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[resolved]bitdefender Internet Security 2012 Installer Not Responding

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varunit
varunit
edited September 2011 in Installation

Hello, I am trying to install BD IS 2012, It proceeded to till the following screen and then stopped responding at all.. I had waited for more than half an hour..


post-22994-1316865262_thumb.jpgstopt.jpg

Comments

  • varunit
    varunit
    Options

    I have also tried BD uninstaller tool, but after when i try to install, the installer still pauses at the install files step..

  • nikki605
    nikki605
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    Which installation fille are you trying to install? Since you didn't state which version of BDIS 2012 (32-bit or 64-bit) you are trying to install, have you tried the full-file download version? If not, you can find a link to it in this pinned topic.


    Also, it would help to know the following:


    - Which Windows OS is installed - WinXP, Vista or Win7?


    - What Windows Service Pack (SP) is installed - SP1, SP2, SP3, etc.?


    - What is the architecture of the Windows OS - 32-bit or 64-bit?


    - Do you have any other security program(s) currently installed on your PC?


    - Did you uninstall any other security program(s) prior to installing or attempting to install BD?


    - If the answer to question 6 is YES, what method did you use to uninstall each - the program's Windows Start Menu 'Uninstall' function, Windows Add/Remove Program function, the company's standalone downloaded uninstall tool or a third party uninstaller such as Revo Uninstaller?


    - What type/speed processor (CPU) is in your PC?


    - How much memory (RAM) is in your PC?


    Regards,

  • varunit
    varunit
    Options

    Thanks for the response..


    I am trying to install 32b version of BD IS 2012. in win 7 x86 OS,2Gb RAM,500GB HD..


    I am sure that I don't have any other security products installed. I have removed all including MBAM pro prior to start the installation and cleaned my system using 3 registry cleaners...


    I have downloaded the full setup (226 MB) more than a month ago. It installed successfully.Then I uninstalled it and switched to some other security program.


    Now when I try to install using the same installer, it stuck at that "install files" option..

  • varunit
    varunit
    Options

    Downloaded the latest version of BD IS 2012 from the pinned link in your previous post. Installed it successfully in my system. Thanks a lot for your help... :)

  • nikki605
    nikki605
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    You're welcome. Glad you were able to get it installed. :)


    I will close this topic as resolved. Feel free to start a new topic, if needed.


    Regards,

This discussion has been closed.

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