Bitdefender Keeps Turning Av Autoscan & Sync Off And On

hombero
hombero
in General

Hello, just installed BitDefender 2012 total security on a newly formatted PC.


The program keeps reporting the following types of messages and I have to manually go in and turn the services back on, please help!


The messages are like follows:


Autoscan settings changed <date>


Safebox autosync settings changed <date>


I have to manually open up the control panel and re-enable the services, is the program just updating itself or?


I'm worried about the potential lapses in security...


Thanks in advance for your reply

Comments

  • rootkit
    rootkit ✭✭✭

    Hi and welcome to our forums.


    Please tell me, what build do you have installed?


    Have you restarted the machine after the installation?


    http://forum.bitdefender.com/index.php?showtopic=28647

  • hombero
    hombero

    Thanks for the quick reply!


    This is the build info from the about menu:


    Bitdefender Total Security 2012 - Build: 15.0.34.1416

  • rootkit
    rootkit ✭✭✭

    Hi


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

  • hombero
    hombero

    Hi I tried to send it, but it says "Upload failed. You are not permitted to upload this type of file"

  • hombero
    hombero

    Have uploaded the file to a file hosting service now, but I have to wait to send another PM with the link

  • rootkit
    rootkit ✭✭✭

    Hello


    That last PM was empty.


    Thank you.

  • ghost649
    ghost649

    Hello: I have the same problem. After weeks of trying to figure the problem out, I found that if I shut my Screen saver off, then the Events would stop. I was curious, so I ran a test. I cleared out my Events and set my screen saver to turn on in 1 minute. I let it go for a minute or two then moved my mouse to deactivate the screen saver and went back to the Bitdefender Events tab and found that the Events had deactivated and activated to the same times my screen saver test went on.


    I am still waiting to here back from Bitdefender on why this happens


    Regards


    Bitdefender customer

  • rootkit
    rootkit ✭✭✭

    Hello


    Thank you for your feedback.


    Interesting discovery. I will try to reproduce it and get back to you with more details.


    Take care.

  • ghost649
    ghost649

    Have to run my computer without a screen saver now.

  • rootkit
    rootkit ✭✭✭

    Hello


    The current situation is also discussed here:


    http://forum.bitdefender.com/index.php?showtopic=30168


    A solution will be posted soon in that topic.


    Thank you in advance for understanding.


    Take care.

This discussion has been closed.

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