Bitdefender Antivirus Crash

Please read the resolution in this topic. For user AlexJordan, the cause was leftover remnants of another security program that he thought had been uninstalled. Conflicts from running 2 or more security programs are the most common cause of this type of problem.

Please let us know the following:

- Is Windows 7 Service Pack (SP)1 installed?

- Do you have any other security program(s) curently installed on your PC?

- Did you uninstall any other security program(s) prior to installing or attempting to install BD?

- If the answer to question 6 is YES, what method did you use to uninstall each - the program's Windows Start Menu 'Uninstall' function, Windows Add/Remove Program function, the company's standalone downloaded uninstall tool or a third party uninstaller such as Revo Uninstaller?

- What type/speed processor (CPU) is in your PC?

- How much memory (RAM) is in your PC?

Awaiting your reply,

Thanks for the additional info. In order to troubleshoot the issue you are encountering please send a Support Tool log as explained below:

[how to GENERATE A STANDALONE SUPPORT TOOL LOG]

- Save and extract the BitDefender_SupportTool tool to a location of your choice: http://www.bitdefender.com/files/Knowledge...Supporttool.exe

- Double-click on the Bitdefender_Supporttool.exe file (if you are using Vista or Windows 7, right-click on the Bitdefender_Supporttool application file and select "Run as Administrator");

- Fill in the required information and press the "Next" button (make sure you use a valid email address and include a detailed description of the issue you are encountering);

NOTE! If you want to reproduce the issue and enable additional logging you will have to restart the computer and then use the Support Tool again after reproducing the issue to complete the data gathering;

- A file will be created on your desktop (BDSP_*). Upload the file to any of the free file sharing servers below:

http://www.rapidshare.com

http://www.mediafire.com

http://www.sendspace.com

- After uploading the file, the file sharing server will display a download link. Copy the download link and paste it in a PM (Private Message) to DanyDan of BD tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for tech support to analyze the log files and respond depending on their workload, so please be patient.

Regards,