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I Cant Complete Registration And That Makes Me Cant Update X.x

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promark
promark
in General

i cant Complete Registration and that makes me cant update x.x


always says no internet connection ... while im connected and using internet


post-83648-1322931020_thumb.png


any help plz :)


thx

Comments

  • rootkit
    rootkit ✭✭✭
    Options

    Hello


    Do you have a wireless connection? Do you have a router?


    Thank you.

  • abbie
    abbie
    Options

    Hi morcos,


    Please let us know how you are accessing internet means its direct connection or through any proxy .


    if using through proxy please do setting in bit defender .

  • promark
    promark
    Options

    i have router


    and my connection working good .


    sorry for late answer .

  • rootkit
    rootkit ✭✭✭
    Options

    Hi :)


    Please connect the cable directly into you network card and complete the registration.


    After that, you can connect your router back. I think you have a firewall on that router that is blocking the activation server.


    Thank you.

  • promark
    promark
    edited December 2011
    Options

    i cant connect to internet without Router o.o


    and my router firewall is off

  • promark
    promark
    Options

    any other way ??

  • rootkit
    rootkit ✭✭✭
    Options

    Welcome back.


    Please click on Start -> Run


    Type cmd and press Enter.


    In the Command Prompt window type this command.



    ping lv2.bitdefender.com



    Make a screenshot of that window and post it in your next reply.


    [How to take a screenshot]


    1. When the window is on the screen please press the "PrintScreen" key ("PrintScreen" is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows's clipboard)


    2. Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation (Start > Program > Accessories > Paint))


    3. Paste the picture in a new Paint document;


    4. Save the file in JPEG format (BMP format is too big to send by e-mail)


    5. Attach the screenshot in your next reply.


    We are looking forward to hearing from you. Take care.

  • promark
    promark
    Options
    post-83648-1323037800_thumb.png
  • rootkit
    rootkit ✭✭✭
    Options

    Welcome back


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

  • promark
    promark
    Options

    hi


    it was for another error


    can it work ?


    Ticket ID:201111161014447


    thx

  • rootkit
    rootkit ✭✭✭
    Options

    Hello


    I need a new log from your machine. The one from that ticket is pretty old.


    Please follow those steps and send me the requested file via PM.


    Thank you.

  • promark
    promark
    Options

    i sent u log file

  • promark
    promark
    Options

    u recieved my log ?

  • rootkit
    rootkit ✭✭✭
    edited December 2011
    Options

    Hello


    I am unable to download your log from that server. It full of ads or fake download buttons.


    Please reupload it on mediafire.com, sendspace.com or rapidshare.com


    We appreciate your understanding and cooperation in this matter!

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