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Garbled Text Not Solved (traditional Chinese)

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lmtseng
lmtseng
in General

I upgraded my Bitdefender Total Security from the 2010 to the 2012 version recently, and the text turned garbled on some websites after installation.


Actually, I've re-installed my Windows 7 system due to system crash after the first installation of BD2012.


This means the system is clean now and the chance of compatibility problem is low.


There are similar topics in this forum indicating that garbled texts were noted on some Japanese websites, and they said this issue was solved in recent updates. But it seems not working for me.


I'm using Windows 7 32bit, traditional Chinese (Taiwan) version. Ironically, I could read the simplified Chinese (they use in China) version of the same website.


Please solve this problem for me, and I hope you can extend my subscription or give me the refund...I have to buy another antivirus software now!


post-82649-1322182494_thumb.jpg

Comments

  • lmtseng
    lmtseng
    Options

    Does any technical support team notice this?


    Or should I post this issue to amazon.com or other websites and you'll respond?

  • abbie
    abbie
    Options

    Hi Have you contacted to bit defender technical support team ?if not please write a mail to them and wait for response.

  • rootkit
    rootkit ✭✭✭
    Options

    Hello


    Please tell me what build do you have installed?


    http://forum.bitdefender.com/index.php?showtopic=28647


    Thank you.

  • lmtseng
    lmtseng
    Options

    15.0.34.1437


    Thank you for trying to solve this problem.

  • lmtseng
    lmtseng
    Options

    Another week has passed by...still no idea?


    15.0.34.1437


    Thank you for trying to solve this problem.

  • lmtseng
    lmtseng
    Options

    2 months now. I give up.


    I REQUEST A REFUND.


    Another week has passed by...still no idea?
  • rootkit
    rootkit ✭✭✭
    Options

    Hi :)


    A product update was released. Your build should be 15.0.36.1530(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).


    In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).


    Changelog:


    http://forum.bitdefender.com/index.php?showtopic=28172


    Let me know if the situation is solved. Have a nice day.

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