June 30th Product Update-pc Now Unresponsive After Reboot
After applying today's product update and rebooting, my computer is now unresponsive. Black screen appears for 15 minutes while the desktop is loading and I must wait another 15 minutes before fully loaded. No applications will run in this state. Shutting down the computer also requires another 15 minute to half hour wait. I safe booted and used system restore, system was now responsive again. Everything appears back to normal after the system restore, but BitDefender now reports that all aspects of real time protection are completely disabled, and it reports "failed" when I instruct the program to resolve the issue.
The program I am using is BitDefender Internet Security 2011 Version 14.0.30.357
Windows Vista Home Premium 32 bit
I do not have any other anti virus programs installed.
Everything worked as it should prior to this morning's product update.
Did anyone else experience this?
Comments
-
Hello,
The issue you encounter has been already acknowledged and we are working towards a resolution. I've also created a ticket on your behalf and we'll let you know as soon as the fix is released via both email and in this topic.
Please accept our apologies for the inconvenience !
Your ticket ID: 201107011001642. Reply with the generated logs and attach them via email.
Kind regards,0 -
After applying today's product update and rebooting, my computer is now unresponsive. Black screen appears for 15 minutes while the desktop is loading and I must wait another 15 minutes before fully loaded. No applications will run in this state. Shutting down the computer also requires another 15 minute to half hour wait. I safe booted and used system restore, system was now responsive again. Everything appears back to normal
absolutly the same thing here. the popup yesterday says "need a reboot after updating" and now the pc is terrible unresponsive.
the only different detail to you: vista ultimate 32bit.
i don't use the system restore point. should i??????? X-|0 -
Hi,
Plinse I have created a ticket on your behalf with ID: 201107021002491. Please check your email address associated with your forum account for more information on how to continue troubleshoot.
Regards,0 -
I am very sorry but I cannot find the time to follow all of the steps listed in the email sent to me (below). I use my computer for work, so I am unable to help. This situation has set me back long enough as it is. From my understanding it will be reported on internet news sites shortly, as it is very similar to the March 2010 incident. Where hundreds of users were left with non-booting systems.
________________
In order to be able to properly identify the causes
for the reported situation and find a solution we will need to investigate a
bit deeper.
Below you will find a procedure that will determine if your BitDefender
product is working properly. You will need to download a test file which
should be detected by BitDefender - this file is not infected in any way, it's
just a file used to confirm that BitDefender is properly protecting your PC.
Therefore please go to http://www.eicar.org/anti_virus_test_file.htm and
download the eicar.com file. The BitDefender popup should appear(if the
Real-Time Protection is enabled).
BitDefender 2011 has an integrated reporting tool which collects almost all
information that we need in order to ,properly identify any issue.
You'll just need to follow the steps below in order to create the report:
1. Click on Start and then choose My Computer/Computer.
2. Browse to
C:\Program Files\BitDefender\BitDefender 2011
- considering that BitDefender was installed on the default C partition
3. Double-click on the supporttool.exe file (or just supporttool with the red
thumbnail) - if you are using Vista or Windows 7, right-click on the
supporttool application file and select Run as Administrator
4. Click on Next, wait a few minutes for the progress bar to complete and then
click on Finish
5. A file will be created on your desktop.
6. Send us in reply to this email the file created and tell us if the
eicar.com file has been detected.
Please also follow the steps below and send us the result:
a) Go to this page
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the
autoruns file.
Extract the contents of the downloaded file and run the 'autoruns.exe'
file;
c) Wait for the list to be filled with all the processes and then make sure
that you have the Everything tab selected in the upper part;
d) Click on the Disk icon right under File and chose any location folder on
your computer;
e) Save the file with a specific name (your name, computer name, a random
name, which one you want) and then just attach it to the reply email and send
it to us.
We will analyze the information you sent and then reply with a possible
solution in the shortest time.0 -
I also have this probem, 25 minutes for the pc to load after last update. Moved to BDTS after being with trend micro for 8 years, big mistake I think as the issues with this product are never ending.
0 -
Hi,
Same problem here on 1 XP machine. Not on my Vista machine en not on another XP machine.
Ton0 -
Hi,
Plinse I have created a ticket on your behalf with ID: 201107021002491. Please check your email address associated with your forum account for more information on how to continue troubleshoot.
Regards,
the logfiles are on the way. good luck with this. and yes, i see, it couldt be a tricky problem. the SAME "bitdefender antivirus pro 2011" version on my laptop (windows 7 home premium sp1, 32b) works very well (v14.0.30.357)
to say it clearly: the problem (on my vista ultimate 32b pc) affects only the whole startup-time up to the desktop. the duration is between 30 and 45 minutes. X-| the responsing time, if i use the desktop after this, is good, no slow down.0 -
Pc seems to be back to normal after last update.
0 -
I faced the same issue on 2 computers running windows XP SP3 Englisch/German with latest Microsoft patches.
After getting the update on Friday evening my computer was unusable. It took minutes to get the icons on the screen, minutes to start Taskmanager or any other program. It was a nightmare. I did some tests with switching the realtime protection off, no help. Now I am running my computer with the "BitDefender Virus Shield" service disabled (I booted windows in safe mode to disable that service) and so I can use it but not for Internet. For surfing I used a virtual machine with another Antivirus product. Therefore I can search and follow the log.0 -
Hi everyone
I've just posted under 'Slowdown' before seeing this thread. I've had this problem for three days. I run XP 32bit with service pack 3 and each time I've rebooted it's been worse. It's been over ten hours since booting up today but I still have totally unresponsive programs so I think it's a permanent state now. Worse in fact than some viruses I've had to deal with! Auto update has been disabled and I can't enable it. I tried to do a manual update but that failed. I've emailed BD for an uninstaller but don't know if I'll be able to download or run it. I've been loyal to BD for several years now even though the software's been buggy but now I have to go elsewhere to save my business and my sanity. Thanks RudiM for the idea of switching it off and booting in safe mode. I'm going to do that too. Good luck to all.
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I faced the same issue on 2 computers running windows XP SP3 Englisch/German with latest Microsoft patches.
After getting the update on Friday evening my computer was unusable. It took minutes to get the icons on the screen, minutes to start Taskmanager or any other program. It was a nightmare. I did some tests with switching the realtime protection off, no help. Now I am running my computer with the "BitDefender Virus Shield" service disabled (I booted windows in safe mode to disable that service) and so I can use it but not for Internet. For surfing I used a virtual machine with another Antivirus product. Therefore I can search and follow the log.
Today, Juli 3rd, I booted my computer in safe mode, enabled the "BitDefender Virus Shield" service again and restarted it. At first my computer behaves as reported, not usable, but I let him run and wait doing some paperwork. When all icons are "back" on my desktop I double clicked on the Bitdefender Icon in system tray to check the update version (it was a new engine). From that time my computer is back again working. It seems that the "bitdefenders" solved the issue. 0 -
Turned pc on today and again 25+ mins to boot up, I guess the issue has come back. Windows xp sp3.
0 -
Turned pc on today and again 25+ mins to boot up, I guess the issue has come back. Windows xp sp3.
Same Problem here:
2 machines XP prof SP3 BD2011 / AV2011
since the update on 30.06. / 01.07. slow OS-boot, 30min
network is not responding.
After running uninstall-tool, OS-boot is fast and network is responding.
What to do?
Best regards.0 -
Today, Juli 3rd, I booted my computer in safe mode, enabled the "BitDefender Virus Shield" service again and restarted it. At first my computer behaves as reported, not usable, but I let him run and wait doing some paperwork. When all icons are "back" on my desktop I double clicked on the Bitdefender Icon in system tray to check the update version (it was a new engine). From that time my computer is back again working. It seems that the "bitdefenders" solved the issue.
I encountered the same problem it seems to fix itself 30-40 mins after booting up.
Everything seems to be fine after that.
Problem is that I cannot now reboot my PC quickly.
0 -
Hi,
I am a keen supporter of bitdefender products since 2008, and has recently upgraded to Total Security 2011 (2 weeks ago) after the 2010 version expired.
I love bitdefender for the ease of use and effectiveness, however the experience from my recent purchase has been less than desirable.
After installing Total Security 2011, everything has been running perfectly fine until the past 2 days.
All of a sudden, it takes an awful 20 minutes to fully load Windows after entering my password at the log in page. The strange thing is everything appears to be normal (no visible lag) once I get past this loading period.
I've tried removing bitdefender from my system to test if it was bitdefender causing the slowdown, and it is positive. Without bitdefender, it took 2 minutes or less to fully load Windows.
For the record, I've tried removing and re-installing bitdefender many times over the past 2 days and it did not help.
Methods that I've tried include downloading and running the "Bitdefender_Uninstall_Tool", followed by downloading and installing "bitdefender_total_security_2011_32b".
An interesting point to note. Whenever I tried to re-install the Total Security 2011, after entering my license key, I am always prompted that the version that I am attempting to install is different from the version that has been installed on this laptop. Do I want to register and install the other version instead? How is that possible? Nonetheless I went ahead with that option and installed. The final installed product is Total Security 2011. It puzzles me til now.
My system specifications
Laptop model: Acer Aspire 4736G, Intel core 2 duo, P8700 @ 2.53GHz, 4 GB RAM, 32 bit operating system
Windows edition: Windows Vista Home Premium Service Pack 1
Bitdefender version: Total Security 2011
I am not sure what is exactly happening and I hope that someone can enlighten me asap. I need to have this sorted out really soon as I am due to travel on a business trip. At the same time, I am toying with the idea that this slowdown could be due to some recent updates. Take a step back, I did not encounter any problems until the last 2 days or so. So there might be a chance that one or a few of the recent updates may have caused this. Its a random guess and I hope that I can received some form of technical assistance asap.
Many thanks.0 -
Dear BD Support,
the same happened with me using BD AntiVirus Pro 2011 on Windows XP Pro and Windows XP Home.
I must wait 20 minutes after turning on the computers before I can use the computers.
Deinstalling BD AV Pro solved the problem. I have tried it several times.
So I think it is a bug in BD AV.
If you need more information, please contact me. This is a critical bug, we can't use the computers. Please fix the bug as soon as possible!
Many thanks,
Laszlo Sas0 -
Plinse I have created a ticket on your behalf with ID: 201107021002491. Please check your email address associated with your forum account
some updated infos by myself: i powered on the pc and booting up to the vista-login-screen ...
- and logged in with an adminstrator-account: the desktop is usable within 2 (TWO) minutues. this is a normal timing on this pc. last thursday (11/06/30) it's need 40 minutes.
- and logged in with my normal unprivileged account it's need 40 minutes to use the desktop (normal are 2).
so it's seems to be a problem with the admin rights (vsserv lost the rights during the update on last thursday????) ?0 -
Pc seems to be back to normal after last update.
hi ritchie,
you mean the core- or the signature-engine? my core-engine doesn't change during last thursday. it's the same 14.0.30.357. my signature-engine is at this time 7.38.145.
The problem is still standing, if i login as NORMAL USER (unprivileged)0 -
double clicked on the Bitdefender Icon in system tray to check the update version (it was a new engine). From that time my computer is back again working. It seems that the "bitdefenders" solved the issue.[/color] [/b]
hi RudiM,
- u mean the signature-engine or the core-engine?
- in safe-mode you are a privileged user
- is your "daily used" account (the "slow login" user) a unprivileged or a privileged?
i think, it's a prob with lost rights by vsserv.exe0 -
Hello,
I encountered a similar problem some days ago. Unfortunately the problem is getting worse and worse. I didn't think that BD was the problem, so I tried to do everything with Windows. (I have Vista, so it is not so strange to think that THAT would be the problem.) So many restarts, while the problem seems to be worse and worse after a restart....
Today I started my PC at 8 am, now it is 11 am. Nothing yet, but I see that every now and then the hard-drive is active.
I need that PC! So what I want to do now is delete / un-install / de-activate or whatever BD.
But as I said, Windows-start is not an option, also not in safe-mode!
BD-support (or anyone else) has an idea how to fix this?
Herman
p.s.: In the meantime I see that I have a ticket for this problem.Hello,
The issue you encounter has been already acknowledged and we are working towards a resolution. I've also created a ticket on your behalf and we'll let you know as soon as the fix is released via both email and in this topic.
Please accept our apologies for the inconvenience !
Your ticket ID: 201107011001642. Reply with the generated logs and attach them via email.
Kind regards,0 -
After applying today's product update and rebooting, my computer is now unresponsive. Black screen appears for 15 minutes while the desktop is loading and I must wait another 15 minutes before fully loaded. No applications will run in this state. Shutting down the computer also requires another 15 minute to half hour wait. I safe booted and used system restore, system was now responsive again. Everything appears back to normal after the system restore, but BitDefender now reports that all aspects of real time protection are completely disabled, and it reports "failed" when I instruct the program to resolve the issue.
The program I am using is BitDefender Internet Security 2011 Version 14.0.30.357
Windows Vista Home Premium 32 bit
I do not have any other anti virus programs installed.
Everything worked as it should prior to this morning's product update.
Did anyone else experience this?
I am having the same problem. I have Vista Home basic and have re-installed bitdefender from the CD. After it updates, the system freezes with a blue screen after I log in to a windows account. This has been a very frustrating few days.0 -
This has been a very frustrating few days.
I have been using BitDefender since 2009 without issue. I always saw myself as a loyal user of their products. After this incident, however, I did a search to see if others where experiencing the same issues after this recent update. It came to my attention that I barely escaped the March 2010 incident since I was running the 32 bit version of Vista as opposed to the 64 bit. For 64 bit users the BitDefender update resulted in false positive detection of both Windows system files and parts of BitDefender itself. This resulted in BitDefender deleting, or placing in quarantine, critical Window's system files where hundreds of users were left with non-booting systems. You would think after such an incident they would be extra cautious in regard to protecting their reputation and current user base. But it appears the BitDefender staff are enjoying their holiday weekend unlike many of their loyal users.0 -
I encountered the same problem on both of my laptops. Both are running on Windows Vista 32b Home. I am really frustrated because initially I thought this is due to last Windows Update, which was kind of weird and took ages to install. But removing the update didn't help - system was still not working properly. Then I made a format to have a fresh start. I realized that it is the BitDefender who is causing the trouble, when I got the same faulty behaviour and BitDefender was the only 'extra' software on a freshly configured system...
Anyway I was not that patient to wait 40mins for system to sturt-up. So I was hard reseting and restarting system until I got proper run. Bottom line is that I have 20/80% chance to get normal startup or black-screen 'give-me-2-hours' one. Which, I guess, makes the issue even more interesting...
And I was wondering should I extend my BitDefender license for another year...0 -
I created a support ticket for this problem on 2nd July. Since then I have NOT seen any sense of urgency coming from BD. I have had one auto-email stating the obvious and a second rather patronising email today:
"We understand that running software can sometimes cause different issues,
especially a security product which is designed to protect the entire system
of any threat. This is why the BitDefender Customer Care Team is available
24/7 for you. We will be more than willing to sort out any unpleasant
situations that you have so please be so kind as to describe us what exactly
is not working and made you ask for a refund."
It seems to me that you are not admiting that there is a serious problem with your software. It is obvious to the rest of us, isn't it folks? We all have a variation of the same issue regardless of the type of computer/system/processor/capacity. I have asked for a refund because my business is suffering.
You asked me to send you a log file. Unfortunately I cannot open 'My Computer' to produce the file.
You have not replied to my request for a link to an uninstaller tool. Please would someone be kind enough to tell me where I can find this?...and if I cannot download it or run it, what do I do next?
Your incredibly poor response to what is a widespread and serious issue will be very damaging to your reputation. I haven't even seen a reassuring message on this forum to say 'we are dealing with it'.
It's not so much that there is a problem, it's more the lack of concern and desire to resolve it that I find unbelievable.0 -
I created a support ticket for this problem on 2nd July. Since then I have NOT seen any sense of urgency coming from BD. I have had one auto-email stating the obvious and a second rather patronising email today:
"We understand that running software can sometimes cause different issues,
especially a security product which is designed to protect the entire system
of any threat. This is why the BitDefender Customer Care Team is available
24/7 for you. We will be more than willing to sort out any unpleasant
situations that you have so please be so kind as to describe us what exactly
is not working and made you ask for a refund."
It seems to me that you are not admiting that there is a serious problem with your software. It is obvious to the rest of us, isn't it folks? We all have a variation of the same issue regardless of the type of computer/system/processor/capacity. I have asked for a refund because my business is suffering.
You asked me to send you a log file. Unfortunately I cannot open 'My Computer' to produce the file.
You have not replied to my request for a link to an uninstaller tool. Please would someone be kind enough to tell me where I can find this?...and if I cannot download it or run it, what do I do next?
Your incredibly poor response to what is a widespread and serious issue will be very damaging to your reputation. I haven't even seen a reassuring message on this forum to say 'we are dealing with it'.
It's not so much that there is a problem, it's more the lack of concern and desire to resolve it that I find unbelievable.
Response I received this morning.
Thank you for your email. We've managed to reproduce this issue on our end and
our team is currently being worked on for a fix. The fix will be done by means
of automatic update and won't require any additional action from your part.
Meanwhile, as a workaround, please proceed as follows:
- open BitDefender, go to Options and select Expert View
- go to Update Module -> Settings tab -> set the Automatic and Manual Update
to "Prompt before downloading updates"
- go back to update tab, uncheck the Automatic Updates and choose
"Permanently" from the drop down menu
- reboot your PC in Safe Mode and log in as Administrator (or with an user
with administrative privileges)
[How to restart in Safe Mode]
*Restart the computer (Windows Start button - Turn Off - Restart);
*Press the 'F8' key several times before Microsoft Windows begins to load; you
need to press 'F8' until you will be displayed a text menu;
*Select 'SAFE MODE' in the text menu and press 'Enter'.
*Wait while Windows loads in Safe Mode; this process ends with a confirmation
message; click 'OK' to acknowledge.
- browse to C:\Program Files\BitDefender\BitDefender 2011
- locate bdselfpr.sys and rename it (you can put bdselfp_.sys or bdselfpr.sy_)
- then reboot in Normal mode and check if the issue persists
!!Important: please also let the Automatic Updates disabled. To run manual
updates click on Update now button. A prompt message will appear each time
asking you what updates you want to run. Please uncheck each time the "Product
Updates" and make only Virus Signature ones. Or else, the bdselfpr.sys driver
you renamed in safe mode will be replaced with a new one.
We are very sorry for any inconvenience that we may have created and we rest
at your disposal for further information.
Thank you for your support and patience.
----
my work around has been to not reboot my pc (put it in sleep mode when I'm not using it)0 -
Hi,
I have successfully upgrade to BT Antivirus 2011 from BT Antivirus 2010.
During the install I was prompted to turn off Windows Defender and I agreed and did so.
Since the upgrade my pc boot_s to Windows slowly. Sometimes it will boot fine. Most of the time after shutdown it will take as long as 10-15 minutes to fully boot and load Windows and all the task bar icons.
There have been no other changes to the pc since the upgrade.
OS= Win XP service pack 3.
Please advise.
Kind regards, Capt. Mike0 -
...
It seems to me that you are not admiting that there is a serious problem with your software. It is obvious to the rest of us, isn't it folks? We all have a variation of the same issue regardless of the type of computer/system/processor/capacity. I have asked for a refund because my business is suffering.
...
Your incredibly poor response to what is a widespread and serious issue will be very damaging to your reputation. I haven't even seen a reassuring message on this forum to say 'we are dealing with it'.
It's not so much that there is a problem, it's more the lack of concern and desire to resolve it that I find unbelievable.
I completely agree. I am also suppose to work from my laptop and for the past few days it was kind of difficult. I understand that mistakes happen, but I don't feel that BitDefenerd team is too much concerned about it. No one even bothered to give any update for the past 3 days in this topic. My subscription expires in about one mont, so unless there will be some compensation from the BitDeffender company side, there is no way I would buy license for another year.
Maybe what I will say now is nonsence, but would it be that hard to launch update that would restore BD to a previous point where everything was fine?You have not replied to my request for a link to an uninstaller tool. Please would someone be kind enough to tell me where I can find this?...and if I cannot download it or run it, what do I do next?
I believe this is the link:0 -
Hi rlc
Glad to read your reply. I reported the problems I was having and received an reply asking me to 'describe the problems I was having'! I was unimpressed. Easy to get annoyed when this happens. I've been leaving my pc on overnight too, seems less hassle than the instructions you received! It would have been good if BD had posted a message of reassurance to all users. Before I read your post, it was not clear that BD were even working on it.
Thanks a lot
DebsitesResponse I received this morning.
Thank you for your email. We've managed to reproduce this issue on our end and
our team is currently being worked on for a fix. The fix will be done by means
of automatic update and won't require any additional action from your part.
Meanwhile, as a workaround, please proceed as follows:
- open BitDefender, go to Options and select Expert View
- go to Update Module -> Settings tab -> set the Automatic and Manual Update
to "Prompt before downloading updates"
- go back to update tab, uncheck the Automatic Updates and choose
"Permanently" from the drop down menu
- reboot your PC in Safe Mode and log in as Administrator (or with an user
with administrative privileges)
[How to restart in Safe Mode]
*Restart the computer (Windows Start button - Turn Off - Restart);
*Press the 'F8' key several times before Microsoft Windows begins to load; you
need to press 'F8' until you will be displayed a text menu;
*Select 'SAFE MODE' in the text menu and press 'Enter'.
*Wait while Windows loads in Safe Mode; this process ends with a confirmation
message; click 'OK' to acknowledge.
- browse to C:\Program Files\BitDefender\BitDefender 2011
- locate bdselfpr.sys and rename it (you can put bdselfp_.sys or bdselfpr.sy_)
- then reboot in Normal mode and check if the issue persists
!!Important: please also let the Automatic Updates disabled. To run manual
updates click on Update now button. A prompt message will appear each time
asking you what updates you want to run. Please uncheck each time the "Product
Updates" and make only Virus Signature ones. Or else, the bdselfpr.sys driver
you renamed in safe mode will be replaced with a new one.
We are very sorry for any inconvenience that we may have created and we rest
at your disposal for further information.
Thank you for your support and patience.
----
my work around has been to not reboot my pc (put it in sleep mode when I'm not using it)0 -
Hi Burlok
Thanks for the link to the uninstaller.
As I send in a previous post, it's not so much that things go wrong, it's the way in which they're handled that counts.
I've also been wondering about an update that takes us back to before the problem occurred. Let's keep our fingers crossed that we have a fix soon.
Regards
DebsitesI completely agree. I am also suppose to work from my laptop and for the past few days it was kind of difficult. I understand that mistakes happen, but I don't feel that BitDefenerd team is too much concerned about it. No one even bothered to give any update for the past 3 days in this topic. My subscription expires in about one mont, so unless there will be some compensation from the BitDeffender company side, there is no way I would buy license for another year.
Maybe what I will say now is nonsence, but would it be that hard to launch update that would restore BD to a previous point where everything was fine?
I believe this is the link:0 -
Response I received this morning.
Thank you for your email. We've managed to reproduce this issue on our end and
our team is currently being worked on for a fix. The fix will be done by means
of automatic update and won't require any additional action from your part.
Meanwhile, as a workaround, please proceed as follows:
- open BitDefender, go to Options and select Expert View
- go to Update Module -> Settings tab -> set the Automatic and Manual Update
to "Prompt before downloading updates"
- go back to update tab, uncheck the Automatic Updates and choose
"Permanently" from the drop down menu
- reboot your PC in Safe Mode and log in as Administrator (or with an user
with administrative privileges)
[How to restart in Safe Mode]
*Restart the computer (Windows Start button - Turn Off - Restart);
*Press the 'F8' key several times before Microsoft Windows begins to load; you
need to press 'F8' until you will be displayed a text menu;
*Select 'SAFE MODE' in the text menu and press 'Enter'.
*Wait while Windows loads in Safe Mode; this process ends with a confirmation
message; click 'OK' to acknowledge.
- browse to C:\Program Files\BitDefender\BitDefender 2011
- locate bdselfpr.sys and rename it (you can put bdselfp_.sys or bdselfpr.sy_)
- then reboot in Normal mode and check if the issue persists
!!Important: please also let the Automatic Updates disabled. To run manual
updates click on Update now button. A prompt message will appear each time
asking you what updates you want to run. Please uncheck each time the "Product
Updates" and make only Virus Signature ones. Or else, the bdselfpr.sys driver
you renamed in safe mode will be replaced with a new one.
We are very sorry for any inconvenience that we may have created and we rest
at your disposal for further information.
Thank you for your support and patience.
----
So the issue will be fixed via an automatic update, but we are instructed to turn automatic updates off? How will we know when its safe to get program updates again? i have multiple machines affected by this exact problem and the workaround does indeed remedy the symptoms, however its not a "fix".0 -
So the issue will be fixed via an automatic update, but we are instructed to turn automatic updates off? How will we know when its safe to get program updates again? i have multiple machines affected by this exact problem and the workaround does indeed remedy the symptoms, however its not a "fix".
BD tech support will post in this topic when a fix has been released as DanyDan explains in this post and also notify affected users who have posted in this topic, via email.
Regards,0 -
Thank you Gary. I will wait for a fix.
FYI after the computer does finally get all booted it seems to run ok.
As you can see from my join date I have been a BD Antivirus user for quite awhile. From the number of posts I have had to make you can see that it has been a relatively trouble free product for me. I only show up here if I have a nasty problem. I have been using it since 2006 and version 10 on my and my wife's pc/laptop and have been pretty happy with it.
Kind regards, Capt. Mike0 -
I would like to personally thank the BitDefender staff for their humanitarian effort in helping us resolve our problem in the next several days. I hope all of the BitDefender staff has had a well deserved holiday weekend. I must say, we have only waited several days (six) for a fix thus far, and now we will be blessed with another several day wait. I would also like to thank the BitDefender staff in advance for extending our protection services for another two years for our troubles. Three cheers for BitDefender - with special thanks to Bit-Dany!
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Hi all,
My current mitigation method is to "hibernate' instead of shutting down the laptop.
While "sleep' may work just as well, "hibernate" uses less or no power.
A point to note, this method is affecting my network printer. Control panel constantly display my printer as offline when it is actually online!
If network printing is not a concern, you might want to try out this method, until a fix is developed by BD.
To BD,
Please advise a projected date of release of the fix / update. While I can understand that you guys are already working your guts out to resolve this issue, I believe all affected users would appreciate a timeline as a form of assurance. With a strong technical team like BD, I can't see this issue dragging on for another week. Looking forward to the solution.
Regards,
Jason0 -
The fix described in previous posts worked for me. System appears stable and runs good again. I am now running protected and manual virus signature only updates. I am waiting to install non essential software (after my clean install over the weekend) until the final fix is posted.
Thanks DanyDan for pointing me to this thread.0 -
I would like to personally thank the BitDefender staff for their humanitarian effort in helping us resolve our problem in the next several days. I hope all of the BitDefender staff has had a well deserved holiday weekend. I must say, we have only waited several days (six) for a fix thus far, and now we will be blessed with another several day wait. I would also like to thank the BitDefender staff in advance for extending our protection services for another two years for our troubles. Three cheers for BitDefender - with special thanks to Bit-Dany!
I guess no one caught my sarcasm... Bluntly, this has gone on far too long. I guess rolling us back to the last working product update so we can at least have the protection we all paid for is asking far too much. We have gone from completely unusable systems to wide open vulnerable systems. This is BitDefender's idea of a fix.0 -
Your company EOLs all past versions of BitDefender and forces us to run the 2011 version. This saves your company money by only having to maintain one version of your product. You further pass this 2011 upgrade off as if you are doing us a favor. And yet you have given us an unstable version of BitDefender that you cannot even properly maintain and update. It is our turn to save money and go with another company for virus protection.
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I guess no one caught my sarcasm... Bluntly, this has gone on far too long. I guess rolling us back to the last working product update so we can at least have the protection we all paid for is asking far too much. We have gone from completely unusable systems to wide open vulnerable systems. This is BitDefender's idea of a fix.
I think we all did and personally I feel the same. It has been now one week since the problem started and still there is no fix. But the worst thing is this minimalistic communication from BD side. They didn't even bother to communicate their suggested workaround method to all of us, I mean the one that was posted by 'rlc'. I know it doesn't make sense to post it twice, but at least to confirm that this is what they currently recommend to do. So it is as you've said already, it gives impression that BD makes us a big favor that they are handling this issue at all... But maybe the guys who are posting in this topic are the only ones affected, so few subscriptions less would not kill BDs budget. Tripple cheers...0 -
Hi,
Plinse I have created a ticket on your behalf with ID: 201107021002491. Please check your email address associated with your forum account for more information on how to continue troubleshoot.
Regards,
DanyDan,
I am also having this problem. Not having been on this forum yet when the long boot time began, I rebuilt my pc froma software perspective from the beginning. Reinstalled Windows XP and all of my applications including BitDefender Internet Security 2011. Once complete, the pc worked fine for a day. Then the long boot times began. Out of desperation I did some extensive searching on the internet and found this forum.
When will a fix be available for this? Do you need any information from me?
Thanks.0 -
STILL NOTHING?
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I am having the same problem and only now was able to determine it was coming from BD.
Windows XP SP3 32 bit
When my boot cycle hits loading BD, everything stops, the boot does not complete and all programs are inoperable. Fortunately, I was able to roll back my system to a prior restore point and have disabled BD updates pending further resolution of this.
DanyDan --- Please open a ticket for me as well, so I get an email notifying when it is safe to re-enable my program updates.0 -
I have 3 systems that this is happening on running BD Internet Security 2011. Two workstations running Windows XP ( 1 home and one pro 32 bit and latest updates) and a laptop running Windows7 64 home premium (latest updates). They are all exhibiting the slow boot times. Regular boot to the select user id screen then 10 - 30 minutes before boot up. I am absolutely flabbergasted by Bitdefender's non responsive nature to this issue!!! My other systems not running Bitdefender have no problem.
I have been using Bitdefender for at least 5 years. This issue may be the nail in BDs coffin as I have loaded a popular AV product on one computer that scans more quickly and offers up no problems in several months use. I have loaded another AV product available for free from Comcast (I have a Comcast account) that scans more quickly and seems to boot more quickly prior to this latest problem. I have 583 days left on 3 licenses and that is the only reason I have not uninstalled BD. I definitely would not be renewing my subscription!!!0 -
I had the same problem on 2 Vista computers. I ran the repair in the bitdefender folder and it took care of this particular problem. boot_s up quickly and runs everything the way it used to.
However, now it tells me that "Real time protection is disabled", but in the expert mode it shows that it is enabled and the protection level is grayed out! Not sure if I'm protected or what. I right click on the icon and select preferenes, the A/V is off, so i turn it on and it stays. Then when I check it again it is off.
I have 2 XP systems and 2 windows 7 with no problem.
I ran the patches for the Real time protection problem, but it did not work!
" /> Now I'm starting to get a little ######.0 -
Hi everyone
Has anyone seen any sign of a fix yet? The workaround came to me secondhand, courtesy of rlc, BD chose not to tell everyone, still can't get my head around that, so I was wondering if anything was happening. I haven't had any response to my last reply to support, that was over a week ago. So that's 10 days with a half-dead pc and also AV that may or may not be working.. who knows?.. the dashboard is pulling info out of a hat. I've really had enough and I think refunds should be made to users who want to go and purchase software that works.
Oh something else that really annoys me, aside from the sick dashboard, is how scanning cuts in at any time of day or night even though it's not scheduled. I contacted support about this too but the fix I was sent made the problem a lot worse. Now I have to use Ctrl+Alt+Del to make the pop-ups go away.
When my company comes up with a new product we test it to make sure it works before selling it. BD doesn't understand this simple concept. I noticed that 2012 is in beta. I can't imagine how horrible that is...0 -
I am having the same problem and only now was able to determine it was coming from BD.
Windows XP SP3 32 bit
When my boot cycle hits loading BD, everything stops, the boot does not complete and all programs are inoperable. Fortunately, I was able to roll back my system to a prior restore point and have disabled BD updates pending further resolution of this.
DanyDan --- Please open a ticket for me as well, so I get an email notifying when it is safe to re-enable my program updates.
I Micheal,
I think if you are patient after turning on your computer, you'll find that your computer will finally boot after 15-20 minutes. That's what mine does. I cant do anything for about 20 minutes after I turn it on. After it is finally booted things seem to work ok. I just turn it on and walk away for 20 minutes.
I have 32 bit Win XP service pack 3.
Kind regards, Capt. Mike0 -
Everybody call 954-928-2780 Bitdfender Support tell them about this thread and let them know how you feel about their lack of responsiveness in no uncertain terms. Be polite and civil but leave no doubt how you feel and what you think!!!
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It appears that a patch has been released that fixes "unresponsive" or long wait problem. The patch required a reboot and my PCs startup time is back to normal.
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Hello everyone,
The issue has been resolved and the fix for it has been released via the Automatic Update module. Please update BitDefender then restart your PC for changes to take effect.
You can find the update details below:
Date: 11.07.2011 ~ 17:15
Affected software:
- BitDefender Total Security 2011
- BitDefender Internet Security 2011
- BitDefender Antivirus Pro 2011
Platforms:
-Win32 & x64
Files:
-midasdp.dll
Update method: Automatically by Live Update module
Please confirm that the issue is now resolved or persist.
Best regards,0 -
Hi,
Let me be the first to report that the problem seems to be resolved with the program update.
Regards,
Virus2760 -
Hi,
Let me be the first to report that the problem seems to be resolved with the program update.
Regards,
Virus276
Let me be the second to confirm that all seems to be working as normal again.0
