Unauthorized Charge On My Credit Card

kellmc919
kellmc919
edited November 2011 in General

Hello, I am utilizing this forum as I am unable to locate a phone number for customer service on the BidDefender website. I noticed a charge on my current credit card statement from your company, though I do not have BitDefender software on my personal computer and have no recollection of ever purchasing your products.


This charge was made without my authorization or knowledge and I would like the charge removed. I would also like to ensure that this charge is not repeated next year, as I have read other customer complaints saying they have experienced this problem once a year. I look forward to your feedback.

Comments

  • rootkit
    rootkit ✭✭✭
    edited November 2011

    Hello and welcome to our forums.


    The phone numbers are available in your My Bitdefender Account.


    Have you contacted us before(via chat or email)?


    Do you have a ticket in the system?


    Thank you.

  • kellmc919
    kellmc919

    Hi Cristi, thank you for your reply. I just created an account today to submit my question in this forum, and have not submitted a chat or email. Please advise the best way to proceed in getting my credit card refunded for this charge.

  • rootkit
    rootkit ✭✭✭

    Hi


    Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID: 201111151017708


    I will send you further details via email.


    Thank you.

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