[resolved]Dragon Age: Origins Crashes After Renewing License.

Hello,

Since you do not wish to disable AVC and IDS then the only solution to be able to access the game is to add its executable file as an exception into BitDefender Antivirus >>> Advanced Settings >>> Exceptions.

Please let me know if the steps above fix the issue you encounter.

Regards,

I've disabled both the AVC and IDS and the game still crashes. I've also tried adding the game to the Exclusions section and the game still crashes.

I finally decided to try disabling Bitdefender altogether by Disabling the Shield's Realtime protection and would re-enable it later but when I click the checkbox and select any time including 'permanently' the checkbox stays checked. What's going on?

Follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and the link to this topic.

Looking forward to your answer!

I found The solution and can play DAO with AVS and IDS enabled too.

In the Custom level settings, Uncheck 'Scan accessed files' and the game runs fine. The only DAO file I have in the Exclusions section is the daupdatersvc.service.exe file. Excluding it stops the DAO login prompt from appearing everytime, whether I'm logged in or not. To stay logged in I have the service itself set to 'Automatic...delayed startup'.

I have to re-uncheck the 'Scan accessed files' checkbox everytime after rebooting my computer though. That seems to be the only setting Bitdefender won't save. I also have to login to the game again but only once until I reboot the computer again or a DAO server, internet issue.

Thanks for trying to help.

Hello,

I have not received any logs from you, as requested in my previous post. I have created a ticket on your behalf and sent you instructions via email on how to further investigate this matter.

Ticket ID: 201106061011742.

Looking forward to your answer!

Regards,

Well I thought I had found the solution to my problem but I haven't. So, I've been troubleshooting further.

As for my issue with Bitdefender, I did a repair on it and it seems to be working find now. The AV settings are kept now after rebooting.

I'm about to uninstall Bitdefender completely to verify that it is/isn't causing DAO to stop working. To go into further detail about the issue, the event viewer shows a C000005 error for the game's exe.

For DAO, I've set the exe properties to run in compatibility mode for XP SP2 and run as Administrator. Using a shortcut to it, I run it as Administrator via context menu. For what it's worth, I also checked the hard drive for errors (found none) and defragged it since it was 17% fragmented and DAO still stopped working.

I'll go ahead and run the support tool, even though I'm about to temporarilty uninstall it.

Also, I don't recall getting the email.

I tried running the Support Tool. After entering the info, I let it run for 20 minutes and there was no progress via the progress bar, after which I cancelled it.