One Question To Bitdefender Support

Danne S
Danne S
in Installation

HI


Im trying to investigate errors an such in Bitdefender Internet Security 2012 and Bitdefender Antivirus 2012 and have a question


about it.


Am I allowed to editing Bitdefenders XML configuration files for troubleshooting purpose or is this illegal?

Comments

  • rootkit
    rootkit ✭✭✭

    Hello


    Modifying those could cause crashes. It is not recommended to modify those files because you don't know to which module belongs that file. Also, some of them are protected and you ca not modify the default parameters.


    If you want to test things, do it please in a virtual machine.


    Thank you.

  • Danne S
    Danne S

    Hi Cristian


    Ok..well I allready know that :) ..and yes Im going to test Bitdefender in a virutal machine


    And one other thing..instead of creating a new tread about error and such I report here in this tread instead..


    I have found some intresting vaules in some XML files


    After extracted bitdefender_is_2012_32b.exe and extracted localization.cab and looking In perfmon.xml file


    Ive found the following Values


    perfmon.xml


    <?xml version="1.0" encoding="UTF-8" ?>


    <perfmon>


    <enabled>1</enabled>


    <idleInterval>3</idleInterval>


    <levelpoor>3.0</levelpoor>


    <levelgood>5.0</levelgood>


    <minhddrecindex>6.0</minhddrecindex>


    <mincpurecindex>2.5</mincpurecindex>


    <minmemrecindex>5.0</minmemrecindex>


    <minCPU>15</minCPU> <<<<<<<<<<<<<Chouldnt it be 0 cpu usage as minimum state ?


    <maxCPU>25</maxCPU>


    <minCPUIdle>15</minCPUIdle>


    <maxCPUIdle>95</maxCPUIdle> <<<<<<<<<<<< Isnt cpu usage kind of high value in idle state?


    </perfmon>


    I report when i find somthing new to report

  • rootkit
    rootkit ✭✭✭

    Hello


    Those values were created taking in consideration the new configurations from these days but also older machines(let's say 8 years old).


    Thank you.

  • Danne S
    Danne S

    Hi Christian


    I Installed Bitdefender Internet Security 2012 on a virtual Windows XP environment..it run for about 5 min..and then as usual ended


    with errors.


    I used Microsofts Process Monitor (Former Sysinternals) and managed to capture all error events from start until Bitdefender Service ended with errors


    I have a logfile..but I cant upload it..so what do I do? Where do I send it?

  • rootkit
    rootkit ✭✭✭

    Hello


    Upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    We will analyze the information you sent and then reply with a possible solution in the shortest time.


    Have a nice day.

  • Danne S
    Danne S
    edited December 2011
    Hello


    Upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    We will analyze the information you sent and then reply with a possible solution in the shortest time.


    Have a nice day.


    Well..I have never send files like this before.. :) Im trying to sen it from sendspace and I have uploaded the file and entred my e-mail adress but dont know which adress to send it to :)


    So how could I do?


    Never mind..I found how to do it..send you the link

  • rootkit
    rootkit ✭✭✭

    Hello


    I've looked over that log. Interesting stuff in there.


    It will be great if you could send me a support tool log. This utility will also collect the actual settings from the product.


    http://forum.bitdefender.com/index.php?showtopic=29927


    Thank you.

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