Bitdefender Total Security 2012 Slow Internet Slow Downloading Problem Ple Solve Bitdefender Team
I HAVE INSTALL BITDEFENDER 2012 AND NOW MY INTERNET OR DOWNLOADING SPEED IS VERY SLOW
MY PC IS INTEL CORE 2 DUO 2 GB RAM 1 GB GRAPHICS RAM
OR I USE 3G DATA CONNECTION 21 mbps
then i install bitdefender 2011 my internet problem was solve so ple fix the problem bitdefender team
bitdefender is no 1 for best security my pc is protect via bitdefender but new bitdefender 2012 security is very good but slow down my pc or internet CONNECTION
ple solve 
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Comments
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Hello,
Do you have BitDefender updated with the latest product fixes released?
Right click on the Bitdefender icon in the sytem tray and select 'About'. Tell me the build specified in the new window. Also please check the version of the file bdtl.dll from:
C:\Program Files\Bitdefender\Bitdefender 2012
What Windows are you using? What PC architecture?
Looking forward to your answer!0 -
I have same problem in internet browsing its very slow and when i open its still loading and don't open and when make refresh its open
. And when i remove Bitdefender Total Security 2012 the problem its fix ?! And today i install the Bitdefender Total Security 2012 and update it and same problem . My build specified its 
My windows its enterprise 7 and my PC architecture
And the version of the file bdtl.dll its 15.0.27.333.
There is any way to fix it .
:mellow: 0 -
Hello,
Sorry.MySoul: please update Bitdefender with the latest product updates released. The build should be: 15.0.31.1282 and the bdtl.dll file version: 15.0.31.1278. Restart the PC and let me know if you still encounter the same issue.
Regards,0 -
I have BitDefender Internet Security 2012 and have been having the same problems since I installed it on my Windows 7 notebook. I tried disabling every component, one at a time, to see if that fixed the problem, but it didn't. I think I've managed to fix my problem though. I turned off everything in BitDefender related to browser protection. That didn't fix anything and I'm not sure if it's necessary, but I don't need that anyways. I basically turned off everything under Privacy Control -> Antiphishing. What did fix the problem for me was resetting my web browser back to defaults and disabling all addons. I've only tried this on Firefox, because that's the only browser I use, but Internet Explorer has a similar reset function.
For Firefox on Windows 7, open the start menu then type in the search box "firefox.exe -safe-mode" without the quotes. In the dialog box that comes up, check all the boxes except the one to delete all bookmarks. Then click the "Make Changes and Restart" button. That should fix the problem, seems like it's due to some addon that BitDefender installs into your browser. In Firefox you'll still have to go back and manually enable addons like Flash Player and Java if you want your browser to work the way it used to.
I haven't tested to see if the reset in Internet Explorer fixes the problem, but to reset it you need to go to Start -> Control Panel -> Internet Options -> Advanced -> Reset. I'd make sure "Delete Personal Settings" isn't checked so you don't lose your saved passwords or anything like that, then click Reset again.0 -
Hello,
Sorry.MySoul: please update Bitdefender with the latest product updates released. The build should be: 15.0.31.1282 and the bdtl.dll file version: 15.0.31.1278. Restart the PC and let me know if you still encounter the same issue.
Regards,
I also facing same problem...
I am using a broadband connection 8mbps and after installing BitDefender TTLS 2012 my internet speed is very slow.
I try uninstalling it and after uninstalling my internet working well....
My TTLS build version is 15.0.31.1282
My system is running on windows 7 ultimate SP1 64-bit...
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Hello,
@Abhishek Poswal: please tell me the version for the two files below, located in the Bitdefender installation folder:
- bdtl.dll;
- httpvs10xu.dll;
Default installation folder: C:\Program Files\BitDefender\Bitdefender 2012\
Also tell me the exact name of the file you used to install BitDefender.0 -
I purchased BitDefender Antivirus Plus 2012 yesterday for 3 PC's for 3 Years.
Today les than 24 hours later - I uninstalled it off all 3 machines.
It is really bad! Firstly - the machine became so slow and unusable that it was frustrating to even try to open the google home page.
Secondly - my drive C: stayed at 100% usage for more than 20 hours after installing it.
My system froze over night so that I had to power it off and back on again this morning. I have NEVER had my system freeze like this - EVER.
Internet browsing is VERY slow - a page that normally would take a second to load - like this forum page - can take up to 30 seconds to load.
I also use VMWare workstation 8 - and after installing BitDefender I can no longer start my 64 bit virtual machines as it interferes with hardware virtualisation.
My machine froze again this morning about 30 minutes after the reboot.
I have since uninstalled bit defender and installed Avast free software. My system is once again responsive and is working as it should. The HDD has gone back to the initial caning when windows starts to then after about 15 minutes returning to idle.
The version that I had of Bit Defender was 15.0.34.1437. I made sure I had the latest update before uninstalling just in case something was updated overnight - but sadly no.
My laptop is an Acer Aspire 8943G, Intel Core i7 740QM, 16GB RAM, 2 * 750GB SATA HDD, ATI Mobility Radeon 5850 with 2GB Dedicated Graphics. Windows 7 SP1 x64 Enterprise edition.
As you can see from these specs - my system should not be taking anywhere up to 30 seconds to open the browser and display the google home page.
I know that its going to be next to impossible to get a refund of the purchase of this software - but one this is for sure - I will never purchase from Bit Defender again - nor will i recommend it - it is not fit for purpose." />
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I just purchased Bitdefender Internet Security 2012. I am really frustrated. I, too, am experiencing extremely slow browsing, no matter what browser I use. I am very disappointed. I seriously want my money back. The only way it's faster is if I put it in game mode, but then I feel vulnerable. Screwed! And out of nowhere my computer crashed today, for the first time EVER. Shut down right before my eyes. I was completely freaked out.
Toshiba Satellite L500, Windows 7.0 -
I purchased BitDefender Antivirus Plus 2012 yesterday for 3 PC's for 3 Years.
Today les than 24 hours later - I uninstalled it off all 3 machines.
It is really bad! Firstly - the machine became so slow and unusable that it was frustrating to even try to open the google home page.
Secondly - my drive C: stayed at 100% usage for more than 20 hours after installing it.
My system froze over night so that I had to power it off and back on again this morning. I have NEVER had my system freeze like this - EVER.
Internet browsing is VERY slow - a page that normally would take a second to load - like this forum page - can take up to 30 seconds to load.
I also use VMWare workstation 8 - and after installing BitDefender I can no longer start my 64 bit virtual machines as it interferes with hardware virtualisation.
My machine froze again this morning about 30 minutes after the reboot.
I have since uninstalled bit defender and installed Avast free software. My system is once again responsive and is working as it should. The HDD has gone back to the initial caning when windows starts to then after about 15 minutes returning to idle.
The version that I had of Bit Defender was 15.0.34.1437. I made sure I had the latest update before uninstalling just in case something was updated overnight - but sadly no.
My laptop is an Acer Aspire 8943G, Intel Core i7 740QM, 16GB RAM, 2 * 750GB SATA HDD, ATI Mobility Radeon 5850 with 2GB Dedicated Graphics. Windows 7 SP1 x64 Enterprise edition.
As you can see from these specs - my system should not be taking anywhere up to 30 seconds to open the browser and display the google home page.
I know that its going to be next to impossible to get a refund of the purchase of this software - but one this is for sure - I will never purchase from Bit Defender again - nor will i recommend it - it is not fit for purpose." />
Well an Update - I managed to identify the excessive disk usage - and it was NOT bit defender - it appears that Windows System Restore had run out of space for creating restore points and was constantly deleting and creating new restore points - or something along those lines. Wierd - Anyway - by increasing the storage allowed for System restore - the system settled down and is back to idle disk usage. YAY!
Still trying to resolve the VMWare hardware virtualisation issue and the slow internet browsing.
Have raised a support ticket with BitDefender and working with Tech Support on the remaining two issues.
But at least thats one issue down.
Cheers
Rod.0 -
Hello guys
@ Rod
Could you please provide me the ticket ID so I can take a look?
@ dkmomma
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Thank you for your time.0 -
Hello guys
@ Rod
Could you please provide me the ticket ID so I can take a look?
@ dkmomma
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Thank you for your time.
Hi Cristi B.
The ticket number is 201111211001188
Cheers
Rod0 -
Hi Rod
Please check you inbox in about 15 minutes.
Thank you for your patience.0 -
I'm having the same problems as well.
My ticket number is:201112041008121
Thanks0 -
Hi. Had to uninstall the product, and clear the temp files. I wanted to get rid of it all ASAP. That is the only way I can read the email you sent. Is there a 64 bit specific product? The last years product had a 64 bit version and worked like a charm. But this........
I need step by step instructions on installation, and wonder if it will work. And why it constantly blocks Google and the Chrome browser. The computer runs slow; hangs and crashes. I know it is the Bitdefendef that is the problem, because I uninstalled my Last Pass password manager, and the MalwareBytes anti malware, reinstalled the Bitdefender, and the same problem exists. I should go back to the 2011 version - that version fan smoothly with no conflicts, plus it had a 64 bit version. Why this one does not have one?
I am writing this response from my phone since I shut down my system since it is unprotected.
My ticket number is:201112041008121
Thanks0 -
Also mailed problem by speed Internet Explorer on Win7 to Christi B.
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Hi everyone
@ moveandstore
Please check this topic in about 15 minutes.
http://forum.bitdefender.com/index.php?showtopic=30910
@ Deu###eke
I will analyze those files and get back to you.
Thank you.0 -
I'm having the same problems as well.
My ticket number is:201112041008121
Thanks
Hello,
Recently bought Bitdefender Internet security 2012 and also experienced crawling internet connections on either Firefox or IE. Chrome was also slow, but not to the same level. After a week of perseverance, I managed to solve the speed issues that I was experiencing and may be the same issue that others may face. If you are using windows 7, and have the latest updates installed, you may find that Windows Defender and Windows Firewall is installed and running in the background as a default even with other AV software installed. Windows defender and firewall is integrated within the OS as a default and not always visibly running. You will find that service to these programs may be running in the background and interfering with Bit defender.
To disable:
At the Windows Start orb, type in 'Defender'
Select 'Windows Defender'
Select Tools, Options.
On the left plane, select 'Administrator' and unselect 'use this program', and then Save
A prompt will pop up, select 'yes'
Defender should now be turned off.
Open the task manager, services, and check to see if Windows defender service is stopped.
Restart and that should be you. It has worked for me and may be the same issues that others are experiencing. Worth a try.0 -
Hi Blueliteuk
Thank you very much for sharing that information.
Your feedback is appreciated
Take care.0 -
Hello
Deu###eke, do you have Internet Explorer 9 installed and all the updates delivered by Microsoft via Automatic Updates? Do you encounter the same issue on another browser?(like Firefox, Chrome, etc).
Thank you.0 -
Hello
Deu###eke, do you have Internet Explorer 9 installed and all the updates delivered by Microsoft via Automatic Updates? Do you encounter the same issue on another browser?(like Firefox, Chrome, etc).
Thank you.
Hey Christi B,
Also tested with Firefox -> Same problem: slow browsing with BD2012
Tested on PC with Vista -> IE and FireFox -> Same problem: slow browsing with BD20120 -
I have several Windows XP PC's a Vista Notebook and a Windows 7 Notebook and all three have been reduced to really slow browsing with Bitdefender 2012 installed. If there isn't a solution to this, I will need to get a refund.
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Hello everyone
A product update was released. Your build should be 15.0.36.1530(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).
In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).
Changelog:
http://forum.bitdefender.com/index.php?showtopic=28172
Let me know if the situation is solved. Have a nice day.0 -
Hi Christian,
First I want to say that I am utterly disappointed with BD12.
I was using Kaspersky 11 and it worked very well. I heard BD12 was better so I decided to purchase and install into my 2xlaptops.
Since then my browsers firefox/chrome have stopped working. I have tried uninstalling rapport trustee but it has not helped with the speed.
How can a great software like BD can get so wrong?
I have decided to purchase kaspersky pure to protect my computer.0 -
I hope it is a problem with your rapport trustee software. At some point rapport and bit defender both are colliding ,first uninstall rapport and then uninstall bit defender and then restart your computer and then again install Bit defender,after installation please don't forget to update it online
__________________
God never made his work for man to mend
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Hello
@ drvanbui
We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.
Since this actual situation could be different from PC to PC, we will discuss all the new cases in separate topics.
Thank you for taking the time and please do not hesitate to contact us if you need further details from us.
Take care.0
