Bit Defender Antivirus Plus 2012 Problems

Hi,


I have bought bit defender anti virus plus 2012 from a nearby shop and after installing it among my 2 pcs. I found out quite amount of problems.


Windows XP (Desktop) and Windows 7 (Laptop)


Same problems :-


1. Could not sign in MSN. It will crash as soon i click connect.


2. My web browsing / youtube eventually slows DOWN a lot.


3. Couldnt not even enter my own Router Homepage "192.168.1.1"


Problem 3 could be solved by turning off the toolbar but only worked on google chrome. Firefox still couldnt not enter.


I could only sign in MSN once i turn off the active scanning.


I am sure that my internet speed was not a problem because after i uninstall it, everything was perfectly fine and back to normal.


I do hope that this problems could be solved ASAP before reinstalling it back.


Hope that my money is not wasted on this product.


I have sent a report, screenshots and bdsp file to your technician and i hope it could be FIX asap.


I hope that the answer or solution that i received is not by turning off this and that which would make my PC vulnerable.


No point buying this product if i was asked to turn off all the safety features.


Thanks.

Comments

  • Please post your trouble ticket number here to avoid unnecessary duplication of effort by BD tech support.


    Thanks,

  • Patrick, you are far from alone in these problems, have a read through some of the other threads on this forum. They claim to have released an update to fix the problems, but it didn't solve my Firefox problems.

  • rootkit
    rootkit ✭✭✭
    edited October 2011

    @ patrick88


    Hi patrick88 and welcome to our forums.


    Please provide the ticket ID so I can search it in the system.


    Thank you very much.


    @ Rik__


    Hi


    Please read this post and provide me the requested information.


    http://forum.bitdefender.com/index.php?showtopic=29397


    The discussion will continue in that topic. Thank you.

  • @ patrick88


    Hi patrick88 and welcome to our forums.


    Please provide the ticket ID so i can search it in the system.


    Thank you very much.


    @ Rik__


    Hi


    Please read this post and provide me the requested information.


    The discussion will continue in that topic. Thank you.


    [Ticket ID:201110261007625] Connectivity

  • rootkit
    rootkit ✭✭✭

    Hi


    Please tell me, do you have the latest build installed?


    http://forum.bitdefender.com/index.php?sho...mp;#entry124814


    Thank you.

  • Hi


    Please tell me, do you have the latest build installed?


    http://forum.bitdefender.com/index.php?sho...mp;#entry124814


    Thank you.


    15.0.33.1409


    The problems remain the same.

  • rootkit
    rootkit ✭✭✭

    Hi


    Please check your inbox.


    I've sent you further instructions.


    I recommend you to continue this discussion via email because is better to keep just one communication channel.


    Thank you in advance for understanding.


    Have a nice day.

  • All my problems are SOLVED.


    No more msn Error.


    Normal internet Speed in web surfing.


    Able to enter my router homepage.


    Thanks very much.


    Especially to


    >> >> >> >> > Mr. Eduard Bararu


    >> >> >> >> > Bitdefender Technical Support Engineer


    To those who face other or same problems~ i recommend you have patience and try and mail them your problem.


    They might be able to help you.


    Just be patient.


    Thanks again.

  • Hi patrick88


    Thank you for your feedback.


    Should you need any further assistance, please do not hesitate to contact us.


    I declare this topic closed.


    Have a nice day.

This discussion has been closed.