Crashing
Hello all.
Have recently been upgraded to Bitdefender 2012. Since installing, my laptop security alerts is constantly telling me that my Bitdefender is out of date.
When i try to update it nothing happens, although it does say its last update was today.
Worst of all every time ( and i do mean every time ) i do a full system scan, about 20 mins into it my laptop crashes.
I'm worried that my laptop is either being infested with viruses or some kind of damage is being done.
Any help please????
Chris
Comments
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Hi Chris
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Thank you.0 -
Hi Chris.
What e-mail address am i sending to please????
Chris0 -
Welcome back
Upload the results to one of the online file hosting servers mentioned below or use one of your own:
and send me a PM with the download link.
Thank you.0 -
Hi
Sendspace.com is asking for an e-mail address to send to.
Chris0 -
Hi Chris
Use mediafire.com or rapidshare.com
Thank you.0 -
Chris.
regardless which program i use, they all ask for an address to send to.0 -
Chris.
regardless which program i use, they all ask for an address to send to.
I think I understand what you are seeing.
Once you have selected the file to be uploaded, leave the email field blank and just click on the Upload button:
On the next screen, click on the Copy Link button which will copy the download link on the left to the Windows Clipboard in your PC. Then, start a new Personal Message (PM) and paste (Ctrl+v) the download link into the PM.
Hope that helps.
Regards,0 -
understand now. sending.
Chris0 -
Glad I was able to help.
Regards,0 -
Hi
Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID:
201112141013293
I will send you further instructions via email in about 10 minutes.
Thank you.0
