Bitdefender Is 2012 And Veetle Problems...

texasghost
texasghost
in General

This I believe is coming from my bitdefender IS 2012.


In the last 2 weeks...all of the sudden...my veetle channels are coming back saying..."Unable to tune in. Your firewall may be mis-configured."


Tried turning off the firewall on BitDefender...turned off the anti virus....turned off all windows firewalls and will still get this error.


Is there anything I can do to rectify this?

Comments

  • abbie
    abbie

    hi texasghost


    welocome to forum,


    please uninstall BTDS and check if working or not .if yes then exclude from BTDS and turn off one firewall .


    if need any more help please get back to us

  • rootkit
    rootkit ✭✭✭

    Hello :)


    A product update was released. Your build should be 15.0.36.1530(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).


    In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).


    Changelog:


    http://forum.bitdefender.com/index.php?showtopic=28172


    Let me know if the situation is solved. Have a nice day.

  • crocobaurul
    crocobaurul
    edited March 2012

    Hi,


    I have the same problem and my version is 15.0.37.1568. It's a Bitdefender Total Securuty 2012


    Is there a fix for this problem?


    Thanx!


    Mike

  • rootkit
    rootkit ✭✭✭

    Hello Mike :)


    This issue has been fix and the update is scheduled for the .38 build.


    Until then, please use this workaround:


    1. Open BitDefender -> Settings -> Update -> here check the box next to


    "Prompt me before downloading updates". When an update is performed, you will


    see a box from which I kindly ask you to choose ONLY Signatures Update (do not


    perform product updates, otherwise the solution below will be canceled).


    2. Restart your computer in Safe Mode:


    [How to restart in Safe Mode]


    - Restart the computer (Windows Start button - Turn Off - Restart);


    - Press the "F8" key several times before Microsoft Windows begins to load;


    you need to press "F8" until you will be displayed a text menu;


    - Select "SAFE MODE" in the text menu and press "Enter".


    - Wait while Windows loads in Safe Mode; this process ends with a confirmation


    message; click "OK" to acknowledge.


    3. Go to C:\Program Files\BitDefender\BitDefender 2012, find the file called


    "bdtl.dll" and rename it to "bdtl.dl_".


    4. Restart the computer normally and let me know if the issue persists.


    I am looking forward to hearing from you.


    Have a great weekend!

  • hbarnwheeler
    hbarnwheeler

    As of build 15.0.38.1604 this problem persists.


    When can we expect a fix?

  • rootkit
    rootkit ✭✭✭

    Hello :)


    The fix is scheduled to be released with the next product update. An ETA for the product update is at the end of this month.


    Until them, please use the provided workaround.


    http://forum.bitdefender.com/index.php?sho...st&p=139376


    Thank you very much for your patience.

  • hbarnwheeler
    hbarnwheeler
    edited April 2012
    Hello :)


    The fix is scheduled to be released with the next product update. An ETA for the product update is at the end of this month.


    Until them, please use the provided workaround.


    http://forum.bitdefender.com/index.php?sho...st&p=139376


    Thank you very much for your patience.


    Hi Christian,


    Thanks for the update. Until then, can you suggest a way to keep the app from giving me popup reminders for updates? I get a bunch of prompts per day notifying me of available updates. It's very distracting when I'm trying to work.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    There is a way, but remember to undo the changes when the product update is released.


    Please follow these steps:


    1. Restart your PC in Safe Mode.


    [How to restart in SAFE MODE]


    - Restart the computer;


    - Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;


    - Select "SAFE MODE"


    Go to C:\Program Files\BitDefender\BitDefender 2012, find the file called "bdtl.dll" and rename it to "bdtl.dl_".


    You will have to modify a XML file to turn off product updates. This will not be overwritten during the update process.


    [how to disable Bitdefender product updates]:


    1. Locate the file:


    C:\Program Files\BitDefender\BitDefender 2012\update_components.xml


    2. Open the file with Notepad and modify the following line:


    <Product enabled="1" name="00010004000500010001000600050001" type="0" id="-1">


    Basically you will modify the "1" into "0" (only the first "1" from the line).


    The line should look like this after the change:


    <Product enabled="0" name="00010004000500010001000600050001" type="0" id="-1">


    3. Save the file (overwrite the original XML file);


    4. Restart the PC in normal mode.


    Let us know if everything is OK now.


    Take care.

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