Can't Delete Files

bombaynori
bombaynori
in Antivirus

When I try to delete files, explorer is terminated by AVC with an error(please check attached file).


Bitdefender Anti Virus Pro 2011


Windows 7 Professional 64

post-24215-1317470525_thumb.png

Comments

  • bombaynori
    bombaynori

    files which I tried to delete.


    zips, wmvs, exes. prob 20 to 30 files.


    I needed to attempt several times to delete on same files .


    why does AVC terminates explorer?


    I like BD, but I don't like BD which influence badly on usual operation(I just delete files).


    I really don't know what kind info I should show you to solve my problem...

  • operabilus
    operabilus
    edited October 2011
    files which I tried to delete.


    zips, wmvs, exes. prob 20 to 30 files.


    I needed to attempt several times to delete on same files .


    why does AVC terminates explorer?


    I like BD, but I don't like BD which influence badly on usual operation(I just delete files).


    I really don't know what kind info I should show you to solve my problem...


    If I watch closely the screenshot, it seems that the detected process is not Explorer.exe from Windows, but a process named "explorer .exe" (there's a space between explorer and the extension). I might be wrong, but please tell me whether the taskbar disappears when AVC detects that process.


    If it is not the genuine explorer.exe that AVC kills, the behavior is normal, AVC detects a malware named "explorer .exe".

  • bombaynori
    bombaynori
    If I watch closely the screenshot, it seems that the detected process is not Explorer.exe from Windows, but a process named "explorer .exe" (there's a space between explorer and the extension). I might be wrong, but please tell me whether the taskbar disappears when AVC detects that process.


    If it is not the genuine explorer.exe that AVC kills, the behavior is normal, AVC detects a malware named "explorer .exe".


    Thanks for your reply.


    Here are screenshots before and after.


    post-24215-1318007716_thumb.png

    post-24215-1318007735_thumb.png

  • bombaynori
    bombaynori

    any progress about that?


    Is this issue depending on localization or my pc??


    I will provide any info you need to solve it.

  • rootkit
    rootkit ✭✭✭
    edited October 2011

    Hi


    Please pack this file in an archive and send me a PM with it.


    C:\Windows\explorer.exe


    Also, you can upload it to http://www.mediafire.com/ and send me the link.


    Thank you.

  • rootkit
    rootkit ✭✭✭

    Hi


    That file is genuine and it's part of Windows Operating System.


    http://www.virustotal.com/file-scan/report...cff0-1319188848


    Tu further investigate his issue, please send us a BDsyslog.


    Please follow the instructions from this KB article:


    http://www.bitdefender.com/support/How-to-...g-tool-628.html


    and send me back the log over PM.


    p.s.: if you can attach the file, upload it on that same file transfer websever and send me the link.


    Thank you.

  • bombaynori
    bombaynori

    Thx. I will report when I get this error again.

  • rootkit
    rootkit ✭✭✭

    Hi Norizo


    Thank you for your feedback.


    Also, please note that you can upgrade to Bitdefender 2012 free of charge.


    http://forum.bitdefender.com/index.php?act...f=211&id=42


    Have a nice day.

This discussion has been closed.

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