Bitdefender Total Security 2011
Hello bitdefender,
I'm trying very hard to be nice about this even know I spent so much money for just one year of your software. This software WILL NOT allow me to be protected FULLY 'for some odd reason'...
I would like the software to allow me to use it and not block me for no good reason.
I have no picture that describes the issue I'm having its very, very hard to handle right now.
Being.
1) I did everything.
2) Nothing worked.
Comments
-
Hello bitdefender,
I'm trying very hard to be nice about this even know I spent so much money for just one year of your software. This software WILL NOT allow me to be protected FULLY 'for some odd reason'...
I would like the software to allow me to use it and not block me for no good reason.
I have picture that describes the issue I'm having its very, very hard to handle right now.
Being.
1) I did everything.
2) Nothing worked.
Watch this0 -
Welcome to the forum.
First of all, you did not provide us with even the most basic information about your PC and it's configuration as described in the forum posting rules so it will be very difficult to assist you.
Which Windows OS - from your screen shot, it looks like WinXP? Which Service Packs?
32-bit or 64-bit?
How much memory (RAM) is in your PC?
What type & speed processor (CPU)?
Do you have any other security programs installed?
Did you have another security program installed but have uninstalled it? If so, what method did you use to uninstall it?
Is this a new installation if BD? How long has it been installed? Is this a new problem that just showed up?
Regards,0 -
Welcome to the forum.
First of all, you did not provide us with even the most basic information about your PC and it's configuration as described in the forum posting rules so it will be very difficult to assist you.
Which Windows OS - from your screen shot, it looks like WinXP? Which Service Packs?
32-bit or 64-bit?
How much memory (RAM) is in your PC?
What type & speed processor (CPU)?
Do you have any other security programs installed?
Did you have another security program installed but have uninstalled it? If so, what method did you use to uninstall it?
Is this a new installation if BD? How long has it been installed? Is this a new problem that just showed up?
Regards,
(This is all I know, and I DID A FRESH Install of my OS and formatted my pc well I did the Format then re-installed my OS then installed BD). That my good sir is when I hit a brick wall!!!
Operating System
MS Windows XP Home 32-bit SP3
CPU
AMD Athlon XP
Thoroughbred 0.13um Technology
RAM
2.00 GB DDR @ 133MHz (2.5-2-2-6)
Motherboard
MICRO-STAR INTERNATIONAL CO., LTD MS-6390 (Socket A) 26 °C
Graphics
COMPAQ FP7317 (1280x1024@60Hz)
S3 Graphics ProSavageDDR
Hard Drives
78GB Seagate ST380011A (PATA) 36 °C
Optical Drives
HP DVD Writer 1040r USB Device
LITE-ON DVDRW SHW-160P6S
Audio
Realtek AC'97 Audio for VIA ® Audio Controller
Operating System
MS Windows XP Home 32-bit SP3
Windows Security Center
Windows Update
AutoUpdate Download Automatically and Install at Set Scheduled time
Schedule Frequency Every day
Schedule Time 3 am
Firewall
Firewall Enabled
Company Name BitDefender
Display Name BitDefender Firewall
Product Version 14.0.30.357
Antivirus
Antivirus Enabled
Company Name BitDefender
Display Name BitDefender Antivirus
Product Version 14.0.30.357
TimeZone
TimeZone GMT -8 Hours
Language English
Country United States
Currency $
Date Format M/d/yyyy
Time Format h:mm:ss tt
Power Profile
Active power scheme Home/Office Desk
Hibernation Enabled
Scheduler
Hotfixes
7/16/2011 Security Update for .NET Framework 2.0 SP2 and 3.5 SP1 on Windows Server 2003 and Windows XP x86 (KB2518864)
7/16/2011 Update for Windows XP (KB961118)
7/16/2011 Security Update for Microsoft .NET Framework 3.5 SP1 on Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008 x86 (KB2416473)
7/16/2011 Microsoft .NET Framework 3.5 SP1 and .NET Framework 2.0 SP2 Update for Windows Server 2003 and Windows XP x86 (KB982524)
7/16/2011 Update to .NET Framework 3.5 Service Pack 1 for the .NET Framework Assistant 1.0 x86 (KB963707)
7/16/2011 Security Update for Microsoft .NET Framework 2.0 SP2 and 3.5 SP1 on Windows Server 2003 and Windows XP x86 (KB2418241)
7/16/2011 Security Update for .NET Framework 2.0 SP2 and 3.5 SP1 on Windows Server 2003 and Windows XP x86 (KB2446704)
7/16/2011 Security Update for .NET Framework 2.0 SP2 and 3.5 SP1 on Windows Server 2003 and Windows XP x86 (KB2478658)
7/16/2011 Microsoft .NET Framework 3.5 SP1 Update for Windows Server 2003 and Windows XP x86 (KB982168)
7/16/2011 Microsoft .NET Framework 3.5 SP1 and .NET Framework 2.0 SP2 Security Update for Windows 2000, Windows Server 2003, and Windows XP x86 (KB979909)
7/16/2011 Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB973688)
7/16/2011 Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update for .NET versions 2.0 through 3.5 (KB951847) x86
7/16/2011 VIA Technologies Inc. - Networking - VIA Rhine II Fast Ethernet Adapter
7/16/2011 Microsoft .NET Framework 2.0 Service Pack 1 Security Update for Windows 2000, Windows Server 2003, and Windows XP (KB953300)
7/16/2011 Security Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB954430)
7/16/2011 Security Update for Windows XP (KB2507938)
7/16/2011 Security Update for Windows XP (KB2476490)
7/16/2011 Security Update for Windows XP (KB2503665)
7/16/2011 Windows Malicious Software Removal Tool - July 2011 (KB890830)
7/16/2011 Security Update for Windows XP (KB2535512)
7/16/2011 Security Update for Windows XP (KB2536276)
7/16/2011 Cumulative Security Update for Internet Explorer 8 for Windows XP (KB2530548)
7/16/2011 Security Update for Windows XP (KB2544893)
7/16/2011 Update for Windows XP (KB2541763)
7/16/2011 Security Update for Internet Explorer 8 for Windows XP (KB2544521)
7/16/2011 Security Update for Windows XP (KB2555917)
5/25/2011 Security Update for Windows XP (KB2510531)
5/25/2011 Update for Windows XP (KB2345886)
5/25/2011 Update for Windows XP (KB971737)
5/25/2011 Update for Windows XP (KB970430)
5/25/2011 Windows Malicious Software Removal Tool - May 2011 (KB890830)
5/25/2011 Update for Windows XP (KB2524375)
5/25/2011 Security Update for Windows XP (KB2509553)
5/25/2011 Security Update for Windows XP (KB2412687)
5/25/2011 Security Update for Windows XP (KB2510581)
5/25/2011 Security Update for Windows XP (KB2507618)
5/25/2011 Cumulative Security Update for Internet Explorer 6 for Windows XP (KB2497640)
5/25/2011 Cumulative Security Update for ActiveX Killbits for Windows XP (KB2508272)
5/25/2011 Security Update for Windows XP (KB2503658)
5/25/2011 Security Update for Windows XP (KB2511455)
5/25/2011 Security Update for Windows XP (KB2506223)
5/25/2011 Security Update for Windows XP (KB2506212)
5/25/2011 Security Update for Windows XP (KB2508429)
5/25/2011 Security Update for Windows XP (KB2485663)
5/25/2011 Security Update for Windows XP (KB2481109)
5/25/2011 Security Update for Windows XP (KB2479943)
5/25/2011 Update for Windows XP (KB971029)
5/25/2011 Security Update for Windows XP (KB2476687)
5/25/2011 Security Update for Windows XP (KB2393802)
5/25/2011 Security Update for Windows XP (KB2478960)
5/25/2011 Security Update for Windows XP (KB2483185)
5/25/2011 Security Update for Windows XP (KB2478971)
5/25/2011 Security Update for Windows XP (KB2419632)
5/25/2011 Security Update for Windows XP (KB2440591)
5/25/2011 Update for Windows XP (KB2443685)
5/25/2011 Security Update for Windows XP (KB2443105)
5/25/2011 Security Update for Windows XP (KB2423089)
5/25/2011 Security Update for Windows XP (KB2079403)
5/25/2011 Security Update for Windows XP (KB2360937)
5/25/2011 Security Update for Windows XP (KB982132)
5/25/2011 Security Update for Windows XP (KB2387149)
5/25/2011 Security Update for Windows XP (KB2378111)
5/25/2011 Security Update for Windows XP (KB2296011)
5/25/2011 Security Update for Windows XP (KB979687)
5/25/2011 Security Update for Windows XP (KB975558)
5/25/2011 Security Update for Windows XP (KB2347290)
5/25/2011 Security Update for Windows XP (KB2121546)
5/25/2011 Security Update for Windows XP (KB981322)
5/25/2011 Security Update for Windows XP (KB980436)
5/25/2011 Security Update for Windows XP (KB981997)
5/25/2011 Security Update for Windows XP (KB982665)
5/25/2011 Security Update for Windows XP (KB2115168)
5/25/2011 Security Update for Windows XP (KB2229593)
5/25/2011 Security Update for Windows XP (KB975562)
5/25/2011 Security Update for Windows XP (KB979482)
5/25/2011 Security Update for Windows Media Format Runtime 9, 9.5 & 11 for Windows XP SP3 (KB978695)
5/25/2011 Security Update for Windows XP (KB978542)
5/25/2011 Security Update for Windows XP (KB978601)
5/25/2011 Security Update for Windows XP (KB978338)
5/25/2011 Security Update for Windows XP (KB979309)
5/25/2011 Security Update for Windows XP (KB977816)
5/25/2011 Security Update for Windows XP (KB978706)
5/25/2011 Security Update for Windows XP (KB977914)
5/25/2011 Security Update for Windows XP (KB975560)
5/25/2011 Security Update for Windows XP (KB975713)
5/25/2011 Security Update for Windows XP (KB972270)
5/25/2011 Security Update for Windows XP (KB973904)
5/25/2011 Update for Windows XP (KB955759)
5/25/2011 Security Update for Windows XP (KB974392)
5/25/2011 Security Update for Windows XP (KB974318)
5/25/2011 Security Update for Windows XP Service Pack 3 (KB952069)
5/25/2011 Update for Windows XP (KB973687)
5/25/2011 Update for Windows XP (KB968389)
5/25/2011 Security Update for Windows XP (KB969059)
5/25/2011 Security Update for Windows XP (KB974112)
5/25/2011 Security Update for Windows XP (KB974571)
5/25/2011 Security Update for Windows XP (KB975025)
5/25/2011 Security Update for Windows Media Format Runtime 9, 9.5 & 11 for Windows XP SP 3 (KB954155)
5/25/2011 Security Update for Windows XP (KB956844)
5/25/2011 Internet Explorer 8 for Windows XP
5/25/2011 Security Update for Windows XP (KB971657)
5/25/2011 Security Update for Windows XP (KB973815)
5/25/2011 Security Update for Windows XP (KB960859)
5/25/2011 Security Update for Windows XP (KB973507)
5/25/2011 Security Update for Windows XP (KB956744)
5/25/2011 Security Update for Windows XP (KB973869)
5/25/2011 Security Update for Windows XP Service Pack 3 (KB973540)
5/25/2011 Security Update for Windows XP (KB961501)
5/25/2011 Security Update for Windows XP (KB959426)
5/25/2011 Security Update for Windows XP (KB960803)
5/25/2011 Security Update for Windows XP (KB952004)
5/25/2011 Security Update for Windows XP (KB956572)
5/25/2011 Security Update for Windows XP (KB923561)
5/25/2011 Security Update for Windows XP (KB956802)
5/25/2011 Security Update for Windows XP (KB954459)
5/25/2011 Security Update for Windows XP (KB958644)
5/25/2011 Update for Windows XP (KB952287)
5/25/2011 Security Update for Windows XP (KB950974)
5/25/2011 Security Update for Windows XP (KB952954)
5/25/2011 Security Update for Windows XP (KB946648)
5/25/2011 Update for Windows XP (KB951978)
5/25/2011 Security Update for Windows XP (KB951376)
5/25/2011 Security Update for Windows XP (KB950762)
5/25/2011 Security Update for Flash Player (KB923789)
5/25/2011 Realtek AC'97 Audio
5/25/2011 Update for Windows XP (KB898461)
5/25/2011 Windows Genuine Advantage Validation Tool (KB892130)
Services
Running .NET Runtime Optimization Service v2.0.50727_X86
Running Acronis Scheduler2 Service
Running Acronis Try And Decide Service
Running Application Layer Gateway Service
Running Atheros Configuration Service
Running Automatic Updates
Running Background Intelligent Transfer Service
Running BitDefender Desktop Update Service
Running BitDefender Virus Shield
Running COM+ Event System
Running Computer Browser
Running Cryptographic Services
Running DCOM Server Process Launcher
Running DHCP Client
Running Distributed Link Tracking Client
Running DNS Client
Running Error Reporting Service
Running Event Log
Running Fast User Switching Compatibility
Running Help and Support
Running HID Input Service
Running HTTP SSL
Running IPSEC Services
Running Network Connections
Running Network Location Awareness (NLA)
Running Plug and Play
Running Print Spooler
Running Protected Storage
Running Remote Access Connection Manager
Running Remote Procedure Call (RPC)
Running Secondary Logon
Running Security Accounts Manager
Running Security Center
Running Server
Running Shell Hardware Detection
Running SSDP Discovery Service
Running System Event Notification
Running System Restore Service
Running Task Scheduler
Running TCP/IP NetBIOS Helper
Running Telephony
Running Terminal Services
Running Themes
Running WebClient
Running Windows Audio
Running Windows Firewall/Internet Connection Sharing (ICS)
Running Windows Installer
Running Windows Management Instrumentation
Running Windows Time
Running Wireless Zero Configuration
Running Workstation
Stopped Alerter
Stopped Application Management
Stopped ASP.NET State Service
Stopped BitDefender Update Server v2
Stopped ClipBook
Stopped COM+ System Application
Stopped Distributed Transaction Coordinator
Stopped Extensible Authentication Protocol Service
Stopped Health Key and Certificate Management Service
Stopped IMAPI CD-Burning COM Service
Stopped Indexing Service
Stopped Jumpstart Wifi Protected Setup
Stopped Logical Disk Manager
Stopped Logical Disk Manager Administrative Service
Stopped Messenger
Stopped MS Software Shadow Copy Provider
Stopped Net Logon
Stopped Net.Tcp Port Sharing Service
Stopped NetMeeting Remote Desktop Sharing
Stopped Network Access Protection Agent
Stopped Network DDE
Stopped Network DDE DSDM
Stopped Network Provisioning Service
Stopped NT LM Security Support Provider
Stopped Performance Logs and Alerts
Stopped Portable Media Serial Number Service
Stopped QoS RSVP
Stopped Remote Access Auto Connection Manager
Stopped Remote Desktop Help Session Manager
Stopped Remote Procedure Call (RPC) Locator
Stopped Removable Storage
Stopped Routing and Remote Access
Stopped Smart Card
Stopped Uninterruptible Power Supply
Stopped Universal Plug and Play Device Host
Stopped Volume Shadow Copy
Stopped Windows CardSpace
Stopped Windows Image Acquisition (WIA)
Stopped Windows Presentation Foundation Font Cache 3.0.0.0
Stopped Wired AutoConfig
Stopped WMI Performance Adapter
Device Tree
ACPI Uniprocessor PC
Microsoft ACPI-Compliant System
AMD Athlon XP 2600+
ACPI Power Button
System board
ACPI Fixed Feature Button
PCI bus
PCI standard host CPU bridge
Real Time Clock
Real Time Clock
Real Time Clock
Agere Win Modem
Realtek AC'97 Audio for VIA ® Audio Controller
VIA Rhine II Fast Ethernet Adapter
Motherboard resources
Motherboard resources
Programmable interrupt controller
Direct memory access controller
System timer
System CMOS/real time clock
System speaker
Numeric data processor
Communications Port (COM1)
CPU
AMD Athlon XP
Cores 1
Threads 1
Name AMD Athlon XP
Code Name Thoroughbred
Package Socket A (462)
Technology 0.13um
Specification AMD Athlon XP 2600+
Family 6
Extended Family 7
Model 8
Extended Model 8
Stepping 1
Revision B0
Instructions MMX (+), 3DNow! (+), SSE
Virtualization Unsupported
Hyperthreading Not supported
Fan Speed 1654 RPM
Bus Speed 133.3 MHz
Rated Bus Speed 266.5 MHz
Caches
L1 Data Cache Size 64 KBytes
L1 Instructions Cache Size 64 KBytes
L2 Unified Cache Size 256 KBytes
Core 0
Core Speed 2132.0 MHz
Multiplier x 16.0
Bus Speed 133.3 MHz
Rated Bus Speed 266.5 MHz
Thread 1
APIC ID 0
RAM
Memory slots
Total memory slots 2
Used memory slots 2
Free memory slots 0
Memory
Type DDR
Size 2048 MBytes
DRAM Frequency 133.2 MHz
CAS# Latency (CL) 2.5 clocks
RAS# to CAS# Delay (tRCD) 2 clocks
RAS# Precharge (tRP) 2 clocks
Cycle Time (tRAS) 6 clocks
Physical Memory
Memory Usage 29 %
Total Physical 1.97 GB
Available Physical 1.26 GB
Total Virtual 2.00 GB
Available Virtual 1.90 GB
SPD
Number Of SPD Modules 2
Slot #1
Type DDR
Size 1024 MBytes
Manufacturer Nanya Technology
Max Bandwidth PC3200 (200 MHz)
Part Number M2Y1G64DS8HB1G-5T
Serial Number D1B43A24
Week/year 68 / 07
SPD Ext. EPP
JEDEC #2
Frequency 200.0 MHz
CAS# Latency 3.0
RAS# To CAS# 3
RAS# Precharge 3
tRAS 8
Voltage 2.500 V
JEDEC #1
Frequency 166.7 MHz
CAS# Latency 2.5
RAS# To CAS# 3
RAS# Precharge 3
tRAS 7
Voltage 2.500 V
Slot #2
Type DDR
Size 1024 MBytes
Manufacturer Nanya Technology
Max Bandwidth PC3200 (200 MHz)
Part Number M2Y1G64DS8HB1G-5T
Serial Number E15B0713
Week/year 68 / 07
SPD Ext. EPP
JEDEC #2
Frequency 200.0 MHz
CAS# Latency 3.0
RAS# To CAS# 3
RAS# Precharge 3
tRAS 8
Voltage 2.500 V
JEDEC #1
Frequency 166.7 MHz
CAS# Latency 2.5
RAS# To CAS# 3
RAS# Precharge 3
tRAS 7
Voltage 2.500 V
Motherboard
Manufacturer MICRO-STAR INTERNATIONAL CO., LTD
Model MS-6390
Version 0n31411RE101CROSS10
Chipset Vendor VIA
Chipset Model P4M266/KM266 (VT8375)
Chipset Revision 00
Southbridge Vendor VIA
Southbridge Model VT8235
Southbridge Revision 00
System Temperature 28 °C
BIOS
Brand Phoenix Technologies, LTD
Version 3.09
Date 07/01/2003
Voltage
CPU VCore 1.632 V
AUX 3.328 V
+3.3V 3.056 V
+5V 5.215 V
+12V 2.189 V
PCI Data
1. PCI Available
Graphics
Monitor
Name COMPAQ FP7317 on S3 Graphics ProSavageDDR
Current Resolution 1280x1024 pixels
Work Resolution 1280x994 pixels
State enabled, primary, output devices support
Monitor Width 1280
Monitor Height 1024
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY1\Monitor0
S3 Graphics ProSavageDDR
Memory 32 MB
Memory type 2
Driver version 6.14.10.0025-13.94.25
Hard Drives
ST380011A
Manufacturer Seagate
Form Factor 3.5"
Heads 16
Cylinders 16383
Device type Fixed
ATA Standard ATA/ATAPI-6
48-bit LBA Supported
Serial Number 5JV37E9R
Interface PATA
Capacity 78GB
Real size 80,026,361,856 bytes
S.M.A.R.T
01 Read Error Rate 071 (059 worst) Data 00006696F5
03 Spin-Up Time 099 (097) Data 0000000000
04 Start/Stop Count 100 (100) Data 0000000031
05 Reallocated Sectors Count 100 (100) Data 0000000000
07 Seek Error Rate 087 (060) Data 002324C2B7
09 Power-On Hours (POH) 089 (089) Data 000000263D
0A Spin Retry Count 100 (100) Data 0000000000
0C Device Power Cycle Count 096 (096) Data 0000001010
C2 Temperature 036 (048) Data 0000000024
C3 Hardware ECC Recovered 071 (059) Data 00006696F5
C5 Current Pending Sector Count 100 (100) Data 0000000000
C6 Uncorrectable Sector Count 100 (100) Data 0000000000
C7 UltraDMA CRC Error Count 200 (200) Data 0000000000
C8 Write Error Rate / Multi-Zone Error Rate 100 (253) Data 0000000000
CA Data Address Mark errors 100 (253) Data 0000000000
Temperature 36 °C
Temperature Range ok (less than 50 °C)
Status Good
Partition 0
Partition ID Disk #0, Partition #0
Disk Letter C:
File System NTFS
Volume Serial Number 48F9C7EE
Size 75GB
Used Space 11.0GB (15%)
Free Space 63GB (85%)0 -
Worst product ever. Zero Support and Software doesn't work, I'll make sure and tell my friends never to buy this bull crap. GoodBye.0 -
Worst product ever. Zero Support and Software doesn't work, I'll make sure and tell my friends never to buy this bull crap. GoodBye.
Real Time Protection Disabled (WINDOWS XP >Says I have NO Anti-Virus)
So it should be. Will it be otherwise then it will not be full disabled and the driver still loaded.
I have test this by some other AV's where windows xp and 7 after disable realtime protection + firewall did not alert about missing AV and no firewall installed, guess why, it doesn't go to disable full at all by some AV/Security suites.
Bitdefender is a way a head as many other AV's. Produce or collect some false positives and you will see by self that Bitdefender is one of the best out there.
To do that go and collect seldom used exe packer, pack a few files, scan them with different AV's and see how many show suddenly Virus alert. A few of the other AV's even do not allow with a few clicks to exclude them but require to go in the config first.
BitDefender is an outstanding AV.0 -
Hello,
Theotherguy87: A lot of useless information about your system posted. We were more interested in knowing the basics info about your PC: RAM, processor, architecture.
I understand your frustration however I can't provide you with an answer without seeing a log file or take a look on your PC configuration and the list of installed programs and drivers.
One thing caught my attention from the endless list you posted: the Windows Firewall is Enabled even tho' should be disabled considering that you are using BitDefender Total Security 2011.
Furthermore please tell me what exactly you tried when you mentioned:
1) I did everything.
2) Nothing worked.
- what were the steps you took ?
- what exactly didn't worked ?
From the info you provided I can think of few possible causes for the issue you encounter:
1. a previous version of BitDefender not correctly uninstalled (BitDefender 2010 and older);
2. A BitDefender reinstall not properly performed;
3. Another security solution with a Real Time Protection module still present in the PC or not properly uninstalled;
4. A faulty installation of BitDefender caused by either using the "Run" command when saving the installation kit and/or trying to install BitDefender without Administrator rights (for Windows Vista/Windows 7 it's strongly recommended to use the option "Run as Administrator" when trying to install a software that needs administrator rights to be properly installed).
Follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and the link to this topic.
Looking forward to your answer!
Zxw: Thank you for your kind words
Kind regards,0