[resolved]Bitdefender Av Is Preventing Malwarebyte's From Updating.
All of a sudden BitDefender has been preventing Malwarebyte's manually updating. Malwarebyte's support gave me the following advice, but I still can not get it to update properly. I know BitDefender is causing this issue because if I disable it, I can update MBAM with no problems. Anyone know any other solution?
Setting Exclusions for Malwarebytes' Anti-Malware in BitDefender 2011 Products:
Open BitDefender
Click Options and select Expert View
Click on Antivirus on the left, then click on the Exclusions
Click the checkbox next to Exclusions are disabled so that it says Exclusions are enabled
Click the + on the upper right to add a new exclusion
Ensure Exclude by file/folder path is set, then click Next
Click Browse
Click the + next to My Computer or Computer
Click the + next to C:
Click the + next to Program Files Note: In 64 bit Windows versions this will be C:\Program Files (x86)
Click once on Malwarebytes' Anti-Malware and click on OK
Repeat steps 5-9 and then click the + next to Windows
Click the + next to System32
Click the + next to drivers
Click once on mbam.sys and click on OK
Do the same for the following file:
C:\Windows\System32\Drivers\mbamswissarmy.sys Note: In 64 bit Windows versions this will be C:\Windows\SysWOW64\Drivers\mbamswissarmy.sys
click Next
click Finish
click Apply
In the Antivirus tab click on the Whitelist button on the bottom and add the following URL:
data-cdn.mbamupdates.com
Click on Apply and then close the BitDefender window
Setting Exclusions for BitDefender 2011 Products in Malwarebytes' Anti-Malware:
Open Malwarebytes' Anti-Malware and click on the Ignore List tab
Click the Add button on the lower left
In the small browse window that opens, navigate to C:\Program Files and click once on BitDefender and click OK
Click the Add button on the lower left
In the small browse window that opens, navigate to C:\Program Files\Common Files and click once on BitDefender and click OK
Close Malwarebytes' Anti-Malware
Comments
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Hi Carlos,
You mentioned above and allow me to quote:I know BitDefender is causing this issue because if I disable it, I can update MBAM with no problems.
What exactly you disable within BitDefender ? What is the error message you receive ? What exactly happens when you try to update MBAM ?
Last but not least, be kindly informed that we do not offer support for MBAM. We also do not recommend using more than a single security solution installed on the same PC. Do you have MBAM registered with a license key ?
You should add the same files mentioned above however, under:
Antivirus >> Advanced Settings >> Disable IDS >> Exclusions >> Add the files above;
Let me know if the issue persist and please post more details, I can't really understand the issue with just the basics info you posted.
Best regards,0 -
The problem here is that bitdefender SILENTLY blocks malwarebytes from updating on windows 7 64 bit(not on XP).
Adding to the confusion is that malwarebytes false claims that there are no updates if it is blocked by BD.
Setting real time protection from standard to low temp. or the actions described above will allow malwarebytes to update.
"Last but not least, be kindly informed that we do not offer support for MBAM. We also do not recommend using more than a single security solution installed on the same PC. "
Mayby people should not have to if the average virusscanner was not so bad at scanning for mallware, spyware and hostageware which today are the real threat.
It is appoalling that BD standard has scanning for keyloggers and spyware off.0 -
Hello,
Please check my screenshots below. You may have another issue preventing the two software to work together, however can't pinpoint it without further investigation.
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Hi,
Somehow the Real time protection is blocking Malwarebytes for me.
When the "Webtraffic (HTTP) scanning" underneath Antivirus -- Advanced setup is dissabled the update works fine for me.
When it is enabled it won't work for me.
To avoid constantly dissable and enable the webtraffic, I did add mbam.exe to "Game/laptop mode" -- Games managing, untill there is a solution for this problem.
Regards,
John0 -
John do you have the Real Time Protection for MBAM activated ?
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Yes I have the Real Time Protection for MBAM activated.
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In this case, please read the following KB article:
http://kb.bitdefender.com/site/KnowledgeBa...-on-the-PC.html
I have mentioned over and over that having two or more security solutions WITH a Real Time Protection module can create issues with one or even all security software you are using.
I understand you wish to have your PC overprotected however this is not the way to do it. If you wish to continue using more than a single security software on your PC, you are doing it on your own risk.
To help users who are installing additional security solutions on their PC along with other software (i.e. Adobe and McAfee Security Scan) we have added a feature upon installing BitDefender that will notify you when you have such a software and help you remove it (check my first screenshot).
With all due respect however I will not continue troubleshooting on this issue as I do not consider it a problem. It is a normal behavior for a PC using two real time protection drivers.
Kind regards,0 -
Well, so far I don't see a conflict.
No error messages, crashes or antyhing.
Only thing I know is that BD is blocking another program to update, just a simple update.
If BD this can't handle....
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Hello,
Only thing I know is that BD is blocking another program to update, just a simple update.
The issue is on your end because of the level of settings you choose on both programs. As seen in my screenshots I have no problem using both software and updating both.
The issue is due to the fact that you keep Real Time Protection enabled within Malwarebytes.
I see nothing further to be discussed on this thread therefore topic is now closed.
Best regards,0
