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Error Update (-1011)

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realkaka2204
realkaka2204
in Update

I can't update Bitdefender Internet Security 2012 (version 15.0.34.1437).


Event Details: "An error occurred during the update (-1011). If the problem persists,please check online support website at: http://www.bitdefender.com". Please help me.

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Comments

  • HKM
    HKM
    Options
    I can't update Bitdefender Internet Security 2012 (version 15.0.34.1437).


    Event Details: "An error occurred during the update (-1011). If the problem persists,please check online support website at: http://www.bitdefender.com". Please help me.


    Mate try the following......


    - Reboot you system in SAFE MODE


    - Goto Program Files\Bitdefender


    - Under Bitdefender look for the folder "NAG"


    - Right Click on it and go into Properties


    - Under Properties, go into Security


    - Under Security, Allow "FULL CONTROL" to all the users showing under "Group or user names"


    - Reboot


    Now try updating your BD...... Hopefully it should do it now without a problem....


    Regards


    HassaN

  • realkaka2204
    realkaka2204
    Options
    Mate try the following......


    - Reboot you system in SAFE MODE


    - Goto Program Files\Bitdefender


    - Under Bitdefender look for the folder "NAG"


    - Right Click on it and go into Properties


    - Under Properties, go into Security


    - Under Security, Allow "FULL CONTROL" to all the users showing under "Group or user names"


    - Reboot


    Now try updating your BD...... Hopefully it should do it now without a problem....


    Regards


    HassaN


    I can't look for folder "NAG"

  • HKM
    HKM
    Options
    I can't look for folder "NAG"


    Its in the folder of Bitdefender.........


    Oh ok.............. I know.....


    If ure using BD 2011, it should be in Program Files\Bitdefender\Bitdefender 2011\...............


    If ure using BD 2012, it should be in Program Files\Bitdefender\Bitdefender 2012\.................


    I hope u find it now............

  • realkaka2204
    realkaka2204
    Options
    Its in the folder of Bitdefender.........


    Oh ok.............. I know.....


    If ure using BD 2011, it should be in Program Files\Bitdefender\Bitdefender 2011\...............


    If ure using BD 2012, it should be in Program Files\Bitdefender\Bitdefender 2012\.................


    I hope u find it now............


    I manage but I can't find it.

  • realkaka2204
    realkaka2204
    Options

    Problem is not remain although I don't do anything. :mellow:

  • rootkit
    rootkit ✭✭✭
    Options

    Hi


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

  • abbie
    abbie
    Options

    HI realkaka


    it seems there is some network connectivity problem due to which its unable to download from website .


    thanks for informing that its resolved automatically .

  • rootkit
    rootkit ✭✭✭
    Options

    Hi


    In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.


    Please follow the steps below and send us the result:


    a ) Go to this page


    http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.


    b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;


    c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;


    d ) Click on the Disk icon right under File and chose any location folder on your computer;


    e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    We will analyze the information you sent and then reply with a possible solution in the shortest time.


    Have a nice day.

  • realkaka2204
    realkaka2204
    Options

    Today, I'm facing this problem again!

  • Moldoveanu Marius
    Moldoveanu Marius Senior QA Engineer ✭✭✭
    Options

    what kind of internet connection do you have (trough a router, dialup etc)?

  • rootkit
    rootkit ✭✭✭
    Options

    Welcome back.


    Do you have the latest build installed?


    http://forum.bitdefender.com/index.php?showtopic=28172


    http://forum.bitdefender.com/index.php?showtopic=28647


    Thank you.

  • Moldoveanu Marius
    Moldoveanu Marius Senior QA Engineer ✭✭✭
    edited December 2011
    Options

    also try to run in cmd (start - run - cmd and press enter ) the following command:


    "tracert upgrade.bitdefender.com" without the quotes and post the result here


    this will tell if the update server can be reached by your computer

  • realkaka2204
    realkaka2204
    Options

    Problem sometimes is happenned. today, problem is not occur. I'm understand it <img class=" />

  • rootkit
    rootkit ✭✭✭
    Options

    Welcome back


    Thank you for your feedback.


    It could be related to your internet connection. Please make a call so they can check your line.


    Have a nice day.

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