Bitdefender Slows Internet Dramatically

I agree! Technical Support are you paying attention?!! It appears you have SEVERAL problems with your BitDefender 2012 software. There are at least seven different threads on this Forum indicating similar problems with BitDefender 2012. Instead of the plausible deniability and casting blame on web browser(s) software or functionality, add-ons, or other third party software; how about determining the real root cause(s), forumulate positive and lasting correction action/solution(s), and get them out to the customers ASAP! The guesses and excuses are getting a little old.

I had Kapersky Internet Security 2011 it worked fine I read various sites reviews (amazon included) and BD 2012 was supposed to be the best, no mention of slow internet. As above post have said I installed BD2012 yesterday having uninstalled K2011. Not impressed at how sluggish the net has become. I too tried different settings whilst trying to keep secure. But still both Google chrome and Firefox 8 are run slow. Once the page has set up it speeds up slightly but its not good enough.

Please Help

because there is no Tech responce to this email I guess this problem is officially un-fixable.

Time to redeem that 15 day money back refund.

thanks

Good move 'stubble88'. Wish I could do the same.

Bitdefender: If you don't fix this soon then you will lose customers by the thousand. vsserv.exe is permanenrtly active on everyone's machines it seems, and slows everyone's PC to a crawl with memory/ CPU and Disks working like crazy. I've used BD for 4 years but even though I have 11 months remaining I am considering alternatives; the performance is intolerable and your inactivity in fixing this issue is regrettable (and it is your future profits which may regret it most). I advise your doing something as a priority.

I GOT THIS FRM SUPPORT:

Thank you for your e-mail. In order to solve this issue you will need to add

the application to the Exclusions List. The steps are below and are quite

simple:

1. Open the Bitdefender program > Settings > Antivirus > Exclusions

2. Add the file to the Active Virus Control exclusions: click on "Excluded

processes" > add the .exe file of the software and make sure it is "Allowed" >

click "Close".

3. Now add the file to the "on access and on-demand" scan exclusions: click on

"Excluded files and folders" > Add the file and make sure it's excluded for

"both" on-access and "on-demand" scanning.

4. Also add a Firewall rule for it > go to the Firewall module > Advanced >

click on "Application rules":

- Browse to the application and click on "Open"

- Select both "Local Address" and "Remote Address" boxes

- At "Network type" select "Trusted"

- Events > select all the boxes (Listen, Traffic, Connect)

- Protocol: Any

- Direction: Both

- IP version: Any

Click on OK and close the Rules window.

Now please restart the computer and recheck the software. I'm fairly confident

the above solution will solve the issue you reported, but should you require

further assistance please don't hesitate to contact us.

I just got mine and its moving so slow...

Have you tried the above advice from the CS at BD?

Bitdefender: If you don't fix this soon then you will lose customers by the thousand. vsserv.exe is permanenrtly active on everyone's machines it seems, and slows everyone's PC to a crawl with memory/ CPU and Disks working like crazy. I've used BD for 4 years but even though I have 11 months remaining I am considering alternatives; the performance is intolerable and your inactivity in fixing this issue is regrettable (and it is your future profits which may regret it most). I advise your doing something as a priority.

Well said, 'mick60'. Conveys the thoughts of MANY of us.

Hello

This discussion will continue over here:

http://forum.bitdefender.com/index.php?showtopic=29397

Thank you.