Bitdefender Pchooklaunch64.exe Error

Hi Mihai and welcome to our forums.

Sorry for delaying our answer.

In order to help you with this issue, we kindly ask you to send us a screenshot of the error message that you receive as follows:

1. When the window is on the screen please press the "PrintScreen" key ("PrintScreen" is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows's clipboard)

2. Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation (Start > Program > Accessories > Paint))

3. Paste the picture in a new Paint document;

4. Save the file in JPEG format (BMP format is too big to upload)

5. Attach the screenshot in your next post.

We are looking forward to hearing from you.

Have a nice day.

Hi and welcome to our forums.

The files pchooklauncher32.exe and pchooklaunch64.exe are legit processes of Bitdefender.

One of its functions is with the Parental Control module and the Active Virus Control / Antivirus.

It is used also in the malware analysis process to determine if a software has malware characteristics, even if we don't have a definition in the product for that file.

Thank you.

Hello

Have you tried to use another browser?

Thank you.

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.