi Raducu
    Cristi Raducu

    Problem has been solved via a recent update.

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