Total Security 2012 Keeps Crashing
Hi
I have installed Total Security 2012 which for some reason keeps crashing and becomes unrespnsive with a windows prompt to restart the PC.
I have tried completely uninstalling ....same result
The only way around it is to regularly run a repair wizard
Any ideas its driving me nuts now
Comments
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Hi
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Thank you.0 -
Same here...ever since I upgraded to this new console it keeps crashing on me.
What do I need to do?0 -
Here the same... after the last update vsserv.exe continues crashing.
I did the report yesterday when it crashed for the second time, but today it crashed again.
I've sent you the report via PM0 -
And here're the screens:
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Uploaded with ImageShack.us
What kind of AV doesn't let you scan properly??0 -
yep those are exactly the screen shots Im seeing - it I run to uninstall but then 'repair' it seems to come back up for a couple of days then crash again - I suspect its following the update process but I need to check the logs properly.
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Hi guys
I've looked over those logs and I didn't find anything suspicious.
Please repair the product, reboot, manually install the latest update and reboot again.
[How to Repair Bitdefender 2012]
- Click on the START menu button;
- Go to (All) Programs -> Bitdefender 2012 -> choose "Repair or Remove";
- Follow the on-screen instructions and restart the computer each time you are requested to;
- Register and activate the product, then open Bitdefender and run a new update; reboot again if requested;
- please test to see if the issue still replicates.0 -
Thanks for the advice, Cristi, but the issue is now even worse.
Before, the issue was happening every time I was doing a system scan, now it directly happens on windows start.
I've decided to completely remove Total Security with the uninstall tool, hoping it works, but before of that I'm doing a new report in which I'm sure you can see at least the Windows administrative events generated.0 -
Hi _Diego_
Using the email address from your account, I've created in the system this ticket ID:
201110281018041
In about 15 minute, you will receive and email with further instructions.
Thank you in advance for understanding. Have a nice day.0 -
Hi
Thank you for the information received via PM.
Please check your email in a couple of minutes.
Have a nice day.0
