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Bd2012 Freezes System After Screen Saver

ybbon66
ybbon66
in General

I upgraded to 2012 yesterday from 2011. 2011 had decided to completely ignore the scheduled times to run scans and kept startup when I'm in the middle of doing something instead of at 3am as scheduled.


OK, so fair enough I followed the advice and got my free upgrade to 2012.


Now I find I can't actually schedule a scan which seems a regressive step anyway, but now, whenever my PC goes to a screensaver, it cannot recover and I need to hard reboot.


I am so very not happy about this. BD is the only change I've made in days.


I'm on Win-7 64-bit. Is this a known problem?

Comments

  • rootkit
    rootkit ✭✭✭

    Hi


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

  • mickb
    mickb
    I upgraded to 2012 yesterday from 2011. 2011 had decided to completely ignore the scheduled times to run scans and kept startup when I'm in the middle of doing something instead of at 3am as scheduled.


    OK, so fair enough I followed the advice and got my free upgrade to 2012.


    Now I find I can't actually schedule a scan which seems a regressive step anyway, but now, whenever my PC goes to a screensaver, it cannot recover and I need to hard reboot.


    I am so very not happy about this. BD is the only change I've made in days.


    I'm on Win-7 64-bit. Is this a known problem?


    I have the same problem but with Win Vista SP2 32 bit. Randomly occurs but has happened both times after a full system scan (happens whether or not screensaver is active).

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Please also follow the steps from here


    http://forum.bitdefender.com/index.php?sho...st&p=129061


    and send me via PM the log.


    Thank you.

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